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67 results found

  1. Field for payment details needed

    Sending weave invoices is great! But sometimes it is confusing who the payment is actually for. For example, we may send the invoice to the parent of a child. When the payment comes in, it can be confusing as to who the payment is actually for.

    It would be helpful if when making the payment, the patient could add in a text box either the name/dob or account # that the payment should be applied to. Or a notes field for them to add any further details that would help us match the payment accuratly

    2 votes

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    0 comments  ·  Payments  ·  Admin →
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  2. Payments

    Hello! I was chatting with Sadie on the chat and asking about some options on payments.

    She mentioned that there is no direct integration of the payments with Open Dental. It would be awesome if as soon as we took the payment, it would show up in the patient account on Open Dental. I was hoping to make a recommendation that that integration would be really helpful!

    Also, (and I am really new to this whole system so forgive my newness) it may also be really helpful if the system would for us to make the payment directly from the…

    3 votes

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    2 comments  ·  Payments  ·  Admin →
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  3. daily payment printed report

    At the end of the day if we could print a report on what payments were taken through weave so that we have a paper trail nightly. right now we always have to go to app and look. Thank you
    Julie

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  4. Payment Input

    Hello i thik there should be some type of way that you can input what a patent paid for when they check out

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  5. Payment User IDs

    When making a transaction, the employee User ID needs to be visible so I know which member of staff completed each transaction.

    2 votes

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  6. Credit card batch cycle

    Settling the credit card system at midnight each day would greatly improve your credit card processing customers ability to reconcile each days payments. We understand that payments are accepted through your system 24/7 but this solution wouldn't interfere with payments being made. Anything up to 11:59:59 would be on one days settlement and everything after 12:00:00 would be on the next. Most businesses reconcile their payments on a regular basis and the current system that allows for multiple days purchases to be on the same batch leads to a larger amount of time and effort needed to match transactions for…

    6 votes

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    3 comments  ·  Payments  ·  Admin →
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  7. Billing Ideas

    It would be really nice if when payments come in they would be different colors if they are paid in office or paid via text. Or even have two different areas for those payments to keep them separated more easily since they are different fees.

    Also, It would be nice to have a place to mark that it was posted on the actual app and not just in the Admin Portal. The Admin portal is nice for End of month, but it would be nice to have it on the app for a daily check for staff not just managers/owners.

    3 votes

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    1 comment  ·  Payments  ·  Admin →
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  8. Payment Deposits

    we would really like to receive payments in a batch payment either weekly or monthly payment. It is extremely difficult to balance our books doing individual payments.

    2 votes

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    1 comment  ·  Payments  ·  Admin →
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  9. Text notifications when a payment is received in text to pay

    Text notifications when payments get made/accepted from text to pay please! Otherwise you are having to ask clients to "text back after they've made payment" or just waiting and seeing by checking history every few seconds. Yes...I know that we get an email. But that is not available to everyone in the hospital or from each computer we use.

    2 votes

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    1 comment  ·  Payments  ·  Admin →
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  10. Ability to differentiate between pt vs insurance payments

    Insurance payments are made by virtual credit cards. it would be nice if inside the weave payments admin site if it could differentiate between a patient payment and an insurance payment. Maybe a button during the charge process that we could click for insurance so we don't accidentally refund the insurance company instead of the patient.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  11. Refund Payments show in Net Total

    When processing a Stripe credit card refund through Weave, it is very hard to keep the accounting aspect of it straight. When a report is opened in Invoices /payments I would expect to see the refund that was deducted on the Net total. Also, have it deducted from the Net total the day it was refunded, not the day the payment was originally taken.

    2 votes

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    0 comments  ·  Payments  ·  Admin →
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  12. email a statement with a text to pay link

    Be able to send a statement with a link to pay through email.

    1 vote

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    Planned  ·  2 comments  ·  Payments  ·  Admin →
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  13. Multiple Payment Notification Emails

    A helpful feature would include an additional space to add an email address for notification upon completion of payment.

    1 vote

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  14. After Hours VM Access from App

    I need to have access to our after hours voicemail box from the app as the link we receive from the text message sends you to safari and you cannot save your credentials so you are required to fully log in each time which is not great for emergency purposes

    1 vote

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  15. Weave payments

    1: online payments through our website
    2: Ability to refund a patient without having to charge their card first
    3. batch card machine payments at the end of day
    4. auto record card machine payments on website

    2 votes

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  16. CVC requirements

    Good morning, I have a question. Since we have logged onto Weave, we have had to use a CVC to enter in manual payments. Our statements get sent out by a clearing house & they do NOT have the feature to put CVC on our statements, so we have to call 3/4 of our patients who send in a cc payment just to get this code. It is a real inconvenience for us & some of our patients. The ones we can not reach well their payment sits here until we can get a hold of them. This feature has…

    1 vote

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  17. Recurring Payment Plan

    PAYMENTS - We would like to see a Recurring Payment Plan that automatically charges a set card an amount agreed upon with patient, and a printable contract for the patient to sign. Electronic Lockbox (our current Merchant) does this and the patients love it.

    37 votes

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    Planned  ·  16 comments  ·  Payments  ·  Admin →
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  18. Incorrect payment fix

    If a payment was collected on the wrong patient by mistake, there is no way to correct this.

    1 vote

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  19. CREDIT CARD TRANSACTIONS

    PLEASE MAKE THE "NON-SUFFICIENT" CREDIT CARD TRANSACTIONS STAND OUT FROM THE REST!!!

    If a transaction does NOT go thru for whatever reason - Please make them look different in some way - either change the color to red or have in HUGE letters that it FAILED....or .....??? Because it was the same color and "insufficient funds" was written so small, our receptionist missed it and we only caught the mishap AFTER the client left.

    ALSO, while we are discussing "cc transactions" - It would be nice if you can keep the refunds, cancellations, etc (any altering of transactions) reserved for…

    1 vote

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  20. Credit Card Posting

    I would like to be able to intergrate running payments directly into our patients ledgers, we had the software capabilities with our old merchant services TSYS and since switching to Weave we have to manually go in and post the payment to the patient ledger now.

    1 vote

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