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  1. Text to pay expiration notice

    Text to pay invoices now expire after 30 days. Is it possible to have some sort of notification for us if it expires unpaid? That would be more useful than having an extra 30 or 60 days- if they haven't paid by 30 it's not likely they'll pay by 89!

    2 votes

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  2. refund options updated

    We need to be able to provide a refund to a patient with a different card - if the original card expired or was lost etc. For any amount - if possible - not just what was paid on that card.

    2 votes

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    1 comment  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  3. Payment amount adjustment

    Would be nice to be able to adjust a credit card amount without having to refund it and then re-process.

    2 votes

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  4. Entire app and site Slowness Complaint

    Weave admin portal and app has been incredibly slow for weeks now. What changed? WHAT is going on? Logging in is slow. You repeatedly enter log in information. There is an unacceptable from the time a credit transaction happens to when it shows up in the admin portal or app filter. Our office has absolutely been thrilled with Weave up until this point. I am not sure what is going on and would appreciate follow up.

    Thank you,
    Tina Holtzman
    312-549-8691
    tina@drbloomplasticsurgery.com

    2 votes

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    Started  ·  Anonymous responded

    We have released an update that should resolve the issue of being constantly logged out of the weave software.

  5. Field for payment details needed

    Sending weave invoices is great! But sometimes it is confusing who the payment is actually for. For example, we may send the invoice to the parent of a child. When the payment comes in, it can be confusing as to who the payment is actually for.

    It would be helpful if when making the payment, the patient could add in a text box either the name/dob or account # that the payment should be applied to. Or a notes field for them to add any further details that would help us match the payment accuratly

    2 votes

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  6. Add credit card type and last 4 digits to payment summary

    Credit Card Type and last 4 digits of the card are requested by our practice management software. Is it possible to add these numbers to the payment summary report in the admin portal - so I could print or export rather than printing every receipt?

    2 votes

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  7. Refund Payments show in Net Total

    When processing a Stripe credit card refund through Weave, it is very hard to keep the accounting aspect of it straight. When a report is opened in Invoices /payments I would expect to see the refund that was deducted on the Net total. Also, have it deducted from the Net total the day it was refunded, not the day the payment was originally taken.

    2 votes

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  8. Payment Deposits

    we would really like to receive payments in a batch payment either weekly or monthly payment. It is extremely difficult to balance our books doing individual payments.

    2 votes

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  9. Text notifications when a payment is received in text to pay

    Text notifications when payments get made/accepted from text to pay please! Otherwise you are having to ask clients to "text back after they've made payment" or just waiting and seeing by checking history every few seconds. Yes...I know that we get an email. But that is not available to everyone in the hospital or from each computer we use.

    2 votes

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  10. Weave payments

    1: online payments through our website
    2: Ability to refund a patient without having to charge their card first
    3. batch card machine payments at the end of day
    4. auto record card machine payments on website

    2 votes

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  11. PCI COMPLIANCE!

    PCI Compliance may be a reason we have to stop using weave.... Our company cannot be held liable for Weave not being able to block recording of credit cards. I see this issue has been posted before but is not being addressed. Most of your clients probably don't even realize this danger is in the wings....PLEASE ADDRESS THIS!!

    1 vote

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  12. BILLING/Statements

    Billing/statements: Having the ability to do monthly billing through Weave where the ledger of patients accounts link with the billing system through Weave. There would have to be an option to opt patients in and out of if they want to receive statements via online/email or text. So that we do not have to keep track of the patients that do not want that through a dictionary basically of each patient. With Dentrix currently, in the family file they have a drop down box to choose if they want email or mailed statement but that was through quick bill and…

    1 vote

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  13. Credit Card payments during hours of operation

    Hello,
    Regarding Credit Card Payments:
    When we receive credit card payments from our patients after hours it is difficult to reconcile our bookkeeping/accounting.
    Would it be possible to put a request into the software development team that when credit card payments are made after business hours, say 5 pm, that they will be credited to patients account next business day?
    I am sure other offices are having the same issue and would benefit from this change.
    Please note offices have different operation of hours and close at different time. If we can set our own time that would even better.

    1 vote

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  14. Payouts Summary and Filters

    Collins & Sampson Cosmetic and Family Dentistry, s00128522, asks that we add a summary to the top of Payouts like the one at the top of the Invoice & Payment Summary tab. The totals change based on the filter used. Right now, the Payouts Totals do not change if I filter to see all of June's payouts. This would be extremely helpful so book keepers can balance every month. Their old system did a monthly payout summary. Please advise. Thank you!

    1 vote

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  15. QR Codes on statements

    -first, it is really silly that i would have to create a new log in to leave feedback. That seems like more work.
    -Second, I would like to put a payment QR code on my statements that go out to patients. This would bring them directly to weave for payment. Is this possible?

    1 vote

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  16. We need a way to enter payments for customers who are new to our system and not yet syncing into the Weave app.

    Please provide a way to process a payment for someone not synced into the weave app! (ie: a new walk-in customer or insurance company paying with card info).

    1 vote

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  17. Weave Payment App

    Please put the patients names in alphabetical order or date order so when a patient calls we do not have to search for $100 on May 5, 2022 and go through all the patients that paid for that day.

    1 vote

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  18. Attach 2 statements on a Text to Pay Link

    Philipse Manor Dental, s00073175, would like to be able to attach more than one pdf or image through Text to Pay. They find it helpful for the patient to see the billing statement from the office AND the Explanation Of Benefits from the insurance company. So they can better understand what they are paying for.

    1 vote

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  19. Payment Invoice tells weather swipe or keyed in payment

    It would be nice if we could tell if a payment was payed with a CP (Swiped Card) transaction or a CNP (keyed-in card number) transaction by looking at the invoice, and not by having to calculate the fee charged.

    1 vote

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  20. Canadian credit card payments

    I have 2 specific items of feedback from our experience with using WEAVE at the Bonners Ferry Veterinary Clinic:
    1.. PLEASE work on integrating your payment process with AVIMARK to avoid us having to re-enter the WEAVE payment back in to AVIMARK in order to process their invoice as being PAID.

    1. Our business is only 30 miles south of the Canadian border so many of our clients are International. WEAVE payments will not allow us to process their credit and debit cards, and that is a HUGE problem for us. It is not good for our business if clients cannot…
    1 vote

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