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  1. Voicemail Transcription

    Please add voicemail transcription, due to our high volume of voicemails it is a. huge time saver and a musthave for us.

    29 votes

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    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  2. Ability to Purchase Phones Outright

    We would much rather purchase our phones outright from Weave instead of paying a monthly fee for each new phone.

    1 vote

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  3. Must have feature

    I went to a conference this weekend and was told by another similar company from yours of a feature that they have that is beneficial to our office. So basically they do everything that weave does but the difference is that they have a voicemail recording of the doctor and it calls all past due patients. For example, we would record our doctor voice and it would dial the patient's number, ring once and go straight to voicemail. The voicemail would be the doctors voice stating that he hasn't seen them and that they need call our office to get…

    1 vote

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  4. When people call and leave a voicemail or text

    When people call and leave a voicemail but also send a text message, could you have a little alert that shows how many voicemails there are and texts. And we can filter the voicemails to look for just that specific number just like the text. That way we don't have to scroll one by one through the voicemails.

    1 vote

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  5. Phone Display after hold and Options after connected

    1. Please allow the phone (Yealink) to display the original phone number/name of the person who called before they were put on hold. What displays now after call is put on hold is Park 6001 and is not helpful. 2. When calling out, please allow the display to continue to show the numbers pushed after the phone is connected. This allows us to see what selections were made while selecting from an automated system. Thank you!
    2 votes

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  6. Voicemail search

    We should be able to search for a number in the voicemails or have an icon that shows that the same number has called multiple times and make it easier to delete.

    1 vote

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  7. Urgent voicemail

    If the voicemail is urgent there needs to be a icon or something that indicates it's urgent.

    1 vote

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  8. Edit button for After hours recording

    I work in a dental office that has two doctors. When they are on call, they take call for one to two months at a time. Right now I have to remember to do voicemail override for the new doctor that is on call this month. This is really not convenient and easy to forget! We are not an office that would benefit from the phone tree as we do not want our patients to have to press buttons to get to a person or to realize they may now have the doctors personal cell #. My idea is that…

    1 vote

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  9. WorkGroup tab

    It would be fantastic to have WorkGroup tab in the Phone/Voicemail portion of Weave Desktop App so our workgroups can access the voicemails easier as well as see that there are voicemail(s) to address.

    1 vote

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  10. Ability to transfer calls to mobile

    Allow transfer from in office phone- out to a mobile phone. This is useful in a situation where a doctor is out of office but needs to take a patient call.

    1 vote

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  11. We need to see when a call recording has been deleted-- at least the phone data if not the actual recording. Also, who deleted the info.

    I need to be able to see that there was a phone call made or recieved, even if that call recording has been deleted. I also want to know that the recording has been deleted and I want to know by whom it was deleted. This is particularly important since I am currently dealing with the question of whether I may have accidentally deleted a phone call or if a staff member may have deleted a recording in a misguided attempt to hide an error. Since I have already heard the recording I am very much aware that it is…

    1 vote

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  12. Different Ringtones

    When one phone in the office is calling back to another one (like using the extensions) it would be nice to choose a separate ring for that so incoming calls don't sound the same as when one person is calling back to another.

    3 votes

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  13. Making Calls through Mobile App

    Bluffs Pet Clinic, s00087489. One of the doctors had several issues with placing calls through the mobile app. Pts would hear an echo or the call would drop randomly. Some improvement was made after troubleshooting with an advanced technician, but the echo remains. Wondering if more development can be done to improve the mobile app calling feature. Thank you.

    1 vote

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  14. Phone Volume

    It would be nice if we can keep volume preferences saved daily instead of resetting when the phone sync.

    1 vote

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  15. Support/Extension for Weave Unify Clients

    When calling Weave Support, Please add an Extension for Multi Location users. It would also be nice to for the same option in the support text chat.

    1 vote

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  16. pop up phone calls

    It would be nice if we are able to adjust where the pop up notifications is on the screen. Having it in the upper right hand corner is not ideal.

    4 votes

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  17. Toggle Phone Tree On/Off

    We would like to able to turn our Phone Tree on and off during the day, for when we have the personnel to answer live. We are getting a lot of hangups and are missing customers because they want to talk to a live human. Now we have to call/chat to weave to get it off, then call back to turn it on, which is a pain. Other alternative is to delete phone tree which is worse. Thanks

    1 vote

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  18. The need for a weekend time frame

    Our biggest need right now is for a setting on voicemail that can be automatically turned over to the weekend call services at a certain time. Like Friday at 5:00 p.m until 8:00 am. on Monday morning without having to go in an change the settings every Friday. Holidays could work the same way. Make it so you can change the dates and time for that duration instead of just closed.

    3 votes

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    Thank you for submitting your feedback!  We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.  Again, thank you for taking the time to help us make our products better.  If you need help with any issues immediately, I would recommend reaching out to our support team at:  www.weavehelp.com.  Thank you, and we look forward to working with you in the future.  -Your Friends at Weave.

  19. Transfer call from mobile app to main phone

    Transfer calls answered on mobile app back to Yealink phones in main office

    15 votes

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  20. Identify URLs and ports for Data Sync and phones

    I'd like to know what URLs and ports are needed for the phones and Data Sync software to communicate in order to apply firewall rules to restrict everything else, please. Also, do the phones need to be able to communicate with each other locally when making an interoffice call?

    1 vote

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