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  1. text to pay

    it would be very helpful if we can flag or monitor "text to pay payments". we often send the text out but not all of us have access to the admin portal to see if we have received the payment. sometimes pateitns pay the next day or the next week. we need to call these payments out so it can be posted in our practice management system and we can process orders if needed. in many instances we are waiting for payment to place an order. We have had a few time that patients send in a payment and it…

    2 votes

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    1 comment  ·  Payments  ·  Admin →
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  2. Payment amount adjustment

    Would be nice to be able to adjust a credit card amount without having to refund it and then re-process.

    2 votes

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  3. Entire app and site Slowness Complaint

    Weave admin portal and app has been incredibly slow for weeks now. What changed? WHAT is going on? Logging in is slow. You repeatedly enter log in information. There is an unacceptable from the time a credit transaction happens to when it shows up in the admin portal or app filter. Our office has absolutely been thrilled with Weave up until this point. I am not sure what is going on and would appreciate follow up.

    Thank you,
    Tina Holtzman
    312-549-8691
    tina@drbloomplasticsurgery.com

    2 votes

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  4. Payment User IDs

    When making a transaction, the employee User ID needs to be visible so I know which member of staff completed each transaction.

    2 votes

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  5. Incorrect payment fix

    If a payment was collected on the wrong patient by mistake, there is no way to correct this.

    2 votes

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  6. Weave payments

    1: online payments through our website
    2: Ability to refund a patient without having to charge their card first
    3. batch card machine payments at the end of day
    4. auto record card machine payments on website

    2 votes

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  7. text receipt

    Offer a text option for credit card receipts.

    2 votes

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    1 comment  ·  Payments  ·  Admin →
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  8. payment plan custom time

    The number of payments for recurring payments should be customizable. Locking to 3 month increments is an interesting design choice. Also, i'd like an alert when payments are processed since it does not write back to my PMS so my team knows to apply the payment.

    1 vote

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  9. Text to pay link ability for new contacts not in the system

    It would be ideal to send a text to pay link to someone that is not yet in the system. The integration times can be long. We are left to keep searching the contact and send deposit link once we find that they are in the system/synced.

    1 vote

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  10. Search Payments

    It would be great if payments were "searchable". We've run into a few issues where a patient pays over the weekend or a holiday & we don't see their payments. It isn't linked to their account in Weave. We use MacPractice so that may be the root of the issue. We also have problems integrating the Auto-verify insurance & account balance features.

    1 vote

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  11. Inventory Management/Item Catalog

    It would be helpful if there were a system within payments that would allow us to keep a detailed catalog of our goods and services and the associated costs.

    For example, instead of keeping a separate catalog of the items we sell and then manually entering the associated charge into Weave payments, having a system in the Weave app that keeps that catalog so when we select a patient, we can select co-pay, deductible, peptides, etc. and the associated cost will automatically be applied.

    This would also be helpful when there are payment disputes or when patients want an itemized…

    1 vote

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  12. Refund

    For a refund option could you add patient overpymt?

    1 vote

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  13. Payments that need attention (help with reconciliation)

    If they get a payment that comes in after business hours are done for the day (e.g. 11PM tonight), they end up needing to go in the following day and retroactively balance these payments for the previous day, which has become tedious for them when it happens. They are wondering if there is a way to make it so that payments that come in after business hours are put into some sort of pending state to where they will only post on the following business day during business hours.

    1 vote

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  14. Add memo line to payment transaction screen

    I just started using Weave and would like to suggest an addition to the payment screen. We would LOVE to have a memo line where we can free type (ie: a description of the charge or the provider, etc.). This would greatly decrease the amount of time spent applying payments into our EMR system. We breakdown each payment, per provider, so some of the charge transaction would go to one provider and the other portion may go to another provider. Without this memo section, we have to look up every transaction to determine how to break it down. With the…

    1 vote

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  15. Ability to make notes on payments

    We really need the option to make notes on payments, something just viewable by office staff and not the patient. Or, we need a way to be able to label payments (fee, balance, deductible payment, other - with the option to type a custom label).

    1 vote

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  16. Payment Reminders - Sending reminders for more than 1 invoice

    Since we are able to send more than one invoice to a patient, we need to be able to send reminders for all of those invoices. For example, I have patients who have a copay and a balance. They have to pay the copay, but the amount toward their balance can be whatever they are able, so we allow partial payments. I send an invoices for each separately to the patient, but when I go to send a reminder, I am only able to send a reminder for the most recent invoice. I need to be able to send the…

    1 vote

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  17. Terminals that print receipts and take signatures.

    It is very important that offices have terminals that can print physical receipts and take signatures. They are paying for expensive transactions and would rather retain their privacy than share email addresses for a digital receipt that feels ephemeral.

    1 vote

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  18. Bulk text to pay requests

    It would be great if we could send requests to customers in Bulk.

    Or let them know their current balance with the office and give them a general portal to pay that.

    1 vote

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  19. Payments writeback to Dentrix instead of having to manually posting each transaction

    Currently you have to manually post each transaction to the Dentrix ledger, which adds to the possibility of user errors being made. It would be great if the payment would writeback into the Dentrix ledger since you are already selecting the patient through Weave anyway.

    1 vote

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  20. Notify offices of declined payments

    It would be great if the payments section notified offices when a payment declined. So far, this is only available for terminals, not text to pay.

    1 vote

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