Desktop App
148 results found
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Weekend Phone Tree
I need to have a different phone tree set up for weekends. Currently, I have to manually switch it out every Friday and every Monday. We have a different person on call on weekends than is on call during the week. If we forget to change it over, the emergency calls are going to a phone that is not in use. As you can imagine, this is a big problem. It seems that it should be easy to automate that.
1 vote -
Automatically Forward Voicemails
Please allow auto-forwarding or re-routing of voicemails. I know calls can be re-routed with instruction sets, but voicemail messages currently cannot. For example, if someone forwards a voicemail to Phone 2689, I want to be able to have that message automatically re-routed or forwarded to a different voicemail box that is actively monitored. We can't remove the ability for someone to transfer a voicemail to an extension that isn't actively monitored, so being able to set a voicemail box to automatically forward or re-route any voicemail that shows up in it would extremely helpful.
1 vote -
Option to Delete Forwarded Voicemails
Please add the ability to immediately delete a voicemail after forwarding it to another phone. I get a lot of complaints from users who transfer a voicemail, they have to go all the way back through the voicemail menus to get back to the voicemail they forwarded to then delete it off of their phone. It would be ideal if immediately after forwarding a voicemail, the user is given the option to delete if off of their phone.
2 votes -
Outbound number selection- NEEDS DEFAULT OPTION!
Please discontinue the NEW feature requiring us to input "Select outbound line". We make hundreds of phone calls a day and ONLY want our outbound calls coming from the main line. Otherwise, clients do not pick up. We have a dozen employees and they will not remember to pick the "Main outbound line" with each phone call. If the feature can't be removed for our business, please make it possible to pick a DEFAULT outbound number, so we can pick our main number.
1 vote -
When calls are forwarded to an outside number in a phone tree have it show to the receiver calls are coming from Weave.
When calls are forwarded to an outside number in a phone tree have it show to the receiver calls are coming from Weave.
2 votes -
department
Ability for phone to display what department the incoming call is coming from right now we use different ring tones per different departments but it would be nice if there was something visual as well to depict the department on the phone. We use different greetings for one department that's why its important for us.
1 vote -
Changing the message when out of the office
Please, please, please bring back the old way to change the out of office message! It used to be so simple in the portal. Now it seems like it takes 10 steps for what used to take 2! It is so much more difficult! Office hours also used to be easier to change. The main line, phone tree, etc! So confusing and unnecessary! Keep it simple for us please!
1 vote -
voicemail
VMO alert on phone and software app is now missing. Bring it back!
2 votes -
More Departments
Can we increase the number of Departments to 10? We are maxed out at 7 and need to add 2 more.
1 vote -
Receptionist Console
Ability to see presence across many phones/users.
5 votes -
Outbound Number swapping
Office is wanting to join Unify and setup a centralized call center that will both receive, make, and transfer calls for all of their offices. But they want their staff members to be able to switch the outbound caller number each outbound call. They don't want to have to call Weave to change the outbound caller # on each device whenever they need to switch #s
1 vote -
Call Pop enhancements
requested improvements/changes to call pop
26 votes -
tag missed call to assign followup
What department are you in?
OnboardingWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
PhonesWhat pain points/suggestions does the office have?
Doctor wants to be able mark missed calls as "unread" and have the ability to tag calls/voicemails for certain users.1 vote -
Dolphin PMS call pop integration
What department are you in?
Sales
Which Feature does this pertain to?
Phones
What area of the Feature?
Phones/Reminders
What pain points/suggestions does the office have?
I spoke to an office who uses Solution Reach and the biggest hang up on not moving forward with Weave is that we don't have a solution in place that they currently use for for Reminders/Confirmations. They have a feature now where if a reminder text is not able to go out because it's a landline, they will automate a phone call that begins with a recording from the office stating they are calling…1 vote -
track calls by user
Be able to track all calls by User (with breakdown between inbound and outbound). They said by extension/phone doesn't work for them.
2 votes -
Move to Queue
the ability to drag and drop appts to new dates and times where Weave can recognize that as a new appt and NOT text patients on the wrong date.
Today we had a patient who we had cancelled but instead of cancelling, we moved the appt to queue and weave didnt recognize the reschedule and still texted the parent for the wrong date. It is almost impossible for us to actually cancel and then reenter the info into the curve appt.
2 votes -
RIng back
Hello,
I would like the option for the ring back function to ONLY ring back to the phone that originally placed a caller on hold. Seems silly for other users, not involved in the conversation to pick up a ring back. When it rings back all phones and a different person answers, It has the perception to our patients that our office is incompetent. Patients feel frustrated to have to reexplain the reason for their call.
Thank you,
Sage Hammer
Heights Eyecare
sage.hammer@heightseyecare.com
406-252-99273 votes -
PRESET OFFICE CLOSURE dates well in advance for n months, years
We are in process of ON-BOARDING and come to find out WEAVE does not have a basic feature already in place.
We need a provision to setup at file (or GUI) with list of DAYS OFF where the automated Phone Tree would take effect. This can be for N MONTHS or N YEARS in advance.
Relying on the day of the week, did we transfer the phone to the automated tree, is not very reliable and SMART.
Not sure why Weave has not implemented this NECESSITY already !!!!!!
2 votes -
Move phone tree to an upper position, so it's easier to find in the desktop app.
We often change on-call physician to another line in our closed IVR, but it's too many steps to get to the phone tree. Would be easier if it was it's own option on the main left-side menu. Thank you.
1 vote -
Call-pop remains during phone transfer
We have two people at our front desk, one person is bilingual. So when our english-only speaking receptionist answers the phone, the call-pop with all of the patient information is available on her computer and the phone she answered. The problem occurs when the person calling in is Spanish-speaking and the call needs to be transferred. If the English-only receptionist answers a Spanish speaking customer, she must transfer or place the call on hold. The call-pop and patient information is lost in this process. The call does not show in recent calls until it is hung up, so the English-only…
2 votes
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