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  1. Contact back up options/customize close of day

    Overall, Weave is a great system. Just have a couple of suggestions/requests:
    1-Although most do, not every patient has a mobile phone/text capability. We would like Weave to email/call those patients who are unable to receive text messages. I realize there is an email option, but it is all or nothing. We don't want to send texts AND emails to patients--we want to send texts OR emails to patients--if they have neither text or email, then an automated phone call (Yes, we have some wonderful patients with only a land line).
    2-We would like to customize the close of day…

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  2. text receipt

    Offer a text option for credit card receipts.

    1 vote

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  3. Change receipt font, size and bold

    Be able to change the font, size or bold for the receipts. Everything I print through my receipt printer is great, except receipts from Weave. Only the business name is clear to read.

    1 vote

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  4. Second prompt/refunds

    We had an overcharge yesterday because it was keyed in wrong. Could there be a second prompt after you click process payment? Maybe prompting are you sure you want to process with cost showing. I realize its an extra step but an extra click would take no time at all. Also when you go to refund an charge in the admin. portal the drop down menu gives you options of why we are refunding and I feel it would help to have one that says overcharge or operator error. Thank You

    1 vote

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  5. Pause phone recording when taking credit card numbers over the phone

    We have an issue with PCI compliance with credit cards if a patient calls in with their credit card number over the phone. This creates a security risk. I can think of a couple possible fixes for this. First, an option to pause the recording while taking the patient information. Second an option to just turn off the recording for a particular phone call. Third an option to press a button to introduce white noise into the recording while taking the information. The first two seem like they would be an easier option to implement. One possible other option would…

    5 votes

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    1 comment  ·  Payments  ·  Admin →
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  6. Payment Notification

    There should be a way to receive a notification when a patient completes a payment online in response to a weave text for payment. We sent text requests for payment occasionally, but we never know whether or not the patient has followed the link and paid unless we go to the weave admin portal and check. Some sort of notification or indication via email or directly in weave would be helpful in making sure that the patient's payment is promptly credited to their account.

    34 votes

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    17 comments  ·  Payments  ·  Admin →
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  7. Text to Pay - Auto Reminders

    wants an auto reminder for the text to pay feature

    10 votes

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    4 comments  ·  Payments  ·  Admin →
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