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  1. 2 votes

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  2. 2Factor and MFA text number

    Please make sure you do not use your number for any 2 Factor Authentication - major issue when porting over my numbers. It will not work in Weave. Wish I would have known before so I could change all the numbers for accounts I have linked to our main number.

    1 vote

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  3. multiple ful

    With birthday reminders, it would be super beneficial for us to have it pull like the new "appointment reminders" where it uses all numbers on file as we have patients who are children with their parents phone numbers on there. But lots of the parents are split families so we would like the birthday to get to everyone possible!

    1 vote

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  4. Conflicting appt time reminders

    Weave recently did an updated and ever since then, our patients with multiple appts are getting two confirmation texts with the two different times. Patients are SO confused and usually end up calling to straighten it out OR they just show up at the wrong time because they're confused. Patients just really need to get ONE text with the early time only.

    1 vote

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  5. Printing from the messages

    Getting an option to print from the messages. It only gives the option to archive or download and it is just more convenient.

    1 vote

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  6. Pre-tag and filter messages sent from Auto-message rules to be managed in all tab

    The all tab appears to be unmanageable in separating relevant conversations and auto-messages. Auto-messages sent should be tagged with Rule label and hidden until client responds.

    1 vote

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    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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  7. Choose/Apply a department in bulk messages.

    We would love the option to choose a department in bulk messages. That way messages can be filtered to the right department and responded to accordingly. For example, I am reaching out to old Implant leads. Rather than having the front desk get inundated by responses to my texts I'd like to have them sent from my department.

    1 vote

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  8. a pop up or message that lets you know your text is ready to be sent

    It's hard to know for sure when a text message has been accepted to be sent. I.e. I select all the people I want, add, and then save ad nothing really shows up to say "it's ready". Had a message send out 3+ times once because the system never said "ready".

    1 vote

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  9. an easier way to send out the next group of texts over 1000

    While i love the ability to mass text patients....I used the feature far less because of how hard it is to pick the next group of people beyond the first 1000. It takes me quite a long time to individually select the 800+ names I need to send the message out to. some way to instantly pick the "next group" would be amazing.

    1 vote

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  10. Messaging Action Audit Log

    Log different actions taken to messages within the inbox but also to changes made to message templates, automated messages, tags, etc

    1 vote

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  11. "Rescheduled Appointment" Reminders

    Bringing back the code that tells Weave a "rescheduled" appointment is still an appointment and needs a reminder. Our office reschedules appointments rather than cancelling and making a new one, it would be incredibly helpful if those appointments still got reminders.

    2 votes

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  12. Toggle for failed text messages

    Add the ability to turn on or off if an office would like "message failed to send" texts to appear in the Actionable tab. It is handy for us (and maybe others) to be able to address the red text messages. We may need to hand call the patient or follow up with them in some way. With the current change to move all red messages to "All" we lose those texts being easily seen and addresed.

    2 votes

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    Started  ·  1 comment  ·  Text Messaging  ·  Admin →
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  13. reminders for multiple same day appointments

    When patients have multiple appointments scheduled for the same day, when they confirm the earliest appointment, it should confirm all appointments for that day.

    3 votes

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  14. Positive Patient Responses for confirmations are not being recorded as confirmations.

    Patients have provided us screenshot proof that they have responded with simple responses like "C" and "Yes" for the automated system to ignore their confirmation. We also see proof of this on our end because we have a custom message that gets sent for those who are not confirmed. We have seen "C" get ignored for "Yes" to work later and the opposite ("yes" to get ignored, and "C" to work later). Inconsistency in an automated system means the system cannot be relied upon... upset patients = unhappy practice = bad weave client experience.

    1 vote

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  15. NEW REMINDER SCHEDULE/SETTINGS DON'T WORK

    New update has our confirmation schedule ALL MESSED UP. Perhaps adding the ability to choose specific days for confirmations to go out instead of "3 days in advance" being able to choose, "send Thursday's confirmations on Tuesdays" would eliminate some of the MAJOR issues we've had with the new setup.

    1 vote

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  16. Integration with Crystal PM Declined Texting Option

    Since Weave integrates with Crystal PM, it would be helpful for Weave to know NOT to send automated messages to patients when the DECLINED TEXTING box is checked in patient's Crystal profile. At this time, when I manually turn off messages under "message preferences," the system is still sending texts to patients regarding their preferences.

    1 vote

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  17. Automated texts sent to the patient who actually has an appointment if same number as another

    When two patient files in DSN have the same phone number (i.e. a daughter who once scheduled for an elderly father years ago), the automated text "randomly" picks which patient file to send the message to, even if the patient it picks doesn't have an upcoming appointment and hasn't been in for years. This is very inconvenient because the message thread shows that we texted the father, when the daughter is the one who has an appointment. Since it's the daughter's number, she responds appropriately, but the message thread shows the father's name which is confusing and causes much more…

    1 vote

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  18. Scheduled individual messages

    Some messages have varying intervals like medications. In other instances, the office may want to write up a discharge message in the morning and have it send out in the afternoon. Current reminders would send to too many patients, this would need to be individual.

    3 votes

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  19. SMS messages getting lost in the mix

    Currently, we send LOTS of text messages and sms auto reminders. As our practice has grown into Weave we find that one staff member will send a message on top of another message send by another staff member (or auto reminder)...and one of them is lost in the mix.

    Example 1:

    12pm: an appointment reminder is sent to a patient. The patient is busy and not attentive to their phone. (you can substitute this for any message initiated by someone in the practice)

    12:30pm a text is sent to the patient to check and see if the new insulin dose…

    1 vote

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  20. reduce clutter

    Feature enhancement requests-

    1-have an option to clear recent & missed calls
    2-have option to not have appt reminder texts show up in the feed so offices don't have to spend time deleting them

    1 vote

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