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  1. Transfer a call to a given extension but with the option to send it directly to the ext's voicemail without first ringing the phone

    The person's transferring the call would have the option of sending to the extension phone to be answered now or directly to the extension voicemail for a callback.

    1 vote

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  2. Mobile App Caller ID - Calling out from App does not reflect caller ID from the office you are logged in to

    For multi office users. If we call out of the app, the caller ID on the patient we are calling should reflect the office we are logged into.

    1 vote

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  3. 1 vote

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  4. Voice mail

    We would love to see Voice Mail transcription in the email that is sent to the office/user. We currently forward our phones to Ring Central whenever we can't answer the phone (whether we are open or closed), so that we can see the full VM transcription in the email. The manager receive the VM emails as well as the main/front desk email address. It keeps the team accountable -- ie, the manager can check that the team answers/responds to voice messages.

    1 vote

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  5. International (remote/virtual) front desk assistant

    We need our virtual assistants to be able to receive and make calls from international locations. Right now Weave's response is that they do not support calls outside of US and Canada.

    1 vote

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  6. Weekend Phone Tree

    I need to have a different phone tree set up for weekends. Currently, I have to manually switch it out every Friday and every Monday. We have a different person on call on weekends than is on call during the week. If we forget to change it over, the emergency calls are going to a phone that is not in use. As you can imagine, this is a big problem. It seems that it should be easy to automate that.

    1 vote

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  7. Automatically Forward Voicemails

    Please allow auto-forwarding or re-routing of voicemails. I know calls can be re-routed with instruction sets, but voicemail messages currently cannot. For example, if someone forwards a voicemail to Phone 2689, I want to be able to have that message automatically re-routed or forwarded to a different voicemail box that is actively monitored. We can't remove the ability for someone to transfer a voicemail to an extension that isn't actively monitored, so being able to set a voicemail box to automatically forward or re-route any voicemail that shows up in it would extremely helpful.

    1 vote

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  8. Outbound number selection- NEEDS DEFAULT OPTION!

    Please discontinue the NEW feature requiring us to input "Select outbound line". We make hundreds of phone calls a day and ONLY want our outbound calls coming from the main line. Otherwise, clients do not pick up. We have a dozen employees and they will not remember to pick the "Main outbound line" with each phone call. If the feature can't be removed for our business, please make it possible to pick a DEFAULT outbound number, so we can pick our main number.

    1 vote

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  9. department

    Ability for phone to display what department the incoming call is coming from right now we use different ring tones per different departments but it would be nice if there was something visual as well to depict the department on the phone. We use different greetings for one department that's why its important for us.

    1 vote

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  10. Changing the message when out of the office

    Please, please, please bring back the old way to change the out of office message! It used to be so simple in the portal. Now it seems like it takes 10 steps for what used to take 2! It is so much more difficult! Office hours also used to be easier to change. The main line, phone tree, etc! So confusing and unnecessary! Keep it simple for us please!

    1 vote

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  11. More Departments

    Can we increase the number of Departments to 10? We are maxed out at 7 and need to add 2 more.

    1 vote

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  12. Outbound Number swapping

    Office is wanting to join Unify and setup a centralized call center that will both receive, make, and transfer calls for all of their offices. But they want their staff members to be able to switch the outbound caller number each outbound call. They don't want to have to call Weave to change the outbound caller # on each device whenever they need to switch #s

    1 vote

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  13. tag missed call to assign followup

    What department are you in?
    Onboarding

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Phones

    What pain points/suggestions does the office have?
    Doctor wants to be able mark missed calls as "unread" and have the ability to tag calls/voicemails for certain users.

    1 vote

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  14. Dolphin PMS call pop integration

    What department are you in?
    Sales
    Which Feature does this pertain to?
    Phones
    What area of the Feature?
    Phones/Reminders
    What pain points/suggestions does the office have?
    I spoke to an office who uses Solution Reach and the biggest hang up on not moving forward with Weave is that we don't have a solution in place that they currently use for for Reminders/Confirmations. They have a feature now where if a reminder text is not able to go out because it's a landline, they will automate a phone call that begins with a recording from the office stating they are calling…

    1 vote

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  15. Move phone tree to an upper position, so it's easier to find in the desktop app.

    We often change on-call physician to another line in our closed IVR, but it's too many steps to get to the phone tree. Would be easier if it was it's own option on the main left-side menu. Thank you.

    1 vote

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  16. Allow the combination of several different "topic" messages for on hold....And have it pick up where left off for that call.

    Allow us to combine many different “topic clips” together so I can change the messages or the order of messages anytime I want. For example: I want a message about boarding, one about grooming, one that says happy holidays, one that says summer tips or winter tips, one about the importance of dental cleanings……etc, etc. I would like to piece together (customize) my series of what plays so I can easily change to what is pertinent at that time. ALSO…make the messages start from where it left off for that particular call every time you place a client on hold.…

    1 vote

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  17. Actionable Tab for Missed Calls

    The Dr. wants our system to be able to track missed calls and whether staff has responded to them. Something like the Actionable tab, but for missed calls. He has 5 locations and when New Patients call in, if they are missed, then that patient will not call back but seek out a new business for their dental hygiene needs. The Dr. wants to be able to have staff call out and mark missed calls as "called out" or "completed" to show that the missed call was taken care of and eliminates multiple staff calling out on those missed calls…

    1 vote

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  18. Simplify Dial-Out

    The updated the dial out box with a scroll down offering the home and cell numbers, it just adds an extra step for us to have to dial someones number, and when your multi tasking 10x at a time an extra step to call the right number is extremely annoying. The way it was in the past where it offered the available numbers in bubbles was a much simpler way and one less step than the current change.

    1 vote

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  19. Urgent voicemail and Voicemail serach

    On the app when you are in the voicemail section, we should be able to search for voicemails. That would sometimes be easier then having to go and log into the weave portal. Also, when patents call, it would be nice if there was an option for urgent voicemails and there was a symbol so we know if it's urgent or not.

    1 vote

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  20. Recorded Call Filters

    need to be able to filter recorded calls by (but not limited to):
    1. Inbound
    2. Outbound
    3. Missed
    4. Abandoned
    5. Team Member that called or answered

    1 vote

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