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  1. draft text to be able to be sent from the phone app.. so that you can create them and then send when you are out of the office if necessary

    Sometimes I need to send a text to a Patient but it is either to early or to late or just not the right time, and so I like to have it created on my desktop and then have the ability to send it whenever I need to from my phone app

    1 vote

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    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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  2. Email reminder confirmation for families

    What department are you in?
    CSM

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Email Appt Reminders

    What pain points/suggestions does the office have?
    When children are scheduled on the same day, it is only confirming one (I'm assuming this is because there isn't a family template for email reminders?), so it's creating more work for the front desk. They are hoping it can function like the SMS family reminders do.

    1 vote

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  3. Vet recall improvements

    What department are you in?
    Support

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    recall reminders

    What pain points/suggestions does the office have?
    Vet office states that frequently owners of multiple animals will bring them all in on the same day for wellness visits and vaccines and has two pain points for the recall reminders going out to these customers.
    1. As the message is going on on the same day, only one patient is being notified of vaccines due.
    2. If multiple vaccines are due on the same visit, weave communication only pulls one vaccine…

    2 votes

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  4. Spanish support

    What department are you in?
    Onboarding

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Auto Reminders: Spanish Recall

    What pain points/suggestions does the office have?
    The office would like the timing to not be written in English, but in Spanish.
    It currently reads: "Nuestro sistema muestra que está 10 days overdue para una cita."
    Instead, they would like it to read: "Nuestro sistema muestra que está 10 dias de retraso para una cita."

    3 votes

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  5. Instant messaging integrations

    What department are you in?
    Onboarding

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Social media messaging

    What pain points/suggestions does the office have?
    Office said that they have a communication software that allows their patients to send facebook messenger and instagram messages, and then on the office's end they see the messages come in along with texts in a software they are using. Then they can reply and the patient will receive the message as a facebook messenger or instagram message. They want to have this same functionality in the Weave app so that they…

    1 vote

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  6. Message pop to honor confirmation setting

    What department are you in?
    Onboarding
    Which Feature does this pertain to?
    Messaging
    What area of the Feature?
    Mark As Read Confirmations with Weave Pop
    What pain points/suggestions does the office have?
    This office does not like that each and every confirmation text to the auto reminders (Yes, C, Confirm, etc) shows up on Weave Pop. They would like since they have Weave "Mark as Read" selected to not have those texts show up in Weave Pop.

    1 vote

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    Planned  ·  0 comments  ·  Text Messaging  ·  Admin →
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  7. SMS search enhancement

    What department are you in?
    Support

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Consolidate SMS Threads

    What pain points/suggestions does the office have?
    Office is frustrated by the multiple SMS threads that populate when searching a patient and would like to have any SMS communication with the client to be in one thread

    1 vote

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  8. Multi-location reminders

    What department are you in?
    Onboarding

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Auto reminders

    What pain points/suggestions does the office have?
    Office would like to have the ability to duplicate reminders across multiple locations. They have 4 locations that have fairly complicated reminders set up, and they would love to be able to just set them up under one location and then copy/paste them to their other locations.

    2 votes

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    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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  9. Tags behavior

    What department are you in?
    Support

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Message Inbox/Notifications

    What pain points/suggestions does the office have?
    This office is utilizing the tag feature and the front desk is assigning the tags to go to the correct user to respond. Everyone else in the office has their inbox filtered to only their tags. The office would like to have the inbox notification show only their tags. If there are any messages in the actionable tab (but not assigned to their tag) it will show that they have messages that…

    2 votes

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  10. Post Appt Text

    Starting last week patients who were on the schedule but didn’t show for their appointment received our post appointment request for a review text. I contacted support and was told those messages go to patients with conformed appointments. I would like to put this in the suggestion box that the setting for that text should be for completed appointments. Or let the offices have the option of setting our own preferences.

    1 vote

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  11. Filter Texting

    Is there anyway we can filter out text messages? I have a team member that only deals with financials and doesn't need to see all of the texts for scheduling, ect. I don't like the idea that we either have to turn the SMS off or your getting every single text possible. Is there anyway we can apply the tagging feature for an individual to only receive text messages that they are tagged in?

    1 vote

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    0 comments  ·  Text Messaging  ·  Admin →
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  12. Texting Notification

    When receiving text messages, I love having the notification, BUT the reply option seems like a pointless option because you can't see much of the response. It seems like an extra step for no reason. When the notification pops up, is there anyway to skip the "reply" and go straight to the "view" or ignore" step?

    1 vote

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  13. we would love to add vietnamese to the language option

    We have a large population of Vietnamese patients and would love to be able to add Vietnamese as a language option for automated messages.

    1 vote

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  14. Hyperlinks within text editing

    Text message - in the editing section ability to add a link and have it link in the actual text message as a one word. For instance: Click HERE for XXX. In the editing section is the place to add the actual hyperlink. This was very helpful in our old text messaging service and increased recalls made as it was very convenient to click from their phone. Thanks!

    1 vote

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  15. Add filtering options for Text Messaging

    We would like to see addition of filtering options for text messaging, as it is currently very overwhelming in its present format.

    We would like to be able to filter messages that have not yet been sent for text writeback from the ones that have, and also be able to filter messages by date received as well as by content ("search within messages" similar to what phone texting and facebook messenger offer)

    The Actionable tab is only useful to a certain extent as messages are moved from that list once they are responded to, and tags have to be manually…

    2 votes

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  16. Rescheduled Appointments

    We use WINOMS as our PMS and when we schedule an appointment and the patient reschedules their appointment the patient is still receiving an appointment reminder for the original appointment time. This creates confusion for the patient and typically generates a phone call. Appointment reminders should only go out for appointments that are actually on the schedule.

    1 vote

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    0 comments  ·  Text Messaging  ·  Admin →
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  17. Text Connect

    Hello,
    There is no where in the weave training and set up that text connect is not working for a multi office location. We paid our website provider to add text connect to our website and now today we find out it doesn't work for a multi location account. Please get this up and running. We think this feature is important and would be a great addition to our website.

    Tracy
    George Family Orthodontics

    1 vote

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  18. every type of message needs a status for filtering purposes

    Currently, the user is forced to receive message notifications in a certain manner: If no tag is selected in notifications then the user sees every-single-notification for birthday reminders, untagged text messages, reminders, etc. This is quite overwhelming. And to say that it is overwhelming is an understatement. Though productivity has increased, the stress level in our office has gone up significantly since initiating Weave. I think that every single notification type deserved a status (review, birthday, reminder, etc.) and the user reserved the right to turn it on or not. Right now, we get so many notifications (from officer manager…

    1 vote

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    1 comment  ·  Text Messaging  ·  Admin →
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  19. Update

    We are unable to look up a message thread by our patients name any more. Some times we are sending 100 texts a day and it is very inconvenient and a waste of time to have to go into each patients chart to look at their parents names to then look up the phone number to type it the name and phone number.
    We would like the feature back where we can look up a patients name and have the thread pull up.

    1 vote

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    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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  20. Make Text messages private until Tag

    Right now everyone sees all messages including outgoing. Why not make outgoing text messages private or ability to make a conversation private and Tag people as needed for follow up?

    2 votes

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