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  1. Voicemail Transcription

    Please add voicemail transcription, due to our high volume of voicemails it is a. huge time saver and a musthave for us.

    22 votes

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    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  2. Different Ringtones

    When one phone in the office is calling back to another one (like using the extensions) it would be nice to choose a separate ring for that so incoming calls don't sound the same as when one person is calling back to another.

    2 votes

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  3. Support/Extension for Weave Unify Clients

    When calling Weave Support, Please add an Extension for Multi Location users. It would also be nice to for the same option in the support text chat.

    1 vote

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  4. pop up phone calls

    It would be nice if we are able to adjust where the pop up notifications is on the screen. Having it in the upper right hand corner is not ideal.

    3 votes

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  5. Toggle Phone Tree On/Off

    We would like to able to turn our Phone Tree on and off during the day, for when we have the personnel to answer live. We are getting a lot of hangups and are missing customers because they want to talk to a live human. Now we have to call/chat to weave to get it off, then call back to turn it on, which is a pain. Other alternative is to delete phone tree which is worse. Thanks

    1 vote

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  6. The need for a weekend time frame

    Our biggest need right now is for a setting on voicemail that can be automatically turned over to the weekend call services at a certain time. Like Friday at 5:00 p.m until 8:00 am. on Monday morning without having to go in an change the settings every Friday. Holidays could work the same way. Make it so you can change the dates and time for that duration instead of just closed.

    3 votes

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    Thank you for submitting your feedback!  We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.  Again, thank you for taking the time to help us make our products better.  If you need help with any issues immediately, I would recommend reaching out to our support team at:  www.weavehelp.com.  Thank you, and we look forward to working with you in the future.  -Your Friends at Weave.

  7. Identify URLs and ports for Data Sync and phones

    I'd like to know what URLs and ports are needed for the phones and Data Sync software to communicate in order to apply firewall rules to restrict everything else, please. Also, do the phones need to be able to communicate with each other locally when making an interoffice call?

    1 vote

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  8. Weekend Phone Tree

    Please add a "Weekend" Phone Tree option, in addition to the "Evenings" Phone Tree.

    1 vote

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  9. Notifications for apple watch

    Please make integration with watch with notifications of texts. Please allow for customization of notifications ie. texts but not phone calls or fax notifications on watch.

    1 vote

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  10. added call queue feature

    Call Queue:
    an increase in the amount of extensions you can have in a queue instead of just ten extensions maybe twenty for larger offices. even the ability to answer the phone even if your extension is not listed in the queue

    1 vote

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  11. Transfer call from mobile app to main phone

    Transfer calls answered on mobile app back to Yealink phones in main office

    13 votes

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  12. back to phone tree from voicemail

    Give the option to get back to the phone tree if the patient ends up at a voicemail.

    2 votes

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  13. More Efficient Call Tree

    The call tree system, as it stands, is completely inefficient. Requiring an admin to add a user to the call tree is just adding extra steps. Why not allow normal users to add themselves to a phone tree? In addition, make this feature usable from the desktop app rather than the admin portal.

    Companies with multiple locations would benefit greatly from this flexibility.

    1 vote

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  14. Phone calls dropping

    Our office has had a lot of dropped calls lately or times where the phone has been picked up, it keeps ringing, you press answer, and it puts them on hold. We have also had more instances where you answer, it connects, but neither party can hear anything. It seems to be getting worse.

    1 vote

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  15. Phone recording update

    Since weave has update, I have not been able to fast forward through a phone call recording. This is very inconvenient when all I need is a small part of a conversation. Please fix this feature. Thank you

    3 votes

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    Thank you for submitting your feedback!  We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.  Again, thank you for taking the time to help us make our products better.  If you need help with any issues immediately, I would recommend reaching out to our support team at:  www.weavehelp.com.  Thank you, and we look forward to working with you in the future.  -Your Friends at Weave.

  16. recordings

    The call recordings are very hard to navigate. Can you add filtering by Type (Inbound/Outbound), Office User (Rep name), and Result (Missed / Answered) ?

    1 vote

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  17. Recent Calls filtering

    There should be options to filter the call list. For example, filter by answered only or placed only, name of person who placed or answered the call, greater than X minutes, calls between certain hours, etc. Right now the only filter is All or Missed Calls.

    1 vote

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  18. Recent Calls list

    In version 7.28.X, each call had 2 lines: 1) name (or phone #), 2) Answered by or Placed by. Since version 7.32, that has changed to 3 lines: 1) name (or phone #), 2) # called from, 3) # called to. Not only does the 3 lines take up too much space, but also the called to number is useless if your office only has one number. Now in order to see answered by/placed by you have to click on each call. The mobile app version still has the old 2 line per call. Why did you guys change the…

    1 vote

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  19. Intra-office call logs

    It would really be helpful to be able to access call logs between office extensions. Both call logs and call recordings.

    1 vote

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  20. Less Outages

    Hello,
    My name is Michael. I work at Best Friends Animal Hospital. I was hoping if there is any way to have better connections or a stronger program where it doesn't have an outage so often. I feel like this company has many issues with technical issues. Also if there is any way if when we process a refund from a transaction that a few days ago, if the refund can show on the day it was submitted in the portal so it doesn't mess up our book keeping. Thank You.

    3 votes

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

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