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  1. Call Loop

    I would love to be able to keep my calls on a continuous loop, in the order they called in, until we can answer the phone call. Similar to calling a big corporation, you do not have the option to leave a voicemail, you simply remain on the line until someone answers. Would be awesome to have music playing instead of a constant ringing sound and be able to periodically have it say something about remaining on the line calls are answered in the order received.

    1 vote

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  2. Ability to listen in on phone calls in real time.

    The ability to listen in on phone calls is real time for training purposes. On a separate hand set you can hear the phone call (ideally this second phone is muted.) so that the person on the first phone can be coached.

    1 vote

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  3. Break times and more control

    In our office, I act as an operator, answering all incoming calls and transferring calls to the correct departments. So when I'm on a break or lunch I have to switch it over to a break and the calls go to our front desk people. So I always have the break set to the time that I go to lunch (the doctors want calls answered during the lunch hour). However if I want to take a short morning or afternoon break I need to keep changing the break times all the time! This is very inconvenient. It would be nice…

    1 vote

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  4. Ring tone

    There needs to be a different ring tone for on hold calls than when the phone is actually ringing.

    1 vote

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  5. Issues with lines on hold and them ringing back

    Good afternoon. We are having some issues with the way the phone system works, and I was advised to pass the information along as feedback.

    It would be very helpful if we could choose a particular hold line to pick up, even while that phone line was ringing back. If I need a particular line, but it is unavailable, I do not know which line is ringing back for me to answer. My job is very fast-paced, and this slows me down considerably at times. This leads me to my next issue.

    When a hold line is ringing back, it…

    1 vote

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  6. Recording credit card numbers NOT

    I was doing my compliance for our credit card processing and we do take credit cards via phone and they asked is we had a program that does not record the credit card number . I called and asked if Weave offers this and unfortunately you don't, so thats my suggestion. Thanks Happy New Year

    3 votes

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  7. problems

    neither of our phone lines work, again. This is a huge detriment to doing business.It happens several times a year and I will soon have no choice but to cancel your service. Can tech support call me on my cell 585-734-4659

    1 vote

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  8. Call Queue feature

    PLEASE PLEASE PLEASE, we desperately need a call queue feature. We are spread very thin due to our high call volume. We are generally very pleased with Weave, but are looking for queue options.

    2 votes

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  9. VM bypass

    Are office hrs are listed for the general public but I am here earlier. I would like to have a code or something to bypass the VM and ring into the office for employees who may be late, sick etc.

    1 vote

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  10. Custom User Access

    Suggestion: allow advanced team members access to listen to phone calls!

    1 vote

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  11. VOICEMAIL

    iN OUR ADMIN PORTAL GRETING SCHEDULES FOR OUR OPEN SELECTION, WE HAVE "SEVERAL CLOSED" SELECTIONS. CAUSES CONFUSION DUE TO OUR PHONE EXTENTION RINGING. CHANGING NAME OR REMOVE CLOSED PORTION WOULD HELP OFFICE

    1 vote

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  12. Better "Delete" phone number in the dial pad so you can call the next person

    Delete phone number in the dial pad - not have to do back space a bunch of times before calling the next person. When I have to work off of my cell phone it slows me down to have to back out of each number one digit at a time before dialing the next number.

    1 vote

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  13. Record extension to extension (interoffice) calls

    Record extension to extension calls between employees. Many times, these are transferred calls, messages, or assigning tasks. Recording these type calls is a great training opportunity, as well as a safeguard to ensure our company culture is practiced throughout our offices.

    1 vote

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  14. Office Management of Phone Trees

    Our office would love to be able to manage our own phone trees. Having to wait up to an hour to talk to someone on chat and then going back and forth when we are in the middle of running a busy office is less than ideal, and that's putting it nicely. PLEASE create a feature that will allow us to manage our own phone trees!

    3 votes

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  15. Search options for recent calls

    Can you add a calendar or an option to enter the date we are looking for calls missed, received or placed. Also if you could place the time stamp on those dates as well.

    73 votes

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  16. 2-Way intercom between groups of phones

    We really need a way to intercom between groups of phones. We need our front desk group to be able to 2-way intercom with our treatment area group. We had this with our previous phone system and it saved us so much time. It was a huge disappointment that it isn't possible with Weave.

    4 votes

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  17. Dentrix Auto Dial

    Dentrix has an auto-dial feature that allows us to click on a phone number to be automatically dialed on our phones. This Dentrix feature does not work with Weave. It would be a major time saver when reaching out to our overdue recall patients.

    2 votes

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  18. Recognition of mobile numbers in any category

    I've been manually transferring all numbers to the mobile section because when creating a new patient file it defaults to the home number space. If Weave could recognize a mobile in any space that would make this transition much much more smooth! -Thanks Sam

    27 votes

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  19. Missed Call Text

    It would be nice for a specific extension that just leave messages to not get the missed call text. They are just repeating what they said on the voicemail. It makes double the work because now 2 people are working on the same thing.

    0 votes

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