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  1. Need for Alarm Company direct ring through regardless of time of day

    It would be good to be able to specifiy a particullar number that could ring through regardless of the rest of the phone settings. ie My alarm comapny called the office before our regular hour, one employee diceided to come in early, and set off the alarm, but since there was no phone call he did not know, and could not give the all clear code word, which can result in a false alarm, which we get fined for. Fortunately they were able to get a hold of me, and this time it was ok, but we should have the…

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    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  2. Enable more wired headsets

    I was told before I signed up that our headsets (Plantronics) would work with the Yealink phones, and now am told that I need to purchase expensive adapters to use them, even though there is a headset jack on the phone. Please make this fact clear to new signups, or enable more wired headset models.

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    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  3. For the hold music to pick up where it left off

    Adding the option for the hold message to pick up where it left off when clients are repeatedly put on hold. That way the client is constantly heading the first 20 seconds.

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    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  4. Phone number for multiple locations

    We have multiple locations and would like the same phone number used for both locations in regards to phone calls and text messages. We would like to be able to edit the number listed in the auto- appointment reminder emails and text since currently the same phone number can not be attached to both locations.

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    Thank you for submitting your feedback!  We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.  Again, thank you for taking the time to help us make our products better.  If you need help with any issues immediately, I would recommend reaching out to our support team at:  www.weavehelp.com.  Thank you, and we look forward to working with you in the future.  -Your Friends at Weave.

  5. Call patients straight from the Schedule

    When you click on the more information button for a patient (indicated as a white i in a blue circle at the top of the schedule), it gives you a quick window with a lot of information. It also presents phone numbers and email addresses as hyperlinks to a service called the Telephony Dialer. It would be so helpful if that link could sync with Weave and automatically pull up the patient or call the phone number.

    1 vote

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  6. Constant Technical Issues

    Is anyone else experiencing tons of technical issues with Weave? We've been extremely disappointed in the platform since we first signed up (in September 2021). Our calls drop, the speakerphone app doesn't work, we experience constant technical issues with the phone function on the mobile app, the app will freeze and then quit, among other things. We've been told there's a "bug" in the app, and that the software development team is working on it. That's great, but we've seen absolutely no improvement since we first spoke with customer support over two months ago. Small issues have popped up since…

    1 vote

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  7. Syncing incoming mobile calls with office hours

    Is there a way to set up incoming mobile calls as you set up Office hours or sync it with the office hours? That way, calls only come in on the mobile app during business hours ONLY

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  8. Call Pop Length

    I love the call pop feature but it does not stay up long enough. It disappears after answering the call. I would like to see it stay up during the call for at least 10 seconds, which will give my team time to run the account of phone number and pull up the client info for a better interaction with the client

    1 vote

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  9. Need to be able to delete call recordings!

    Admin should be able to delete individual (or all) call recordings from the portal. There could be a double security check to allow this. Thanks!

    1 vote

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  10. Time changes

    The phones should default to the time change in the area the phones are being used. We are in Pacific time. The phones are always looped in on Mountain time. They don't update to Pacific time.

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  11. Showing What Extensions that calls were for

    Hello 2 things:

    1 - when someone is calling in, and weave notifies us on the computer, or in the call log in the dashboard- it would be super helpful to know what extensions the pt was calling for. People are leaving voicemails on extension 2 (for optical) but the front is seeing a missed call and they calling back, but the pt already left a VM on the optical phone, so then the optical is calling the pt back later. It's not clear enough what extension the call was meant for. And the call log shows all the calls,

    1 vote

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  12. Landlines

    A good feature to have is having the home number to be called to confirm appointment and any eyeware. A lot of the elderly don't have cell phones or only have a flip phone and for me to go through patients without a cell phone to call them is a waste of time. Thank you, Joanne Keller

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  13. Speed dial list for insurance companies/referring doctors

    I would love to have a speed dial list. I call the same insurance companies all day long so it would be nice to be able to just click the insurance company's name and have the phone dial out. It would also be very helpful to have it for our referring dentists since we're contacting the same offices often.

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  14. More automation on your weave app

    9/22/21 When a phone number calls us 1-we would like the option to add it onto the weave new patient list and 2-we would like the option to automatically block this number on your weave app if we would like to Reason: Takes too much time having to reenter phone numbers and to go on your website link to do this. This should be automated in your weave app

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  15. Toggle between Two extension lines

    I would like to be able to toggle between extension lines through the iphone app. See the general and also another line to be able to get messages and voicemails instead of going through the dialing 9000, ext.line, pw,.

    It would also be nice to be able to control everything from the iphone app instead of having to log into the portal online.

    Thank you

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  16. Get rid of phone not connected pop up

    We do not use your phone system, but everyday we get a pop up across the top saying Weave cannot connect to our phone. If you could make this stop it would be great.

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  17. Update the app to actually work in emergency closure situations, I want to be able to save and use my recorded message when away

    Hello! Currently on the phone, I first spoke to Christian for about 30 mins and he attempted to assist me with the template "FSA Dental" I need to have one word added to the the sentence Unfortunately, these contributions expire at the end of the year. What you might not know is that you can FSA dollars to cover any dental treatment that treats or prevents a dental disease. If you could please add the word "use" FSA dollars... Previously the template glitched and did not update the our PRACTICE NAME, it stated (Your office name here) There seems to…

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  18. Auto text from phone tree

    Voicemail phone tree: If you are calling to schedule.... press #.

    A voicemail states, it is a service we don't provide. If you would like a list of providers who do this via text, press #.
    A text goes out to the number called from that is preset.

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  19. better work flow with phones when you have 20+ phones

    Lines that are on hold ring back to all phones, creating a lot of noise. We would prefer that they only ring back to the phone that placed them on hold.
    When using the page to intercom to everyone we would prefer it not go to the 4 phones at reception. We would like the reception phones to page out but not have pages go to them.

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  20. Phone issues

    Having an office that has rotating weekdays and two clinics would benefit from a separation in the open and closed hours between voicemails and phone lines.

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