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  1. Reports

    The ability to have a report of how a patient confirms email vs. text. So you can determine which method is most effective.

    The ability to see how a specific patient confirms. and an expanded "positive" response list to confirm such as "Yes, I will make it."

    2 votes

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  2. More Analytics Would Be Helpful

    The Admin Message Queue is helpful, but we would like to look back more than 1 week. Can yu please add a date range? Or if it needs to be presented in a 7 day format... be able to select the week from a calender?

    For example, we think that our Recall messages are not firing... and see that none were sent this week or last by reviewing the queue. But were any ever sent? WE need to look back further... but the system does not permit it.

    Breaking down the queue data to STAFF PARTICIPATION would also be helpful.

    3 votes

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  3. a week in advance message queue

    Message Queue should show who will be receiving messages a week in advance besides the current week and past week.

    2 votes

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  4. see missed call by call group

    for a practice with more then one dept (call group) if can add a option my missed calls to see what dept. missed the call for the right dept to return the call
    and for management can keep track

    1 vote

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  5. Job Classifications

    Our front staff is classified as Advanced Team Members to give then the ability to roll our phones over to an outside answering service during non-work hours. Our issue is that because they are classified as Advanced Team Members they also have access to Analytics, which allows them to track their co-workers calls answered and placed. This has caused hard feelings between co-workers. WE wish there someway they could have the ability to roll the phones over, but not have access to Analytics. Thanks

    1 vote

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  6. Analytics Missed Calls vs Abandoned Calls

    May we please separate abandoned calls from missed calls in analytics. It is quite frustrating, having to cross reference what our actual number is in our missed calls. We thought we were having a higher number of missed calls when that actually was not the case. For some reason when there was a software update WEAVE ANALYTICS chose to intentionally count caller abandoned calls as missed calls. May we please get those analytics separated? Since the callers that are abandoning are not receiving a missed call text. Please contact me if there are more questions. My direct line is 915.778.4681…

    2 votes

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  7. New Statisitic

    Hello, I would love it if you made a statistic that gave us the number of calls answered and dialed per user and not by phone. This would really help with our receptionists statistics to see who is producing more with the phones. Please let me know if this feature is possible. Thank you :)

    1 vote

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  8. Added function to analytics

    Would strongly suggest to put in analytics or in the morning huddle: collections ( by this I mean: Dr S has only one patient the month of May, the treatment rendered is for 5000 dollars, but the patient only pays 3000 with his credit card and the rest will be collected from the insurance so the collection for that mth is 3000 and the production 5000.)
    By collections I do not mean what you have showing under the list page in the weave app--- which leads me to my second suggestion --- the name collection that can be found under…

    1 vote

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  9. Revert Phone answer percentages

    exclude abandoned call numbers from calls answered and calls missed percentages

    1 vote

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  10. Prescription Refill Tracking

    Be able to track how many people use the prescription refill option in the phone tree.

    1 vote

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  11. Patient list filters

    1. When using the analytics list of overdue patients I apply a filter to separate Perio from Prophy patients. When I go into a patients profile to leave a contact note then go back to the list the filter is no longer applied. I have to then reapply the filter to continue working. Also if I am using a list and go to a patient's profile, when I go back to the list it has gone back to the beginning of the list. Very inconvenient to have to scroll through to the point in the list I was working from.
    2 votes

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  12. User reports

    I love reports! I'd love one that summarizes a user's hold time, active call time, number of calls answered etc....

    1 vote

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  13. audit log to track actions in Weave software

    You should have a detailed audit log of the actions in Revolution. I had a text message "mysteriously" get deleted and it says that I was the one who deleted it, but I know I didn't. I was trying to figure out if it was a staff member that deleted it. I highly doubt if it was another staff member having my password and was logged in as me on a different computer.

    1 vote

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  14. Revert calculation of missed calls to previous calc

    The calculation for missed calls changed with the last update. Previously, only missed calls were counted in the "missed" number. Now Missed and Abandoned are included. This makes the number much higher, and out of our front desks control as people hang up frequently when they realize they are supposed to text their arrival and not call. Please change the calculation back to the previous method, or add an option on how to calculate.

    1 vote

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  15. Weave Portal Needs Major Help

    Please upgrade the Weave Admin Portal online. The Message Queue is basically useless. The usability of this feature is almost zero- why are the only two views Last Week and Current Week? Why can we not search by a date range or specific day? Right now the only way to see if messages are really being sent out is go to each and every patient and look at their message history- which defeats the purpose of having the Message Queue. It also shows me how many opted out but not who? And how many are Missing Data but not who?…

    3 votes

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  16. Undelivered Txt/Email

    Consider showing your summary reports undelivered texts or emails please. This will be super helpful and help save a lot of time. Our old system had it, and helped keep records up to date :) Love Weave so far
    Also creating a way to have the dashboard "pinnable" to the desk top, that way it's always in front of us when we are looking at doctors schedule.

    1 vote

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  17. Metrics

    Hi there,
    I need to pull Average speed of answer and Average Handle time or Average Talk Time.
    Thanks,
    Deborah

    1 vote

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  18. Weave Admin Portal Reporting Modifications

    In the Weave admin Portal I would love the ability to look back farther than 2 weeks. I would like to be able to compare month over month to see the volume of messages that are going out daily. This is especially vital as we are working through the anniversary of the shutdown and the number of patients that we saw in March, April and May of 2020 are drastically smaller than the months previous and I would like to ensure that the modified recall reminders are going out to a wider range of patients.

    1 vote

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  19. Feature under "Lists"

    In the weave portal, under the Lists area, there are few options for collections as well as unscheduled patients for recall. In the past I remember that it would break it down further and show the no of unscheduled patients for 6 mo, 12 mo, 18 mo etc.
    Also under collections, it would break it down to amount over due by months. For some reason there is filter option but doesn't show the breakdown anymore.

    Please add that feature back, it was insightful.
    Thanks.

    1 vote

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  20. Analytics display and data

    The color scheme for the font in analytics is unreadable. It is white on light grey. Make the font black please.
    Also need metric with total call minutes rather than just number of calls to accurately reflect phone activity.

    1 vote

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