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142 results found

  1. Update the app to actually work in emergency closure situations, I want to be able to save and use my recorded message when away

    Hello! Currently on the phone, I first spoke to Christian for about 30 mins and he attempted to assist me with the template "FSA Dental" I need to have one word added to the the sentence Unfortunately, these contributions expire at the end of the year. What you might not know is that you can FSA dollars to cover any dental treatment that treats or prevents a dental disease. If you could please add the word "use" FSA dollars... Previously the template glitched and did not update the our PRACTICE NAME, it stated (Your office name here) There seems to…

    1 vote

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  2. Auto text from phone tree

    Voicemail phone tree: If you are calling to schedule.... press #.

    A voicemail states, it is a service we don't provide. If you would like a list of providers who do this via text, press #.
    A text goes out to the number called from that is preset.

    1 vote

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  3. Recover deleted voicemails

    I would like to be able to recover or listen to deleted voicemails.

    13 votes

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  4. Phone issues

    Having an office that has rotating weekdays and two clinics would benefit from a separation in the open and closed hours between voicemails and phone lines.

    1 vote

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  5. After hour calls

    We are having issues when patients leave us a message after hours. The process is very tedious. We have to click on the text message, which takes us to the website. We then have to log in and then we get the "welcome to the weave portal" page. There isn't anywhere to find the message, even when clicking on messages. So then, we have to go back to the text and click the link again which will then take us to the voicemail. Then, to call the patient back, we have to get a pen and paper and write down…

    1 vote

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  6. ACCURATE MESSAGE/CALL HISTORY

    Outgoing call logs should store in the accurate file EVEN WHEN THE AREA CODE IS NOT USED. It's odd the system does not track patient calls in "history" unless the entire number is entered on the phone. That is just silly and completely an inaccurate way to be able to track calls with the WEAVE Application.

    1 vote

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  7. Audio Downloads

    Please provide a feature with the possibility to download specific date ranges for call records with audio downloads.

    2 votes

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  8. I need a rep to call me

    I need better service.
    1) There is known problem using the app to call out and NO ONE has alerted us. Horrible service. I had to pester customer service to get an answer.
    2) The chat is very frustrating and time consuming. I want voice interaction.
    3) I want my account rep to call me. CALL ME. No chats. No emails.

    At the end of the day, there are several disappointments with your service. I would like to discuss what I need from you.

    1 vote

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  9. Weave Help Callback not working

    I called into support multiple times over the last 2 weeks. When I call in directly, I can press the button for a call back. But if I'm transferred to a special line, and then try to do the call-back, it won't accept an inputted number rather than "the number I called [transfered]" from.

    1 vote

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  10. Transfer calls from app to office phones

    Please give the IOS & Android app the ability to transfer calls. I do not have an office phone to set up at home and I cannot transfer calls on my cellphone through the app.

    3 votes

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  11. Mobile App Call Transfers / Park / User Status

    Transferring calls through the mobile app.
    Parking calls through the mobile app.
    Bluetooth capability for the mobile app.
    Setting current status for user (i.e. away, on lunch, out of office, etc.)

    4 votes

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  12. Have phone settings restored after software updates

    When software updates are pushed to our Yealink handheld wireless phones, our ring tone goes back to the default ring. It appears, and I was told by a Weave rep, that any settings are restored to default. For example, we have auto-answer upon picking up headset turned off, but after a software update, the auto-answer is turned on. We'd like for our phones to have the settings saved and restored after software updates are pushed. Thank you.

    4 votes

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  13. programming phone to granular level

    I would like to have the ability to have the calls on certain days to call to the phones in the back since we do not have front desk person to pick up the phone

    1 vote

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  14. Search Feature to find a call by # or name.

    We would like to be able to search placed and missed phone calls by the # or patients name, instead of having to scroll through the entire list and not seeing the call. Also, there seem to be some bugs still where certain calls are not showing up at all. These changes/fixes would be very much appreciated.

    2 votes

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  15. Phone Tree additional tracking

    Please add more detail analytic report, for example: under phone Tree, add a tracking for what options are being pressed.

    7 votes

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  16. Mobile App User History in Admin

    It would be most beneficial if the call records from mobile app users would show in the admin portal by their individual user name as opposed to "unknown". Just spent part of my morning chatting with two separate reps and was given two different answers/explanations. When I make calls from my mobile app, it shows under my user, but the same is not true for one of our remote employees. Troubleshooting did not resolve, and I'm told this is with development team. Would be an appreciated update!

    2 votes

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  17. Follow up customization phone call

    Follow up customization phone call once we begin utilizing the phone system as their are many detailed customizations that are not addressed in the initial phone call and are unable to be manually changed in the admin portal.

    2 votes

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  18. Paging adapter (algo 8301) support

    I would like to see official support for a paging adapter (we have the Algo 8301 per Weave's recommendation a few years ago) so that we can keep using it without difficulty.

    3 votes

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  19. Detailed Missed Calls Report

    Detailed breakdown of missed calls. Right now under phone analytics it just shows a percentage of how many of your total calls are missed. We would really like to know the breakdown of that percentage. Like what extensions are missing the most calls.

    5 votes

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  20. internal extension to extension recording

    I think it would be a wise feature to be able to record extension to extension calls. We thought this feature was part of weave but apparently its not. Would like to see this implemented.

    4 votes

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