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  1. Showing What Extensions that calls were for

    Hello 2 things:

    1 - when someone is calling in, and weave notifies us on the computer, or in the call log in the dashboard- it would be super helpful to know what extensions the pt was calling for. People are leaving voicemails on extension 2 (for optical) but the front is seeing a missed call and they calling back, but the pt already left a VM on the optical phone, so then the optical is calling the pt back later. It's not clear enough what extension the call was meant for. And the call log shows all the calls,

    1 vote

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  2. Landlines

    A good feature to have is having the home number to be called to confirm appointment and any eyeware. A lot of the elderly don't have cell phones or only have a flip phone and for me to go through patients without a cell phone to call them is a waste of time. Thank you, Joanne Keller

    1 vote

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  3. Speed dial list for insurance companies/referring doctors

    I would love to have a speed dial list. I call the same insurance companies all day long so it would be nice to be able to just click the insurance company's name and have the phone dial out. It would also be very helpful to have it for our referring dentists since we're contacting the same offices often.

    1 vote

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  4. More automation on your weave app

    9/22/21 When a phone number calls us 1-we would like the option to add it onto the weave new patient list and 2-we would like the option to automatically block this number on your weave app if we would like to Reason: Takes too much time having to reenter phone numbers and to go on your website link to do this. This should be automated in your weave app

    1 vote

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  5. Toggle between Two extension lines

    I would like to be able to toggle between extension lines through the iphone app. See the general and also another line to be able to get messages and voicemails instead of going through the dialing 9000, ext.line, pw,.

    It would also be nice to be able to control everything from the iphone app instead of having to log into the portal online.

    Thank you

    1 vote

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  6. Get rid of phone not connected pop up

    We do not use your phone system, but everyday we get a pop up across the top saying Weave cannot connect to our phone. If you could make this stop it would be great.

    1 vote

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  7. Update the app to actually work in emergency closure situations, I want to be able to save and use my recorded message when away

    Hello! Currently on the phone, I first spoke to Christian for about 30 mins and he attempted to assist me with the template "FSA Dental" I need to have one word added to the the sentence Unfortunately, these contributions expire at the end of the year. What you might not know is that you can FSA dollars to cover any dental treatment that treats or prevents a dental disease. If you could please add the word "use" FSA dollars... Previously the template glitched and did not update the our PRACTICE NAME, it stated (Your office name here) There seems to…

    1 vote

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  8. Auto text from phone tree

    Voicemail phone tree: If you are calling to schedule.... press #.

    A voicemail states, it is a service we don't provide. If you would like a list of providers who do this via text, press #.
    A text goes out to the number called from that is preset.

    1 vote

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  9. better work flow with phones when you have 20+ phones

    Lines that are on hold ring back to all phones, creating a lot of noise. We would prefer that they only ring back to the phone that placed them on hold.
    When using the page to intercom to everyone we would prefer it not go to the 4 phones at reception. We would like the reception phones to page out but not have pages go to them.

    1 vote

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  10. Phone issues

    Having an office that has rotating weekdays and two clinics would benefit from a separation in the open and closed hours between voicemails and phone lines.

    1 vote

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  11. Holiday/Vacation Hour Preset

    I work for an optometrist office & we currently have 6 locations in total. We would like the ability to set Holiday/Vacation hours ahead of time. We have ran into the issue where the owners will forget to set the voicemail the day of the holiday and we come back to the office the following business day with very upset patients who were unable to reach anyone.

    1 vote

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  12. After hour calls

    We are having issues when patients leave us a message after hours. The process is very tedious. We have to click on the text message, which takes us to the website. We then have to log in and then we get the "welcome to the weave portal" page. There isn't anywhere to find the message, even when clicking on messages. So then, we have to go back to the text and click the link again which will then take us to the voicemail. Then, to call the patient back, we have to get a pen and paper and write down…

    1 vote

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  13. ACCURATE MESSAGE/CALL HISTORY

    Outgoing call logs should store in the accurate file EVEN WHEN THE AREA CODE IS NOT USED. It's odd the system does not track patient calls in "history" unless the entire number is entered on the phone. That is just silly and completely an inaccurate way to be able to track calls with the WEAVE Application.

    1 vote

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  14. Call Waiting Ring Feature

    Our office would like the option for the call waiting notification to ring instead of beep.

    Currently we are missing calls because the only person that is notified of the incoming call is the person on the phone. Other staff members are not aware there is an incoming call unless they happen to glance at the phone and see the notification for an incoming call. Or our office has already missed the call, and now notice the flashing red light indicating a voicemail.

    Please provide this option with the next Weave update. We can receive many incoming calls within the…

    1 vote

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  15. Training

    When an office is training, it would be great to have an option to have two people listen in on a conversation. That way, the person in training can hear both ends of the conversation or when the new hire is starting to answer phones, the trainer is able to hear what the person on the other end is asking to be able to assist if necessary.

    1 vote

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  16. I need a rep to call me

    I need better service.
    1) There is known problem using the app to call out and NO ONE has alerted us. Horrible service. I had to pester customer service to get an answer.
    2) The chat is very frustrating and time consuming. I want voice interaction.
    3) I want my account rep to call me. CALL ME. No chats. No emails.

    At the end of the day, there are several disappointments with your service. I would like to discuss what I need from you.

    1 vote

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  17. call queuing

    Hello,
    We would love to have call queuing as an option so our receptionists can finish a call from start to finish before having to answer the next call. This would help with our front desk flow alot!
    thank you
    Dr. Lauren Rumpke

    1 vote

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  18. Weave APP

    My boss has problem with the Weave app for almost 2 months and I keep calling/ email/ online chat/ text message to Weave team but I've never get a reply for 2 MONTHS!! My boss is using the iPhone but he never received any phone calls even I've turn on the receiving incoming calls toggle and notification. I even checked on the office hours too to make sure everything work. My boss is still, not receiving any phone calls for now but we keep paying every month for a not working App and NO ONE response at all. The customer…

    1 vote

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  19. Paging to Some Phone, but Not Received to All

    We would like to set up paging to be initiated from 4 phones but then received to 9 other phones, but not "receive" the page to the same 4 phones. The 4 phones are located in our lobby and create an echo when this is done.

    1 vote

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  20. Weave Help Callback not working

    I called into support multiple times over the last 2 weeks. When I call in directly, I can press the button for a call back. But if I'm transferred to a special line, and then try to do the call-back, it won't accept an inputted number rather than "the number I called [transfered]" from.

    1 vote

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