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  1. Missed Call Analytics only for open business hours

    Please make call analytics customizable so it does not track missed calls that happen when the office is closed.

    18 votes

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    2 comments  ·  Analytics  ·  Admin →
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  2. See reviews sent/reviews done

    A way to know who we have sent reviews too and then to know if a patient has left us a review. Makes it hard to verify who we have sent reviews too already.

    17 votes

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    4 comments  ·  Analytics  ·  Admin →
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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  3. Pulling Report of Opt-Outs by date range

    Would love a feature that allows us to pull a report to show all patients who have opted out of text messages.
    Patient name, date they opted out, etc.

    I believe you can only see the current or past week of undelivered messages and those who have opted out. If we could see an all-time list, that would be helpful for our in-office systems.

    13 votes

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    Started  ·  4 comments  ·  Analytics  ·  Admin →
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  4. Call Analytics Available to Administrative Users Only

    Call volume analytics are available to all users, not just for those with administration rights. That poses a problem between team members when they can see each other's productivity. Leaders need to be able to view and dig in so they can coach but it should not be available to every staff person.

    12 votes

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    1 comment  ·  Analytics  ·  Admin →
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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  5. Export Phone Analytics

    Export CSV file & PDF of Phone Analytics for record keeping & productivity reports. Thank you!

    12 votes

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    3 comments  ·  Analytics  ·  Admin →
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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  6. Analytics Missed Calls vs Abandoned Calls

    May we please separate abandoned calls from missed calls in analytics. It is quite frustrating, having to cross reference what our actual number is in our missed calls. We thought we were having a higher number of missed calls when that actually was not the case. For some reason when there was a software update WEAVE ANALYTICS chose to intentionally count caller abandoned calls as missed calls. May we please get those analytics separated? Since the callers that are abandoning are not receiving a missed call text. Please contact me if there are more questions. My direct line is 915.778.4681…

    11 votes

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    4 comments  ·  Analytics  ·  Admin →
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  7. Phone Tree Report

    Would it be possible to have a report in the phone analytics that was broken down by options in the phone tree? For example, it showed the amount of calls that went to Option 1, how many of those were answered and how many were missed.

    8 votes

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    0 comments  ·  Analytics  ·  Admin →
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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  8. Updated Analytics ideas (Phone tree)

    We would like to have an updated analytics report to identify what option the phone callers are pressing in the phone tree. Also, If playing a media file when that option is pressed in the phone tree, can be identified as an answered call and not a missed call.

    We are trying to identify our missed calls, and it is quiet difficult now with a phone tree when we can not identify where the call went to, and those robot calls that do not press any buttons, still show as a missed call. Are we potentially missing patients who need…

    7 votes

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    0 comments  ·  Analytics  ·  Admin →
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  9. More Analytics Would Be Helpful

    The Admin Message Queue is helpful, but we would like to look back more than 1 week. Can yu please add a date range? Or if it needs to be presented in a 7 day format... be able to select the week from a calender?

    For example, we think that our Recall messages are not firing... and see that none were sent this week or last by reviewing the queue. But were any ever sent? WE need to look back further... but the system does not permit it.

    Breaking down the queue data to STAFF PARTICIPATION would also be helpful.

    7 votes

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    0 comments  ·  Analytics  ·  Admin →
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  10. Remove Closed Hours missed calls from reports

    We want to be able to react to a message in Team Chat instead of sending a separate emoji on a separate line. It takes up too much space on the messaging and if 28 employees all react, you have to scroll up so far to see what the actual message was regarding.

    5 votes

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    0 comments  ·  Analytics  ·  Admin →
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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  11. phone analytics

    Hi there, we would like to see a feature for phone analytics section to differentiate normal calls vs duplicate calls. For example: patient calls the office and no one answers. Same patient calls back again in 5 seconds. Is there a way to see those and remove them from the overall incoming numbers received to get more accurate stats? Thank you.

    4 votes

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    0 comments  ·  Analytics  ·  Admin →
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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  12. User reports

    I love reports! I'd love one that summarizes a user's hold time, active call time, number of calls answered etc....

    4 votes

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    0 comments  ·  Analytics  ·  Admin →
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  13. Weave Portal Needs Major Help

    Please upgrade the Weave Admin Portal online. The Message Queue is basically useless. The usability of this feature is almost zero- why are the only two views Last Week and Current Week? Why can we not search by a date range or specific day? Right now the only way to see if messages are really being sent out is go to each and every patient and look at their message history- which defeats the purpose of having the Message Queue. It also shows me how many opted out but not who? And how many are Missing Data but not who?…

    4 votes

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    1 comment  ·  Analytics  ·  Admin →
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  14. Analytics too basic

    Analytics under weave is not as detailed as we would like it to be. We are a multi department office with several extensions. Analytics is too basic and not completely accurate in my opinion. It looks like we are missing calls, but they are going to new patient voicemail. Also we cannot check missed and abandoned calls in each department. It just shows it as a whole.

    3 votes

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    0 comments  ·  Analytics  ·  Admin →
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  15. Hold Times Report

    Being able to generate a report that shows average hold times by the user would be a great tool to utilize when analyzing the service we give over the phone.

    3 votes

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    0 comments  ·  Analytics  ·  Admin →
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  16. Web portal/ Analytics

    I would like the analytics breakdown that is on the desktop version to be the same on the portal and app. I am specifically looking to see each receptionist call volume on the Web Portal and or App.

    3 votes

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    0 comments  ·  Analytics  ·  Admin →
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  17. Analytics for Managers Only

    Hi there,

    We are looking to have the access to the analytics only be for managers. What we are finding in our office is that our team members become fixated on those numbers and who is answering more calls than others. It is causing fights in the office and it would be best if only the managers could have access to the analytics. This would be extremely helpful for our office and I am sure other offices as well :)

    3 votes

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    2 comments  ·  Analytics  ·  Admin →
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  18. recall check box

    When using the "recall" for scheduling past dues Pt's it would be helpful to have a check box or a way to identify which patients have been contacted and who has scheduled. We have a couple of team members using this recall option and it makes it difficult when we dont know who has called who on the list

    3 votes

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    Under Review  ·  0 comments  ·  Analytics  ·  Admin →
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  19. Analytics Tool Viewing

    It would be great if we could view our practice analytics in the admin portal, or if the desktop ap screen could be made full size. There is so much great info the analytics tool but it is really hard to view and digest it all on such a tiny scale.

    3 votes

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    0 comments  ·  Analytics  ·  Admin →
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  20. Hold times and calls dropped when placed on hold report

    We need to know the average length of hold times, the longest someone is placed on hold, and if a caller hangs up when placed on hold.

    The missed call report only gives us one part of the story. I need to know if my staff members are simply placing patients on hold to avoid a high missed call rate.

    2 votes

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