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  1. Notifications for apple watch

    Please make integration with watch with notifications of texts. Please allow for customization of notifications ie. texts but not phone calls or fax notifications on watch.

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  2. added call queue feature

    Call Queue:
    an increase in the amount of extensions you can have in a queue instead of just ten extensions maybe twenty for larger offices. even the ability to answer the phone even if your extension is not listed in the queue

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  3. More Efficient Call Tree

    The call tree system, as it stands, is completely inefficient. Requiring an admin to add a user to the call tree is just adding extra steps. Why not allow normal users to add themselves to a phone tree? In addition, make this feature usable from the desktop app rather than the admin portal.

    Companies with multiple locations would benefit greatly from this flexibility.

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  4. Phone calls dropping

    Our office has had a lot of dropped calls lately or times where the phone has been picked up, it keeps ringing, you press answer, and it puts them on hold. We have also had more instances where you answer, it connects, but neither party can hear anything. It seems to be getting worse.

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  5. recordings

    The call recordings are very hard to navigate. Can you add filtering by Type (Inbound/Outbound), Office User (Rep name), and Result (Missed / Answered) ?

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  6. Recent Calls filtering

    There should be options to filter the call list. For example, filter by answered only or placed only, name of person who placed or answered the call, greater than X minutes, calls between certain hours, etc. Right now the only filter is All or Missed Calls.

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  7. Recent Calls list

    In version 7.28.X, each call had 2 lines: 1) name (or phone #), 2) Answered by or Placed by. Since version 7.32, that has changed to 3 lines: 1) name (or phone #), 2) # called from, 3) # called to. Not only does the 3 lines take up too much space, but also the called to number is useless if your office only has one number. Now in order to see answered by/placed by you have to click on each call. The mobile app version still has the old 2 line per call. Why did you guys change the…

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  8. Intra-office call logs

    It would really be helpful to be able to access call logs between office extensions. Both call logs and call recordings.

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  9. Voicemail navigation from phone

    We would like the ability to maneuver through voicemails from the desk phone easier. Keys for skipping forward and skipping back would be very helpful to get to the message you want to listen to. Additionally, the ability to skip the new messages and go directly to the saved messages to find a specific one that had been saved. While some of this can be done on the desktop interface, voicemail groups don't show up on that interface, and there are some locations that use the phone, but don't access the desktop app.

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  10. Disable Call Recording Involving Numbers Listed in a "Do Not Record" List

    I know the Admin user role is able to listen to call recordings, but it would be nice to specify a "blacklist" of numbers that Weave should never record conversations from. For example, when the doctor gets a phone call from their spouse's number (555) 555-1234, have the ability to add (555) 555-1234 to the "Do Not Record" list, so all users with the Admin role are unable to listent to the doctor's private conversation, while still being able to listen to other phone conversations involving phone numbers that are not on the "Do Not Record" list.

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  11. Need for Alarm Company direct ring through regardless of time of day

    It would be good to be able to specifiy a particullar number that could ring through regardless of the rest of the phone settings. ie My alarm comapny called the office before our regular hour, one employee diceided to come in early, and set off the alarm, but since there was no phone call he did not know, and could not give the all clear code word, which can result in a false alarm, which we get fined for. Fortunately they were able to get a hold of me, and this time it was ok, but we should have the…

    1 vote

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  12. Enable more wired headsets

    I was told before I signed up that our headsets (Plantronics) would work with the Yealink phones, and now am told that I need to purchase expensive adapters to use them, even though there is a headset jack on the phone. Please make this fact clear to new signups, or enable more wired headset models.

    1 vote

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  13. For the hold music to pick up where it left off

    Adding the option for the hold message to pick up where it left off when clients are repeatedly put on hold. That way the client is constantly heading the first 20 seconds.

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  14. Phone number for multiple locations

    We have multiple locations and would like the same phone number used for both locations in regards to phone calls and text messages. We would like to be able to edit the number listed in the auto- appointment reminder emails and text since currently the same phone number can not be attached to both locations.

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    Thank you for submitting your feedback!  We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.  Again, thank you for taking the time to help us make our products better.  If you need help with any issues immediately, I would recommend reaching out to our support team at:  www.weavehelp.com.  Thank you, and we look forward to working with you in the future.  -Your Friends at Weave.

  15. Call patients straight from the Schedule

    When you click on the more information button for a patient (indicated as a white i in a blue circle at the top of the schedule), it gives you a quick window with a lot of information. It also presents phone numbers and email addresses as hyperlinks to a service called the Telephony Dialer. It would be so helpful if that link could sync with Weave and automatically pull up the patient or call the phone number.

    1 vote

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  16. Constant Technical Issues

    Is anyone else experiencing tons of technical issues with Weave? We've been extremely disappointed in the platform since we first signed up (in September 2021). Our calls drop, the speakerphone app doesn't work, we experience constant technical issues with the phone function on the mobile app, the app will freeze and then quit, among other things. We've been told there's a "bug" in the app, and that the software development team is working on it. That's great, but we've seen absolutely no improvement since we first spoke with customer support over two months ago. Small issues have popped up since…

    1 vote

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  17. Syncing incoming mobile calls with office hours

    Is there a way to set up incoming mobile calls as you set up Office hours or sync it with the office hours? That way, calls only come in on the mobile app during business hours ONLY

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  18. Call Pop Length

    I love the call pop feature but it does not stay up long enough. It disappears after answering the call. I would like to see it stay up during the call for at least 10 seconds, which will give my team time to run the account of phone number and pull up the client info for a better interaction with the client

    1 vote

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  19. Need to be able to delete call recordings!

    Admin should be able to delete individual (or all) call recordings from the portal. There could be a double security check to allow this. Thanks!

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  20. Time changes

    The phones should default to the time change in the area the phones are being used. We are in Pacific time. The phones are always looped in on Mountain time. They don't update to Pacific time.

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