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  1. Analytics too basic

    Analytics under weave is not as detailed as we would like it to be. We are a multi department office with several extensions. Analytics is too basic and not completely accurate in my opinion. It looks like we are missing calls, but they are going to new patient voicemail. Also we cannot check missed and abandoned calls in each department. It just shows it as a whole.

    3 votes

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  2. View Production Scheduled On Weave App

    I'd like to be able to see what we have scheduled in productions. That would include Daily, Weekly and monthly.

    1 vote

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  3. Mobile App Analytics

    Adding back the analytics to the mobile app. It would be incredibly helpful for managers who work from home to be able to see how many calls our office received, and how many of those calls were missed or answered.

    1 vote

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  4. Add Ability to Restrict Analytics to Certain Roles

    Please add the ability to restrict who can view Analytics in the Desktop App and on the Web portal. Right now, everyone can view analytics and we really only want managers to have access to those. It would be nice if they could be restricted by role, so Team Members can't see the Analytics option in the app or on the web, while Phones Managers can.

    1 vote

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  5. analytics on Weave apopintments

    Subject: Enhancement of Analytical Data and Pixel Creation for Weave Appointments

    Dear Weave Team,

    I hope this message finds you well. I am writing to you today as a loyal user of your platform with a suggestion that I believe could significantly improve the user experience and the efficiency of your service.

    One area where I see potential for improvement is in the provision of analytical data for Weave appointments. Currently, while the scheduling functionality is robust and reliable, I believe there is a missed opportunity in not providing users with deep insights and analytics about these appointments.

    Having access…

    1 vote

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  6. Identify "Unknown" Office User in Call Records CSV for users using the weave mobile app

    When you export a CSV of call records, the weave system is not identifying the "Office User" utilizing the mobile app, instead it is identifying them as "Unknown", so it is difficult to analyze our call volume by user. We are a fully remote team and using the app and softphone is the norm.

    1 vote

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  7. Hold Times Report

    Being able to generate a report that shows average hold times by the user would be a great tool to utilize when analyzing the service we give over the phone.

    3 votes

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  8. Web portal/ Analytics

    I would like the analytics breakdown that is on the desktop version to be the same on the portal and app. I am specifically looking to see each receptionist call volume on the Web Portal and or App.

    3 votes

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  9. Numbers aren't for everyone?

    I think it would be a great idea if all Weave users could not look at analytics part of phones. Sometime a team has a hard time with calls being answered by certain team members and not others. They do not take other things into consideration that managers/supervisors with admin rights do.

    1 vote

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  10. Pulling Report of Opt-Outs by date range

    Would love a feature that allows us to pull a report to show all patients who have opted out of text messages.
    Patient name, date they opted out, etc.

    I believe you can only see the current or past week of undelivered messages and those who have opted out. If we could see an all-time list, that would be helpful for our in-office systems.

    13 votes

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    Started  ·  4 comments  ·  Analytics  ·  Admin →
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  11. Search Calls By User

    We would love to be able to review/search through calls on the desktop app by user. Our office takes around 3k-4k calls per month, and it can be difficult to find the calls we're looking for. This would be especially useful on the "Calls" page as well as in Analytics. I realize that Analytics allows us to see call volume by phone extension, but if there was anyway to extend this sorting ability to the call list and maybe, just maybe, have it sorted by user, that would be awesome!

    1 vote

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  12. Print Phone Reports

    The Weave Desktop App will break phone calls down by which phone answered how many calls that day, and also how many calls a phone placed that day. It would be super helpful to have a way to be able to print or save this as a way to track productivity. It is also very helpful to see how many missed calls there were and what times that happened.

    1 vote

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  13. See reviews sent/reviews done

    A way to know who we have sent reviews too and then to know if a patient has left us a review. Makes it hard to verify who we have sent reviews too already.

    17 votes

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    4 comments  ·  Analytics  ·  Admin →
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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  14. Analytics for Managers Only

    Hi there,

    We are looking to have the access to the analytics only be for managers. What we are finding in our office is that our team members become fixated on those numbers and who is answering more calls than others. It is causing fights in the office and it would be best if only the managers could have access to the analytics. This would be extremely helpful for our office and I am sure other offices as well :)

    3 votes

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    2 comments  ·  Analytics  ·  Admin →
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  15. Mobile App include Office User Name Phone Records

    When a user answers or places a call through the mobile app, it would be great of their name showed up in the call records. As of now, it will show up as an "unknown" user which means we have to spend extra time to upkeep a separate call log to keep track of this.

    1 vote

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  16. Updated Analytics ideas (Phone tree)

    We would like to have an updated analytics report to identify what option the phone callers are pressing in the phone tree. Also, If playing a media file when that option is pressed in the phone tree, can be identified as an answered call and not a missed call.

    We are trying to identify our missed calls, and it is quiet difficult now with a phone tree when we can not identify where the call went to, and those robot calls that do not press any buttons, still show as a missed call. Are we potentially missing patients who need…

    7 votes

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  17. Hold times and calls dropped when placed on hold report

    We need to know the average length of hold times, the longest someone is placed on hold, and if a caller hangs up when placed on hold.

    The missed call report only gives us one part of the story. I need to know if my staff members are simply placing patients on hold to avoid a high missed call rate.

    2 votes

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  18. 1 vote

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  19. Export Phone Analytics

    Export CSV file & PDF of Phone Analytics for record keeping & productivity reports. Thank you!

    12 votes

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    3 comments  ·  Analytics  ·  Admin →
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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  20. Call Analytics Available to Administrative Users Only

    Call volume analytics are available to all users, not just for those with administration rights. That poses a problem between team members when they can see each other's productivity. Leaders need to be able to view and dig in so they can coach but it should not be available to every staff person.

    12 votes

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    1 comment  ·  Analytics  ·  Admin →
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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

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