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  1. Holiday/Vacation Hour Preset

    I work for an optometrist office & we currently have 6 locations in total. We would like the ability to set Holiday/Vacation hours ahead of time. We have ran into the issue where the owners will forget to set the voicemail the day of the holiday and we come back to the office the following business day with very upset patients who were unable to reach anyone.

    1 vote

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  2. After hour calls

    We are having issues when patients leave us a message after hours. The process is very tedious. We have to click on the text message, which takes us to the website. We then have to log in and then we get the "welcome to the weave portal" page. There isn't anywhere to find the message, even when clicking on messages. So then, we have to go back to the text and click the link again which will then take us to the voicemail. Then, to call the patient back, we have to get a pen and paper and write down…

    1 vote

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  3. ACCURATE MESSAGE/CALL HISTORY

    Outgoing call logs should store in the accurate file EVEN WHEN THE AREA CODE IS NOT USED. It's odd the system does not track patient calls in "history" unless the entire number is entered on the phone. That is just silly and completely an inaccurate way to be able to track calls with the WEAVE Application.

    1 vote

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  4. Mobile App User History in Admin

    It would be most beneficial if the call records from mobile app users would show in the admin portal by their individual user name as opposed to "unknown". Just spent part of my morning chatting with two separate reps and was given two different answers/explanations. When I make calls from my mobile app, it shows under my user, but the same is not true for one of our remote employees. Troubleshooting did not resolve, and I'm told this is with development team. Would be an appreciated update!

    2 votes

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  5. Call Waiting Ring Feature

    Our office would like the option for the call waiting notification to ring instead of beep.

    Currently we are missing calls because the only person that is notified of the incoming call is the person on the phone. Other staff members are not aware there is an incoming call unless they happen to glance at the phone and see the notification for an incoming call. Or our office has already missed the call, and now notice the flashing red light indicating a voicemail.

    Please provide this option with the next Weave update. We can receive many incoming calls within the…

    1 vote

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  6. Training

    When an office is training, it would be great to have an option to have two people listen in on a conversation. That way, the person in training can hear both ends of the conversation or when the new hire is starting to answer phones, the trainer is able to hear what the person on the other end is asking to be able to assist if necessary.

    1 vote

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  7. I need a rep to call me

    I need better service.
    1) There is known problem using the app to call out and NO ONE has alerted us. Horrible service. I had to pester customer service to get an answer.
    2) The chat is very frustrating and time consuming. I want voice interaction.
    3) I want my account rep to call me. CALL ME. No chats. No emails.

    At the end of the day, there are several disappointments with your service. I would like to discuss what I need from you.

    1 vote

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  8. call queuing

    Hello,
    We would love to have call queuing as an option so our receptionists can finish a call from start to finish before having to answer the next call. This would help with our front desk flow alot!
    thank you
    Dr. Lauren Rumpke

    1 vote

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  9. Paging adapter (algo 8301) support

    I would like to see official support for a paging adapter (we have the Algo 8301 per Weave's recommendation a few years ago) so that we can keep using it without difficulty.

    2 votes

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  10. Weave APP

    My boss has problem with the Weave app for almost 2 months and I keep calling/ email/ online chat/ text message to Weave team but I've never get a reply for 2 MONTHS!! My boss is using the iPhone but he never received any phone calls even I've turn on the receiving incoming calls toggle and notification. I even checked on the office hours too to make sure everything work. My boss is still, not receiving any phone calls for now but we keep paying every month for a not working App and NO ONE response at all. The customer…

    1 vote

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  11. Teleheath/Video Chat feature

    Our doctors would like to have some sort of video chat/telehealth feature added to Weave to assist patients without them having to come in the office.

    3 votes

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  12. Paging to Some Phone, but Not Received to All

    We would like to set up paging to be initiated from 4 phones but then received to 9 other phones, but not "receive" the page to the same 4 phones. The 4 phones are located in our lobby and create an echo when this is done.

    1 vote

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  13. Weave Help Callback not working

    I called into support multiple times over the last 2 weeks. When I call in directly, I can press the button for a call back. But if I'm transferred to a special line, and then try to do the call-back, it won't accept an inputted number rather than "the number I called [transfered]" from.

    1 vote

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  14. We need the ability to call international.

    We need the ability to call international.

    1 vote

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  15. Call Queue

    We have just made the switch to Weave and are ready to port over next week. We're excited but are in desperate need of a feature from our prior phone system. Can you please integrate a Call Queue as soon as possible.
    Our prior system had capabilities of putting the callers in line while listening to music or business promotions. It was so much more of a pleasant call experience for our clients as opposed to listening to a ringing phone. We are a very busy five doctor animal hospital and our phones are a critical component and client experience…

    1 vote

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  16. More Support and Research

    We tried Weave in our office and it was a complete fail... from the beginning I voiced my concerns about this being a VERY old building with internet difficulties reaching the front of the building since it is a cement building... the cordless phones we received have had issues since day one, and were never actually properly installed. Your weave employee Joshua Thomsen called and helped me set up the phones, however, every time we were able to fix something, like putting the cordless phones in the correct locations, something else would fail, like the wrong phone was ringing or…

    1 vote

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  17. Call ID to appear when taken off hold

    It would be nice to be able to see the caller clients info pull up on caller ID when a phone is taken off hold. We are a busy practice that has to put people on hold is a receptionist is not available. When we take them off hold, we are left with no information to work with. Having it pull up on the phone or the computer would be extremely helpful.

    2 votes

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  18. Detailed Missed Calls Report

    Detailed breakdown of missed calls. Right now under phone analytics it just shows a percentage of how many of your total calls are missed. We would really like to know the breakdown of that percentage. Like what extensions are missing the most calls.

    2 votes

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  19. Lower hold music volume

    We have had numerous complaints about how loud our hold music is. It would be great to have the option to lower it.

    2 votes

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  20. Have phone settings restored after software updates

    When software updates are pushed to our Yealink handheld wireless phones, our ring tone goes back to the default ring. It appears, and I was told by a Weave rep, that any settings are restored to default. For example, we have auto-answer upon picking up headset turned off, but after a software update, the auto-answer is turned on. We'd like for our phones to have the settings saved and restored after software updates are pushed. Thank you.

    1 vote

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