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  1. Form Completion Notification

    It would be great if we would get a notification whenever a patient completes their intake packet. Mconsent would email us when they finished.

    487 votes
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    280 comments  ·  Forms  ·  Flag idea as inappropriate…  ·  Admin →

    Notifications for completed forms is an intriguing idea. We are early in discovery for this feature.

    My name is Aaron Airmet; I’m the product manager for Forms. I would love to have a 30-minute video chat with you just to explore a few ideas around this feature. If you’re interested in meeting with me, please schedule a chat at a time that works for you using this link: https://calendly.com/aaron-airmet-getweave/30min

    Thank you!

  2. Want Old Text Actionable Format

    Why did you change the text format??!!!!!! This is terrible. Every single text is marked actionable. They do not all require action, some of them WE (or the automated system) sent! Plus, now I cannot search only for the ones that are unread.

    We have a small office and have no need to "assign" staff members to deal with certain messages. Please make this new format optional. I much prefer the old format.

    108 votes
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    83 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
  3. Improve Faxes

    So, it would be helpful if you could create a way to easily search faxes by name of office or location instead of having to insert a phone number each time. It would also be a great help to be able to put in contact names and phone numbers directly in the app or on the desktop, particularly for phone use.

    178 votes
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    70 comments  ·  Fax  ·  Flag idea as inappropriate…  ·  Admin →
  4. Templates

    I would like to be able to customize the "custom" templates. I would like to change the names to fit the messages, as well as the option to add more templates.

    96 votes
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    21 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
  5. Fax directory

    When I send a fax, it would be convenient if Weave saved a directory of fax #'s -- a list of the Business / Name & Fax #'s to whom we frequently sent faxes. This way, I wouldn't have have my paper list to look-up & manually type the fax # each time...

    191 votes
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    54 comments  ·  Fax  ·  Flag idea as inappropriate…  ·  Admin →
  6. Resize Weave desktop app

    Is there anyway to expand the weave desktop app? My staff and I, especially the front office users, would love and appreciate being able to make the app fit to the screen size of our monitors.

    13 votes
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    4 comments  ·  Desktop Client  ·  Flag idea as inappropriate…  ·  Admin →
  7. Chat Sound Notification

    PLEASE we need sound notifications for text and especially chat! When we are busy working, in our software up front, or in with a patient, we have no idea that the pop-ups are there! This in an incredible source of frustration for us & for many other offices that we have talked to

    111 votes
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    Started  ·  29 comments  ·  Chat  ·  Flag idea as inappropriate…  ·  Admin →
  8. Recognize Two Mobile Numbers

    It would be helpful if Weave would recognize two mobile numbers on an account. For example, I work at a vet clinic so our patients are cats or dogs - most accounts have two mobile numbers, one for the pet-dad and one for the pet-mom. If pet-mom drops off (and her number is the primary number), but wants us to contact pet-dad (secondary number) when we are done with the appointment, Weave only recognizes the primary number on the account and we are unable to text the secondary number from our desktop. The solution right now would be to create…

    21 votes
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    0 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
  9. Integration with EHR

    I have been using Weave for many years now but it does not integrate with my EHR, My Vision Express. I was told initially that Weave was working on getting integrated but it has not happened. Can you please work on getting integrated with My Vision Express?

    6 votes
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    7 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  10. ENABLE MANUAL TEXTS EVEN IF PHONE # IS IN HOME PHONE SLOT

    We like to put patient's cell phone numbers in the Home Phone field when they don't want to receive automated texts. We have always had the ability to send a "manual text" by typing in the phone number in Weave, however. Now that you changed it to give a "this is not a mobile phone " message, we are UNABLE to send any manual texts unless the phone number is in the home phone slot. A simple fix would be to have the message pop up, for a warning, but not actually disable you from sending. Please fix.

