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  1. Saved CC

    Would love to have a notification on the patient demo that alerted us of saved CC.

    1 vote

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  2. update payout page

    Please try to make the payout page more user friendly with date transaction was done and when payout reached the bank not the intiated date - the lower half of the payout page is the only useful section - it would be great if it could be closer to the top.

    1 vote

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  3. multiple recipients for payment notification emails

    Please update Weave so that multiple email recipients can be added to the Weave payment notification emails

    1 vote

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  4. Refunds from app

    It would be very helpful to be able to issue refunds through the weave app and in cases where they did not pay with a card initially or want it refunded to a different card.

    1 vote

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  5. Tip

    It would be great to have a function where clients would be able to leave a tip for services.

    1 vote

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  6. text to pay

    it would be very helpful if we can flag or monitor "text to pay payments". we often send the text out but not all of us have access to the admin portal to see if we have received the payment. sometimes pateitns pay the next day or the next week. we need to call these payments out so it can be posted in our practice management system and we can process orders if needed. in many instances we are waiting for payment to place an order. We have had a few time that patients send in a payment and it…

    1 vote

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  7. daily payment printed report

    At the end of the day if we could print a report on what payments were taken through weave so that we have a paper trail nightly. right now we always have to go to app and look. Thank you
    Julie

    1 vote

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  8. Payment Input

    Hello i thik there should be some type of way that you can input what a patent paid for when they check out

    1 vote

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  9. Ability to differentiate between pt vs insurance payments

    Insurance payments are made by virtual credit cards. it would be nice if inside the weave payments admin site if it could differentiate between a patient payment and an insurance payment. Maybe a button during the charge process that we could click for insurance so we don't accidentally refund the insurance company instead of the patient.

    1 vote

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  10. Payment User IDs

    When making a transaction, the employee User ID needs to be visible so I know which member of staff completed each transaction.

    1 vote

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  11. Multiple Payment Notification Emails

    A helpful feature would include an additional space to add an email address for notification upon completion of payment.

    1 vote

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  12. After Hours VM Access from App

    I need to have access to our after hours voicemail box from the app as the link we receive from the text message sends you to safari and you cannot save your credentials so you are required to fully log in each time which is not great for emergency purposes

    1 vote

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  13. CVC requirements

    Good morning, I have a question. Since we have logged onto Weave, we have had to use a CVC to enter in manual payments. Our statements get sent out by a clearing house & they do NOT have the feature to put CVC on our statements, so we have to call 3/4 of our patients who send in a cc payment just to get this code. It is a real inconvenience for us & some of our patients. The ones we can not reach well their payment sits here until we can get a hold of them. This feature has…

    1 vote

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  14. Incorrect payment fix

    If a payment was collected on the wrong patient by mistake, there is no way to correct this.

    1 vote

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  15. CREDIT CARD TRANSACTIONS

    PLEASE MAKE THE "NON-SUFFICIENT" CREDIT CARD TRANSACTIONS STAND OUT FROM THE REST!!!

    If a transaction does NOT go thru for whatever reason - Please make them look different in some way - either change the color to red or have in HUGE letters that it FAILED....or .....??? Because it was the same color and "insufficient funds" was written so small, our receptionist missed it and we only caught the mishap AFTER the client left.

    ALSO, while we are discussing "cc transactions" - It would be nice if you can keep the refunds, cancellations, etc (any altering of transactions) reserved for…

    1 vote

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  16. Credit Card Posting

    I would like to be able to intergrate running payments directly into our patients ledgers, we had the software capabilities with our old merchant services TSYS and since switching to Weave we have to manually go in and post the payment to the patient ledger now.

    1 vote

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  17. Contact back up options/customize close of day

    Overall, Weave is a great system. Just have a couple of suggestions/requests:
    1-Although most do, not every patient has a mobile phone/text capability. We would like Weave to email/call those patients who are unable to receive text messages. I realize there is an email option, but it is all or nothing. We don't want to send texts AND emails to patients--we want to send texts OR emails to patients--if they have neither text or email, then an automated phone call (Yes, we have some wonderful patients with only a land line).
    2-We would like to customize the close of day…

    1 vote

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  18. text receipt

    Offer a text option for credit card receipts.

    1 vote

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  19. Change receipt font, size and bold

    Be able to change the font, size or bold for the receipts. Everything I print through my receipt printer is great, except receipts from Weave. Only the business name is clear to read.

    1 vote

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  20. email a statement with a text to pay link

    Be able to send a statement with a link to pay through email.

    1 vote

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