Desktop App
163 results found
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Search options for recent calls
Can you add a calendar or an option to enter the date we are looking for calls missed, received or placed. Also if you could place the time stamp on those dates as well.
83 votes -
Recognition of mobile numbers in any category
I've been manually transferring all numbers to the mobile section because when creating a new patient file it defaults to the home number space. If Weave could recognize a mobile in any space that would make this transition much much more smooth! -Thanks Sam
41 votes -
Voicemail Transcription
Please add voicemail transcription, due to our high volume of voicemails it is a. huge time saver and a musthave for us.
27 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Phone Directory
Would be great for us to have the ability to add numbers to our directories on our own! Having to call and update with someone else has been difficult.
20 votes -
Missed Call Text - Line Specificity
With the missed call txt, we have come to see a slight issue. Its great to have when receptionist are helping others on the phone and we miss a call, the txt message to the client is great. But we have a tree line system so when we are open clients leave voicemails for our doctors as an option. When they leave the voicemail, they still receive the missed call txt and to call back or txt in which can be confusing. The txt message should only go to true missed calls, not for doctor or technician med refill voicemails.
11 votes -
Visual Voicemail
Visual Voicemail... a transcription for voicemails so you don't need to listen to them. This is in many cell phone carriers and other services. It's the one feature we are losing by switching to Weave.
11 votes -
different identifiable ring tones
The staff would like the phones to have a separate ringtone when a patient is put on hold and after a period of time, that line rings again, because if another staff retrieves that call without knowing that the first staff member put at patient on hold, our office doesn’t look competent to the patient when they have to explain things all over again to someone else
10 votes -
Transfer call from mobile app to main phone
Transfer calls answered on mobile app back to Yealink phones in main office
10 votes -
Show all family members when patients call
Hello. We would like to have the option of having all family members pop up on the screen when one family member calls so that we can see if any of the family members are due for appointments. Thank you
10 votes -
Recover deleted voicemails
I would like to be able to recover or listen to deleted voicemails.
8 votes -
2-Way intercom between groups of phones
We really need a way to intercom between groups of phones. We need our front desk group to be able to 2-way intercom with our treatment area group. We had this with our previous phone system and it saved us so much time. It was a huge disappointment that it isn't possible with Weave.
7 votes -
pop up phone calls
It would be nice if we are able to adjust where the pop up notifications is on the screen. Having it in the upper right hand corner is not ideal.
6 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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AUTO PHONE CALLS
Automated phone calls for recall and appointment reminders.
6 votes -
Phone Tree additional tracking
Please add more detail analytic report, for example: under phone Tree, add a tracking for what options are being pressed.
6 votes -
Call ID to appear when taken off hold
It would be nice to be able to see the caller clients info pull up on caller ID when a phone is taken off hold. We are a busy practice that has to put people on hold is a receptionist is not available. When we take them off hold, we are left with no information to work with. Having it pull up on the phone or the computer would be extremely helpful.
6 votes -
Recording credit card numbers NOT
I was doing my compliance for our credit card processing and we do take credit cards via phone and they asked is we had a program that does not record the credit card number . I called and asked if Weave offers this and unfortunately you don't, so thats my suggestion. Thanks Happy New Year
6 votes -
Office Management of Phone Trees
Our office would love to be able to manage our own phone trees. Having to wait up to an hour to talk to someone on chat and then going back and forth when we are in the middle of running a busy office is less than ideal, and that's putting it nicely. PLEASE create a feature that will allow us to manage our own phone trees!
5 votes -
The need for a weekend time frame
Our biggest need right now is for a setting on voicemail that can be automatically turned over to the weekend call services at a certain time. Like Friday at 5:00 p.m until 8:00 am. on Monday morning without having to go in an change the settings every Friday. Holidays could work the same way. Make it so you can change the dates and time for that duration instead of just closed.
4 votesThank you for submitting your feedback! We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you. Again, thank you for taking the time to help us make our products better. If you need help with any issues immediately, I would recommend reaching out to our support team at: www.weavehelp.com. Thank you, and we look forward to working with you in the future. -Your Friends at Weave.
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Phone recording update
Since weave has update, I have not been able to fast forward through a phone call recording. This is very inconvenient when all I need is a small part of a conversation. Please fix this feature. Thank you
4 votesThank you for submitting your feedback! We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you. Again, thank you for taking the time to help us make our products better. If you need help with any issues immediately, I would recommend reaching out to our support team at: www.weavehelp.com. Thank you, and we look forward to working with you in the future. -Your Friends at Weave.
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Call waiting time notification
Please work really hard at getting a "queue viewer" type of set up where you can view how long a patient/ customer is on hold for or what your wait times look like. This is a very important phone feature and a must have for busy offices, like ours. Not having this feature has really been difficult and we have only been with Weave for a full day.
4 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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