    10 votes
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    1 comment  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
  11. Text window needs to stay open when phone rings

    When we are texting a patient/replying to their message and the phone rings, the message we were writing goes away and the incoming call overrides the text. This is really, really annoying!! We have had patients start calling us because we didn't respond to the text fast enough because the window disappeared and we had to start all over again. The text window needs to remain open and not be effected by incoming calls or messages!!

    20 votes
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    0 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
  12. Reviews

    If our patient no-shows their appointment, they are still receiving the REVIEW YOUR APPOINTMENT text from Weave. I was told from support you must mark them canceled or rescheduled an hour before the appointment to not receive this text. How could we do that an hour before? It makes our office look incompetent to ask for a review when they didn't make their appointment.

    9 votes
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    3 comments  ·  Reviews  ·  Flag idea as inappropriate…  ·  Admin →
  13. Fax Confirmation Page

    Hello,

    I would like to request a fax confirmation page that we can view the date, time and status of the fax. A screenshot of the first page of the fax on this confirmation page would be helpful as well.
    As a medical provider we are constantly sending faxes to insurance companies. If they happen to not receive it when have to send proof to them that it was sent timely in order to get the authorization & our claims paid. This is very essential for our line of business. Thank you.

    34 votes
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    9 comments  ·  Fax  ·  Flag idea as inappropriate…  ·  Admin →
  14. HIPAA-compliant Fax Cover Sheet

    It would be GREAT to add the ability to have a customized HIPAA-compliant fax cover sheet that we can toggle on (vs. having to hand-write a HIPAA-compliant cover sheet to include or having to customize the current cover sheet for every single fax). We are a doctor's office, and fax a great deal of Patient Health Info -- so we are required to have a HIPAA cover sheet. Thanks so much for considering! ;-)

    5 votes
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    3 comments  ·  Fax  ·  Flag idea as inappropriate…  ·  Admin →
  15. Missed Call Txt

    With the missed call txt, we have come to see a slight issue. Its great to have when receptionist are helping others on the phone and we miss a call, the txt message to the client is great. But we have a tree line system so when we are open clients leave voicemails for our doctors as an option. When they leave the voicemail, they still receive the missed call txt and to call back or txt in which can be confusing. The txt message should only go to true missed calls, not for doctor or technician med refill voicemails.

    7 votes
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    6 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →
  16. Restore original search function

    The latest update to the search function of weave is not a useful addition. Working in an office I can say that I don't need a quick link to settings, I find it cumbersome to have to click "see more" and retype the patient I was trying to search. If there is a way to turn off this feature I would like to do so.

    5 votes
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    0 comments  ·  Contacts / Patients  ·  Flag idea as inappropriate…  ·  Admin →
  17. EDIT TITLE OF MESSAGING TEMPLATES

    These are the default templates for messaging:
    ✓ Cancel Appointments
    ✓ Curbside Waiting Room
    ✓ Custom Message 1
    ✓ Custom Message 2
    ✓ Wellness Form
    Currently you can’t edit the title of your templates -
    It would be very helpful to be able to EDIT THE TITLE OF THE MESSAGING DEFAULT TEMPLATES.

    3 votes
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    1 comment  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
  18. Issues with 'cancel' to unsubscribe

    Please remove the trigger word 'cancel' from the list of phrases that will out patients out of receiving text messages. The phrase 'cancel' is often used to cancel appointments and our patients are inadvertently opting out of text messages. Since the phrase "respond STOP to unsubscribe" is in every automated message this seems like 'stop' should be the only response that would halt communication. Please address this as soon as possible since our list of patients opting out is growing daily without their knowledge. Please contact me for multiple examples.

    35 votes
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    2 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
  19. print text

    Make text messages printable

    4 votes
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    2 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
  20. opting back in to receiving text message invite

    When a patient "Opts out" of text messaging- I would like to send a new invite to them if they request to start getting text messages again vs have them shoot us a text to start..we have a lot of older clients and they are not text savvy and I have gotten a few requests to start them up again if they failed an appointment because they choose not to receive messages not understanding they would no longer receive reminders. This option was available on an old reminder system we had and was very useful.

    4 votes
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    0 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
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