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  1. Payment- Email Option

    We are currently able to send text messages to patients when their account has a balance, which we find very helpful. However, we would appreciate the ability to also send the message via email. This would give us more flexibility in collecting payments. Currently, we have been copying the link from the text message and emailing it to the patient, but having a simpler option would be more convenient.

    1 vote

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  2. Pre-populating Addresses in Payment

    If Weave is able to pull patient's names from our Eaglesoft system, I wish it would be able pre-populate the patient's addresses from our data base as well. Taking payments over the phone is a long process. Even when you type in their address, the City and Zip code do not get populated in.

    1 vote

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  3. text to pay

    There recently was a change in the text to pay feature which is causing problems with the reconciling at the end of the day. Can you kindly put it back to the history reflecting the payments for the day. Until recently both the portal and the desktop app would default to showing text to pay payments on the day they were paid not the day they were sent out. Now it defaults to the latter and that is what is causing the discrepancy in payments between the admin portal and the desktop app. How you had it set up was…

    1 vote

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  4. Notification through the app when a text pymt request is completed. That way we can make sure to post it to their account.

    Notification through the app when a text pymt request is completed. That way we can make sure to post it to their account.

    3 votes

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  5. Payment Message Template

    Changing the name and adding additional templates to the options for templates in the Request Payment area would be helpful especially since the same messages wouldn't be appropriate for patients with insurance as patients without.

    1 vote

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  6. Payment link in test message

    Could a text to pay button be added to the text messaging screen? Like the ones for forms, templates and images? Would be a faster and more efficient way instead of having to get out of the message and go into payments to create the text.

    1 vote

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  7. Online Bill Pay - Add Invoice# text box

    Hello. Our practice is starting to use Weave Payments and will be dropping our other service provider.

    We noticed that the Online Bill Pay does not have an option for patients to put the invoice number. Our old service provider has this.

    This greatly help us identify the invoice the patient is paying for. We hope that you add this soon. Thank you.

    1 vote

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  8. The "type" of credit card used should appear on an in-office payment receipt /success screen.

    I have to always ask the patient what type of card it is since Practice Works request the type. At least have the type of card show up when we look up the payment history.

    2 votes

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  9. Means to receive Batch Closure Notification email with totals per location

    Other Merchant Processors offer receiving Batch Closure Notification email with totals per location. Why doesn't company that is trading on stock market offering this necessary simple feature? Seems like everytime you turn around answer is create a feature request....

    1 vote

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  10. Auto Fill Address

    It would be very helpful and streamlined to have patient address auto fill with Visa payments.

    1 vote

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  11. need the ability to initiate a payment from the credit card terminal

    We need the ability to initiate a payment from the credit card terminal. This would increase portability of the terminal and so we wouldn’t be required to initiate a payment from a computer. Our previous terminal we were able to type in the payment amount and then swipe the card.

    2 votes

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  12. Emaill payment link

    It would be great if you had a link to a patients email to set up payment. You currently only have a text to pay.

    1 vote

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  13. app alerts do not last long enough

    The alerts that pop up for the weave app only lasts 2 milliseconds which is NOT ENOUGH TIME to read what the app is trying to tell you so it MIGHT AS WELL NOT BOTHER. Leave them up until dismissed! If it is on a payment it is probably important information.

    1 vote

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  14. Printing Receipts

    For Weave credit card terminal - either provide a terminal that prints receipts or have it set up to have the option to print receipts straight from terminal to printer... going to the weave portal or waiting for the email takes a long time to get the receipt. Which is inconvenient for my patients to wait around for their credit card receipt. :)

    1 vote

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  15. Payment Type for desktop app

    Would like to be able to see how the patients paid through the desktop app( Text to pay, Manual, Terminal). This would be a huge help in fast reconciling.

    1 vote

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  16. More ways to send payment link

    I think there should be a way to enter in a number to text to if it isn't on their account, or be able to choose other options from their account like an email.
    For example I have a patient who doesn't want his cell phone in the cell phone field because he doesn't like notifications so we put it in his work phone field. But when he called in a wanted the link texted I had to enter it in that field and then wait for it to refresh into weave and then remember to remove it after I…

    1 vote

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  17. Enter cash, checks, and other forms of payments

    Need to be able to document all forms of payments through Weave and not have to use a spreadsheet (recommended by support) to document cash, checks, or CareCredit payments.

    2 votes

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  18. Links not copyable anymore

    You eliminated the ability to copy links in text to pay and forms. This is a big deal. I know there is a work around with forms, but the text to pay is a problem. There are many times we need that outside of Weave and now can't access. The reason it was great for forms is sometimes patients want us to email links for each family member all at one time to the Head of the household. Now we can't.

    1 vote

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  19. payment solution

    can you integrate the stripe dashboard with the app and take advantage of the NFT feature on the new iphones/google phones so we can process payments manually or by tap?

    1 vote

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  20. ability to email payment links

    Some older patients don't have smart phones and would like get statements through email

    1 vote

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