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165 results found

  1. Add more filter options to the messaging system

    We should be able to view/sort by recent unread messages. This should have been a default feature, as I've never used a chat system that did not have this. There are a lot of messages that are being missed due to this not being already included.

    Customized filter options would be great too, similar to how you can add custom tags.

    4 votes

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    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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  2. Save the date text

    Hi! We schedule patients to see the hygienist for a cleaning and then a second appointment right after that to see the doctor for either an exam or fillings or something else. Sometimes a patient was scheduled for a cleaning 3 months out and then later decides to also see the doctor afterwards to complete treatment. In both cases, the patient is getting a 'save the date" text message right after the appointment's are scheduled. The problem here is that the patient is getting two "save the date" messages... one for the first appointment and then another for the second…

    4 votes

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  3. Dedicated Message Template page

    Dedicated place in the app to manage message templates aside from in a Conversation message thread with a patient or contact. The only way to create, edit or delete right now is to first go into a message thread and select the message template icon

    4 votes

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    Started  ·  1 comment  ·  Text Messaging  ·  Admin →
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  4. reminders for multiple same day appointments

    When patients have multiple appointments scheduled for the same day, when they confirm the earliest appointment, it should confirm all appointments for that day.

    3 votes

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  5. Scheduled individual messages

    Some messages have varying intervals like medications. In other instances, the office may want to write up a discharge message in the morning and have it send out in the afternoon. Current reminders would send to too many patients, this would need to be individual.

    3 votes

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  6. Expanding body of message

    Hi, I'd like to request the feature to add in a way to expand the body of the text message so that's easier to reread longer messages.

    3 votes

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    Started  ·  1 comment  ·  Text Messaging  ·  Admin →
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  7. Group Texting

    Is there a way to do group texting? An office wants to involve two people from outside of weave in a message, I told him its not really a possibility and tested it with him by sending a group text to the office and to me and it showed up on my phone but not the weave app. Does weave block those or just not have the functionality of it yet?

    3 votes

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  8. enter key should not send the text

    This has been requested before and denied so maybe not possible. Please have texts only send when the "send" button is clicked and not when the enter key is hit. I know there is the shift - enter work around, but that is hard to get into muscle memory.

    3 votes

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  9. Spanish support

    What department are you in?
    Onboarding

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Auto Reminders: Spanish Recall

    What pain points/suggestions does the office have?
    The office would like the timing to not be written in English, but in Spanish.
    It currently reads: "Nuestro sistema muestra que está 10 days overdue para una cita."
    Instead, they would like it to read: "Nuestro sistema muestra que está 10 dias de retraso para una cita."

    3 votes

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  10. We need to be able to text a filtered group of patients-Solution Reach offered this-we used it to fill same day cancellations and need this!

    This is a necessary option for communicating with a specific group of people on an urgent matter such as filling our schedule. I can't believe this is not an option. This is really necessary in an environment where most offices are running with limited staff, we would be able to fill any empty appointments in a few minutes by sending a group text to recall patients stating we have an opening at such and such time today and asking them to respond to the text-our patients appreciated it

    3 votes

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  11. Filtering text messages - filter by "has attachment"

    We would like to be able to filter text messages to only return messages that include attachments. Thanks!

    3 votes

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  12. Sort tags

    Text message tags should be sortable.

    As we add new tags and determine the best tag groups for our practice, it would be helpful to be able to sort the tags. Currently they are not alphabetical, or sortable, so the list is very disorganized.

    I will have to delete all my tags, and re-instantiate them in order to fix this when the tags aren't being used (on a weekend).

    This turns a minor tweak into a big project unecessarily.

    3 votes

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    Started  ·  1 comment  ·  Text Messaging  ·  Admin →
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  13. Turn off text messaging for specific users

    I want to be able to toggle calling/texting capabilities on and off in the mobile app for my employees

    3 votes

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  14. Bulk text for only certain patients on schedule

    Would love to be able to go into schedule and highlight or check certain patients that need to have a bulk message sent to them. Example: Patients that need a medical update form.

    3 votes

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  15. Emails to inform us of problems with Weave

    I would love to see an email go out to our office when you are experiencing problems and when you expect the problem to be resolved. I waited on hold for 56 mins today for someone to tell me that you are all aware. I am currently on hold again to speak with someone else about the matter. This is taking away value time from me serving our patients.

    3 votes

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  16. Initials on actionable to all for text messages

    As an administrator it would be nice to be able to see who moves text messages from actionable to all. We have had a few instances where the message is marked completed and moved to all but the client was not fully helped.

    2 votes

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  17. Template Autofill - Pet's Name

    When creating templates for text messages to clients, one of the autofill options is "pet's name," which automatically selects the first listed patient or "pets' names," which lists every pet. However, since most clients have more than one pet, it would be nice to be able to message from a selected pet (instead of just the client) so that it could autofill their specific name.

    2 votes

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  18. 2 votes

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  19. "Rescheduled Appointment" Reminders

    Bringing back the code that tells Weave a "rescheduled" appointment is still an appointment and needs a reminder. Our office reschedules appointments rather than cancelling and making a new one, it would be incredibly helpful if those appointments still got reminders.

    2 votes

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  20. Toggle for failed text messages

    Add the ability to turn on or off if an office would like "message failed to send" texts to appear in the Actionable tab. It is handy for us (and maybe others) to be able to address the red text messages. We may need to hand call the patient or follow up with them in some way. With the current change to move all red messages to "All" we lose those texts being easily seen and addresed.

    2 votes

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    Started  ·  1 comment  ·  Text Messaging  ·  Admin →
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