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67 results found

  1. Patient Payment Widget

    Can Weave create a Payment Widget so we can put in our website and have patients make payment thru that widget?

    15 votes

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    6 comments  ·  Payments  ·  Admin →
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  2. Weave Payment Check Scanner

    Check Scanner that is compatible with the weave terminals

    3 votes

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    1 comment  ·  Payments  ·  Admin →
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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  3. Attach 2 statements on a Text to Pay Link

    Philipse Manor Dental, s00073175, would like to be able to attach more than one pdf or image through Text to Pay. They find it helpful for the patient to see the billing statement from the office AND the Explanation Of Benefits from the insurance company. So they can better understand what they are paying for.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  4. Payment Invoice tells weather swipe or keyed in payment

    It would be nice if we could tell if a payment was payed with a CP (Swiped Card) transaction or a CNP (keyed-in card number) transaction by looking at the invoice, and not by having to calculate the fee charged.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  5. Payments

    When a patient calls to pay their bill over the phone, is there a way to add a button or link we can click to take us to Payments? It's a lot of extra clicking to go from the screen that is there when the person calls to generating the Payments screen.

    6 votes

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    0 comments  ·  Payments  ·  Admin →
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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  6. Canadian credit card payments

    I have 2 specific items of feedback from our experience with using WEAVE at the Bonners Ferry Veterinary Clinic:
    1.. PLEASE work on integrating your payment process with AVIMARK to avoid us having to re-enter the WEAVE payment back in to AVIMARK in order to process their invoice as being PAID.

    1. Our business is only 30 miles south of the Canadian border so many of our clients are International. WEAVE payments will not allow us to process their credit and debit cards, and that is a HUGE problem for us. It is not good for our business if clients cannot…
    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  7. Saved CC

    Would love to have a notification on the patient demo that alerted us of saved CC.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  8. Invoice & Payment summary Refund filter

    Implement a new filter on the Weave Portal Invoice & Payment Summary to allow filtering by Date Invoice Refunded

    6 votes

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    3 comments  ·  Payments  ·  Admin →
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  9. refund options updated

    We need to be able to provide a refund to a patient with a different card - if the original card expired or was lost etc. For any amount - if possible - not just what was paid on that card.

    2 votes

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    1 comment  ·  Payments  ·  Admin →
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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  10. Text to pay expiration notice

    Text to pay invoices now expire after 30 days. Is it possible to have some sort of notification for us if it expires unpaid? That would be more useful than having an extra 30 or 60 days- if they haven't paid by 30 it's not likely they'll pay by 89!

    2 votes

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    0 comments  ·  Payments  ·  Admin →
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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  11. Auto Post for Credit Card Payments

    Good Morning,

    We are new to Weave and love most of the features. It would be really helpful and save some extra steps if the credit card payments would auto fill into the Eaglesoft account. Before moving to Weave, we used Best Card and they are really trying to get our business back, they currently have the auto fill feature for credit card payments. It would be great if you could add that feature also.

    6 votes

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    3 comments  ·  Payments  ·  Admin →
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  12. text to pay

    it would be very helpful if we can flag or monitor "text to pay payments". we often send the text out but not all of us have access to the admin portal to see if we have received the payment. sometimes pateitns pay the next day or the next week. we need to call these payments out so it can be posted in our practice management system and we can process orders if needed. in many instances we are waiting for payment to place an order. We have had a few time that patients send in a payment and it…

    1 vote

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    1 comment  ·  Payments  ·  Admin →
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  13. Add credit card type and last 4 digits to payment summary

    Credit Card Type and last 4 digits of the card are requested by our practice management software. Is it possible to add these numbers to the payment summary report in the admin portal - so I could print or export rather than printing every receipt?

    2 votes

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    1 comment  ·  Payments  ·  Admin →
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  14. Payment amount adjustment

    Would be nice to be able to adjust a credit card amount without having to refund it and then re-process.

    2 votes

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    0 comments  ·  Payments  ·  Admin →
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  15. Entire app and site Slowness Complaint

    Weave admin portal and app has been incredibly slow for weeks now. What changed? WHAT is going on? Logging in is slow. You repeatedly enter log in information. There is an unacceptable from the time a credit transaction happens to when it shows up in the admin portal or app filter. Our office has absolutely been thrilled with Weave up until this point. I am not sure what is going on and would appreciate follow up.

    Thank you,
    Tina Holtzman
    312-549-8691
    tina@drbloomplasticsurgery.com

    2 votes

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    0 comments  ·  Payments  ·  Admin →
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    Started  ·  Anonymous responded

    We have released an update that should resolve the issue of being constantly logged out of the weave software.

  16. update payout page

    Please try to make the payout page more user friendly with date transaction was done and when payout reached the bank not the intiated date - the lower half of the payout page is the only useful section - it would be great if it could be closer to the top.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  17. Voiding Credit card payment

    PLEASE PLEASE PLEASE - ADD a VOID option on the Weave app for credit cards. If we run a credit card for the wrong amount, we have to fix it by "refunding" it on the Weave portal. This messes up the report because it still adds the amount into the day's total. Having a VOID option would make it like it NEVER HAPPENED.

    3 votes

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    1 comment  ·  Payments  ·  Admin →
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  18. multiple recipients for payment notification emails

    Please update Weave so that multiple email recipients can be added to the Weave payment notification emails

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  19. Refunds from app

    It would be very helpful to be able to issue refunds through the weave app and in cases where they did not pay with a card initially or want it refunded to a different card.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  20. Tip

    It would be great to have a function where clients would be able to leave a tip for services.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
    How important is this to you?

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

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