Desktop App
146 results found
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Actionable Tab for Missed Calls
The Dr. wants our system to be able to track missed calls and whether staff has responded to them. Something like the Actionable tab, but for missed calls. He has 5 locations and when New Patients call in, if they are missed, then that patient will not call back but seek out a new business for their dental hygiene needs. The Dr. wants to be able to have staff call out and mark missed calls as "called out" or "completed" to show that the missed call was taken care of and eliminates multiple staff calling out on those missed calls…
1 vote -
Simplify Dial-Out
The updated the dial out box with a scroll down offering the home and cell numbers, it just adds an extra step for us to have to dial someones number, and when your multi tasking 10x at a time an extra step to call the right number is extremely annoying. The way it was in the past where it offered the available numbers in bubbles was a much simpler way and one less step than the current change.
1 vote -
Urgent voicemail and Voicemail serach
On the app when you are in the voicemail section, we should be able to search for voicemails. That would sometimes be easier then having to go and log into the weave portal. Also, when patents call, it would be nice if there was an option for urgent voicemails and there was a symbol so we know if it's urgent or not.
1 vote -
Recorded Call Filters
need to be able to filter recorded calls by (but not limited to):
1. Inbound
2. Outbound
3. Missed
4. Abandoned
5. Team Member that called or answered1 vote -
Edit button for After hours recording
I work in a dental office that has two doctors. When they are on call, they take call for one to two months at a time. Right now I have to remember to do voicemail override for the new doctor that is on call this month. This is really not convenient and easy to forget! We are not an office that would benefit from the phone tree as we do not want our patients to have to press buttons to get to a person or to realize they may now have the doctors personal cell #. My idea is that…
1 vote -
WorkGroup tab
It would be fantastic to have WorkGroup tab in the Phone/Voicemail portion of Weave Desktop App so our workgroups can access the voicemails easier as well as see that there are voicemail(s) to address.
1 vote -
Making Calls through Mobile App
Bluffs Pet Clinic, s00087489. One of the doctors had several issues with placing calls through the mobile app. Pts would hear an echo or the call would drop randomly. Some improvement was made after troubleshooting with an advanced technician, but the echo remains. Wondering if more development can be done to improve the mobile app calling feature. Thank you.
1 vote -
Support/Extension for Weave Unify Clients
When calling Weave Support, Please add an Extension for Multi Location users. It would also be nice to for the same option in the support text chat.
1 vote -
Toggle Phone Tree On/Off
We would like to able to turn our Phone Tree on and off during the day, for when we have the personnel to answer live. We are getting a lot of hangups and are missing customers because they want to talk to a live human. Now we have to call/chat to weave to get it off, then call back to turn it on, which is a pain. Other alternative is to delete phone tree which is worse. Thanks
1 vote -
Identify URLs and ports for Data Sync and phones
I'd like to know what URLs and ports are needed for the phones and Data Sync software to communicate in order to apply firewall rules to restrict everything else, please. Also, do the phones need to be able to communicate with each other locally when making an interoffice call?
1 vote -
Weekend Phone Tree
Please add a "Weekend" Phone Tree option, in addition to the "Evenings" Phone Tree.
1 vote -
More Efficient Call Tree
The call tree system, as it stands, is completely inefficient. Requiring an admin to add a user to the call tree is just adding extra steps. Why not allow normal users to add themselves to a phone tree? In addition, make this feature usable from the desktop app rather than the admin portal.
Companies with multiple locations would benefit greatly from this flexibility.
1 vote -
recordings
The call recordings are very hard to navigate. Can you add filtering by Type (Inbound/Outbound), Office User (Rep name), and Result (Missed / Answered) ?
1 vote -
Recent Calls filtering
There should be options to filter the call list. For example, filter by answered only or placed only, name of person who placed or answered the call, greater than X minutes, calls between certain hours, etc. Right now the only filter is All or Missed Calls.
1 vote -
Recent Calls list
In version 7.28.X, each call had 2 lines: 1) name (or phone #), 2) Answered by or Placed by. Since version 7.32, that has changed to 3 lines: 1) name (or phone #), 2) # called from, 3) # called to. Not only does the 3 lines take up too much space, but also the called to number is useless if your office only has one number. Now in order to see answered by/placed by you have to click on each call. The mobile app version still has the old 2 line per call. Why did you guys change the…
1 vote -
Intra-office call logs
It would really be helpful to be able to access call logs between office extensions. Both call logs and call recordings.
1 vote -
Filtering on Call Records
Call Records (Weave Admin Portal)
Request to have filtering by caller name, type, and the incoming/outbound calls. even longer calls or shorter calls.1 vote -
Disable Call Recording Involving Numbers Listed in a "Do Not Record" List
I know the Admin user role is able to listen to call recordings, but it would be nice to specify a "blacklist" of numbers that Weave should never record conversations from. For example, when the doctor gets a phone call from their spouse's number (555) 555-1234, have the ability to add (555) 555-1234 to the "Do Not Record" list, so all users with the Admin role are unable to listent to the doctor's private conversation, while still being able to listen to other phone conversations involving phone numbers that are not on the "Do Not Record" list.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Phone number for multiple locations
We have multiple locations and would like the same phone number used for both locations in regards to phone calls and text messages. We would like to be able to edit the number listed in the auto- appointment reminder emails and text since currently the same phone number can not be attached to both locations.
1 voteThank you for submitting your feedback! We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you. Again, thank you for taking the time to help us make our products better. If you need help with any issues immediately, I would recommend reaching out to our support team at: www.weavehelp.com. Thank you, and we look forward to working with you in the future. -Your Friends at Weave.
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Call patients straight from the Schedule
When you click on the more information button for a patient (indicated as a white i in a blue circle at the top of the schedule), it gives you a quick window with a lot of information. It also presents phone numbers and email addresses as hyperlinks to a service called the Telephony Dialer. It would be so helpful if that link could sync with Weave and automatically pull up the patient or call the phone number.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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