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142 results found

  1. Transfer calls from mobile app

    Please add the ability to transfer a call to a phone extension from the Weave mobile app. Also the ability to park a call with the mobile app.

    2 votes

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  2. Downloading Voicemails

    There are voicemails in the general voicemail box, they are wanting to save the voicemails onto the desktop of the computer as a mp3 file for training and legal purposes

    1 vote

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  3. Transfer calls from app to office phones

    Please give the IOS & Android app the ability to transfer calls. I do not have an office phone to set up at home and I cannot transfer calls on my cellphone through the app.

    3 votes

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  4. Hold Message Continuation

    When my clients are on hold, we want to play a message that will loop even when they are taken off hold and put back on hold. There is a specific message that we have that restarts anytime someone is put on hold, taken off, and put back on hold. We want them to continue hearing the message instead of it restarting when they are on hold again

    1 vote

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  5. Recorded phone calls to transcript

    Have the option to turn recorded phone calls into a transcript.

    5 votes

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  6. Detailed Missed Calls Report

    Detailed breakdown of missed calls. Right now under phone analytics it just shows a percentage of how many of your total calls are missed. We would really like to know the breakdown of that percentage. Like what extensions are missing the most calls.

    5 votes

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  7. Paging adapter (algo 8301) support

    I would like to see official support for a paging adapter (we have the Algo 8301 per Weave's recommendation a few years ago) so that we can keep using it without difficulty.

    3 votes

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  8. Audio Downloads

    Please provide a feature with the possibility to download specific date ranges for call records with audio downloads.

    2 votes

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  9. Need to be able to delete call recordings!

    Admin should be able to delete individual (or all) call recordings from the portal. There could be a double security check to allow this. Thanks!

    1 vote

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  10. Download Voice Mail's

    We need to be able to download the voice mail messages left, just like we can download the recorded calls from the "Call Records" drop down in the Weave admin portal.

    1 vote

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  11. Showing What Extensions that calls were for

    Hello 2 things:

    1 - when someone is calling in, and weave notifies us on the computer, or in the call log in the dashboard- it would be super helpful to know what extensions the pt was calling for. People are leaving voicemails on extension 2 (for optical) but the front is seeing a missed call and they calling back, but the pt already left a VM on the optical phone, so then the optical is calling the pt back later. It's not clear enough what extension the call was meant for. And the call log shows all the calls,

    1 vote

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  12. internal extension to extension recording

    I think it would be a wise feature to be able to record extension to extension calls. We thought this feature was part of weave but apparently its not. Would like to see this implemented.

    4 votes

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  13. More automation on your weave app

    9/22/21 When a phone number calls us 1-we would like the option to add it onto the weave new patient list and 2-we would like the option to automatically block this number on your weave app if we would like to Reason: Takes too much time having to reenter phone numbers and to go on your website link to do this. This should be automated in your weave app

    1 vote

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  14. Toggle between Two extension lines

    I would like to be able to toggle between extension lines through the iphone app. See the general and also another line to be able to get messages and voicemails instead of going through the dialing 9000, ext.line, pw,.

    It would also be nice to be able to control everything from the iphone app instead of having to log into the portal online.

    Thank you

    1 vote

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  15. Update the app to actually work in emergency closure situations, I want to be able to save and use my recorded message when away

    Hello! Currently on the phone, I first spoke to Christian for about 30 mins and he attempted to assist me with the template "FSA Dental" I need to have one word added to the the sentence Unfortunately, these contributions expire at the end of the year. What you might not know is that you can FSA dollars to cover any dental treatment that treats or prevents a dental disease. If you could please add the word "use" FSA dollars... Previously the template glitched and did not update the our PRACTICE NAME, it stated (Your office name here) There seems to…

    1 vote

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  16. Auto text from phone tree

    Voicemail phone tree: If you are calling to schedule.... press #.

    A voicemail states, it is a service we don't provide. If you would like a list of providers who do this via text, press #.
    A text goes out to the number called from that is preset.

    1 vote

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  17. Search Feature to find a call by # or name.

    We would like to be able to search placed and missed phone calls by the # or patients name, instead of having to scroll through the entire list and not seeing the call. Also, there seem to be some bugs still where certain calls are not showing up at all. These changes/fixes would be very much appreciated.

    2 votes

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  18. Phone issues

    Having an office that has rotating weekdays and two clinics would benefit from a separation in the open and closed hours between voicemails and phone lines.

    1 vote

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  19. After hour calls

    We are having issues when patients leave us a message after hours. The process is very tedious. We have to click on the text message, which takes us to the website. We then have to log in and then we get the "welcome to the weave portal" page. There isn't anywhere to find the message, even when clicking on messages. So then, we have to go back to the text and click the link again which will then take us to the voicemail. Then, to call the patient back, we have to get a pen and paper and write down…

    1 vote

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  20. ACCURATE MESSAGE/CALL HISTORY

    Outgoing call logs should store in the accurate file EVEN WHEN THE AREA CODE IS NOT USED. It's odd the system does not track patient calls in "history" unless the entire number is entered on the phone. That is just silly and completely an inaccurate way to be able to track calls with the WEAVE Application.

    1 vote

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