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165 results found

  1. Opt out Options

    It would be great if when a patient opts out of reminders that they are prompted to select what specific messages they want to opt out of. That way we can still text them for other reasons. i.e. billing, payments, appointment changes, etc.

    2 votes

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  2. Edit automated message from "Digital Forms Template" button

    Hello,
    I spoke with 3 customer reps regarding this feature and was told to enter it as a feature request here.

    There's an automated message that shows up after selecting a form under "Digital Form Templates" on the Weave desktop app. From what I was told by the representative, this field is currently not editable.

    Can you please make it possible to edit this automated message after selecting a "Digital Form Template"? We would like to add some verbiage about the office, etc.

    Thank you.

    2 votes

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  3. Message Tag for "Pre-Med"

    When a patient responds to confirm their appointment, if they remind us that they need their premed in the same text, it automatically marks them as read and I don't see it. If there was a way to automatically tag anything that says "premed" from the patient, or not mark it as read if it says anything more than just confirming their appointment.

    2 votes

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  4. Multiple Tags

    It would be helpful to allow multiple tags. For instance, sometimes we need to alert the technician and doctor on the case. Or the technicians and the front desk.

    2 votes

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    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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  5. Mobile App message Templates

    I was hoping to be able to use the message templates saved in the desktop app, on the mobile app. We do not have auto reminders on currently due to staff shortage and do not want reminders or confirmations going out early to those appointments that need rescheduling. The templates can be used to send individual text but that is a little inconvenient. The mobile app is a great tool to be utilized during regular closed hours and times when the office is closed for extended days, vacation, etc. Being able to use those templates would make the app extremely…

    2 votes

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  6. Autoreminders for multiple appointments on the same day

    We had a client that had 2 appointments on the same day but only received a message for one appointment (the later one). I was told by customer support that Weave follows a set of logic to determine which reminder is prioritized. It would be nice if we had control over which message to prioritize (the earlier appointment time).

    2 votes

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  7. Auto Cancelation Fee Text

    We would like to be able to have an auto text for cancelation fee go out if patients no show a confirmed apt.

    2 votes

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  8. Vet recall improvements

    What department are you in?
    Support

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    recall reminders

    What pain points/suggestions does the office have?
    Vet office states that frequently owners of multiple animals will bring them all in on the same day for wellness visits and vaccines and has two pain points for the recall reminders going out to these customers.
    1. As the message is going on on the same day, only one patient is being notified of vaccines due.
    2. If multiple vaccines are due on the same visit, weave communication only pulls one vaccine…

    2 votes

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  9. Multi-location reminders

    What department are you in?
    Onboarding

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Auto reminders

    What pain points/suggestions does the office have?
    Office would like to have the ability to duplicate reminders across multiple locations. They have 4 locations that have fairly complicated reminders set up, and they would love to be able to just set them up under one location and then copy/paste them to their other locations.

    2 votes

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    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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  10. Tags behavior

    What department are you in?
    Support

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Message Inbox/Notifications

    What pain points/suggestions does the office have?
    This office is utilizing the tag feature and the front desk is assigning the tags to go to the correct user to respond. Everyone else in the office has their inbox filtered to only their tags. The office would like to have the inbox notification show only their tags. If there are any messages in the actionable tab (but not assigned to their tag) it will show that they have messages that…

    2 votes

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  11. Add filtering options for Text Messaging

    We would like to see addition of filtering options for text messaging, as it is currently very overwhelming in its present format.

    We would like to be able to filter messages that have not yet been sent for text writeback from the ones that have, and also be able to filter messages by date received as well as by content ("search within messages" similar to what phone texting and facebook messenger offer)

    The Actionable tab is only useful to a certain extent as messages are moved from that list once they are responded to, and tags have to be manually…

    2 votes

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  12. Make Text messages private until Tag

    Right now everyone sees all messages including outgoing. Why not make outgoing text messages private or ability to make a conversation private and Tag people as needed for follow up?

    2 votes

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  13. Notes option within text feed

    It would be very beneficial for there to be a "notes" option that appears directly in the text message feed that is only visible to the office staff. We noticed there is a notes option if we click on the patients name and select notes, but it would be very helpful for this option to be directly within the text feed. It saves times and increases productivity to be able to see the patients texts and the offices comments all in one spot.

    2 votes

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  14. Ability to add PDF attachment to bulk messaging

    I need to ability to attach a PDF file to bulk text messaging

    2 votes

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  15. feature request

    I'm confused why the weave app is computer specific?? At our office we desk share so when I log in at a different desk all my customizations for the text messaging are those of the person who first signed into weave at this station. So I can't see messages that are in fact tagged to me, verses seeing my co workers.?? Why even have separate logins then? Is there any way to make the app be specific to the person who signed into the app? Finger crossed this is one reason we looked at switching to weave in the first…

    2 votes

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  16. Download all text conversions to a csv or sql file

    It would be very helpful to be able to download all of our texts to a csv, sql or xml file. We have hundred of texts out to our patients with replies. It is very easy to miss information as is. If we could see and filter a database of texts, it would be very helpful to alleviate this problem.

    2 votes

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  17. Texting "Cancel" Prioritizes that Message

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Cancelled appointment messages

    What pain points/suggestions does the office have?
    Office is requesting a feature request for when a patient cancels an appointment through text if Weave can trigger the word cancel and bring the message thread to the top so it doesnt pile up with other auto reminder messages.

    2 votes

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    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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  18. turn off tags

    The new tag feature is really annoying. We are a small one-doctor practice with one front office person who handles the phones and scheduling. The tag feature is clutter on the screen and I really really really don't like it. Please make it an option to turn on the feature for those mega offices that it might be useful for, and leave the clutter-free message screen for most of us who just don't need that feature! It's driving me crazy.

    I also don't like in the new version that to search for a patient you have to click the search…

    2 votes

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    Started  ·  1 comment  ·  Text Messaging  ·  Admin →
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  19. Inserting correct name in text messages (ie in Pediatrics when you want the name of the person scheduled not the responsible party.

    When selecting the patient and then selecting to send message, if we use a template, or create a new template, it is inserting the name of the responsible party, not the patient. This is not helpful. Would like to have more options for drag and drop, such as the desired patient, a signature line for the texting, or a specific form other than the wellness form.

    2 votes

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  20. Recall SMS Feature

    At this point, recall reminders are available to set based on last "recall appointment" which is very general to use in most general dental offices for hygiene recall.
    But we are Orthodontic specialist office, and we have few different type of recalls by patient's age and status. It will be very useful if recall can be also set by patient's status type.

    2 votes

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