Desktop App
146 results found
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Missed call reminder feature
Away for Weave to remind the office they have not returned a call they missed or that was abandoned. Specifically if the caller hasn't left voicemail or texted the office back.
1 vote -
List all patients with that phone number in active call screen
When a call comes in, it would be helpful if Weave listed all patients with that number. Weave doesn't always select the correct patient so a list allowing us to select the correct patient and therefore see the correct information would save us a lot of time.
1 vote -
have it show what department missed the call. was it optical, sx tech, finance...
Have it seperate which department missed the call. did optical miss it, was it finance? Right now it just says missed call.
1 vote -
Have Customer Names in Call Records
It would be nice if customer names were included in the call records, instead of just phone numbers. I think this would be helpful when searching through call records as well, instead of just looking for a number, we could search customer names.
1 vote -
Voicemail override notifications
Please add the ability to enable notifications (email or text) for when there is a new voicemail when voicemail override is activated similar to the ability to do so for the general voicemail box.
1 vote -
Please fix Weave Voicemail menu.
Please, PLEASE fix the menu for checking Voicemail messages. It is very frustrating and time consuming to deal with. Happens whether we have only 10 voicemails or 40. Whenever you click on a voicemail to view the transcript or see more information, the screen autoscrolls up and down on it's own, registers as if you clicked on another voicemail no where near the one you want to open. When you delete a voicemail, it will load the transcript from an unrelated message into another voicemail that has nothing to do with it. It's just very time-consuming to check Voicemails this…
1 vote -
Call History Clearing
In the desktop app and mobile apps please allow users to archive calls similar to the way texts are handled. This will not only clear visual distractions but will allow up to empty the "inbox".
Or, once a missed call is returned, create an indicator to show it was returned or a way to create an internal note on the thread would be helpful as well.
1 vote -
Mobile App Voicemail
We would love to be able to see all the different voicemail boxes in the mobile app just like it displays on the desktop app. I attached a photo.
1 vote -
Enable Short Code
WEAVE isn’t compatible with short code numbers, which are usually the verification codes. We have many vendors using our office number. With WEAVE not being short code compatible, we do not receive verification codes - this would help us tremendously
1 vote -
Lightbar
Add ability to see what extension is on the phone. Perhaps a lightbar to see if the phone is on/off the hook?
1 vote -
Unlink phone
We would like to be able to unlink the Desktop App from a phone
1 vote -
soft phone
It would nice if we could have access to our contact directories on our soft phones. That is such a time saver!
1 vote -
Emergency After hours calls, we need to be able to see calls that came in, if no messsage was left
On Saturday 2/24, a call came in at 7:30 am, but there was no record of it. The patient pressed a button, to get to the on call doctor, me, however I never received the call, it went right to voice mail. I did not see the VM till monday 2/26. I was in the office on Saturday, and my people look for messages, as well as who called in. The patient had an emergency, and was leaving town next day. I did not get the call, and the patient probably thinks I am an uncaring practice, which no doubt…
1 vote -
emergency voicemail
We would like to have access to the emergency voicemails on the desktop application. We have been requesting this feature for over a year. For a brief time yesterday, this feature was avaiable but it quickly was removed. As you can see in this screenshot, we had a drop-down option to select between our regular voicemail box or the emergency. We would really appreciate having this option avaiable again.
1 vote -
Make voicemails actionable
user wishes to have a tool that reflects the action that has been taken in response to voicemails so that they can be sure they're responding to callers appropriately and reduce visual clutter
13 votes -
Call Pop Caller Was Forwarded Info
Call Forwarding Location ID -
We have two locations. Both use the same phone number, and our patients choose from a phone tree to talk to which facility they want. We have it set that if a patient calls our original location (option 1) and the call isn't answered, it is forwarded to our Cedar Park location. I'd like to add on the Call Pop info for that caller, some indication this caller tried the original location first and it was forwarded. This is just helpful for the front desk staff, so they are aware before answering that this is…
1 vote -
Reminder Calls
I think reminder call would be a plus for the older patients that don't have texting or email Thanks to Aaron M for all your help 5 stars
1 vote -
Activity Monitor (DND/On the Phone)
Our office uses the call queue feature. When we are unavailable to take calls on the phones that are included in this group we have to use DND to keep calls from ringing through from the queue. A feature that can show other users in the office which devices are on DND vs. On the phone so others calling know if we are on a call or if we are away from our desk
1 vote -
Accessing personal voicemail remotely
There is currently no way to check personal voicemails from outside of the office. This is one of the most basic of features that is available on every phone system around the world, yet on Weave you can't do it.
Especially since COVID and remote work became more mainstream.
The mobile app only allows you to access the office's main voicemail. Why would every staff member need or be concerned with that?
1 vote -
Missed call text over holiday
Hello. The options for communicating with patients over the Holidays are very helpful. Thank-you. It would be nice to be able to have an option to have the "closed" missed call text to go out without having to change our office hours to closed and then change it back when we return. Thank-you
0 votes
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