Desktop App
36 results found
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Date and Time sent printed onto Incoming Faxes
Allow us to see the date, time, incoming fax number, etc. on the incoming faxes we receive from other offices.
2 votes -
FAX - ALLOW FAX interface to populate directly from scanner
When we go to fax, it would be a great feature to also give the option to scan directly to the fax instead of having to scan a document, save it, then go locate it and attach it.
5 votes -
Having a scanner or fax that goes right to the app
When having to send a fax it is a pain to scan the documents into the computer then attach them to the fax... it would be amazing if there was a scanner or fax that went directly into the documents for the fax being sent!
11 votes -
Ability to transfer an incoming fax from a regular line to the fax line.
It would be very convenient if we were able to program our fax line phone number into an available phone extension so that when a fax tries to come to a regular phone line, we can transfer to the fax line.
1 vote -
Need ability to see who has opened/viewed faxes, and maybe comment box to keep track of status if needed
We need the ability to see who has opened/viewed faxes. It would also be helpful to allow notes to be made in the fax folder, or maybe a box to mark when requests are completed. This will make it easier to keep track of which fax is waiting on records to be faxed back, or if something else is going on that needs to be followed up on.
3 votes -
fax cover sheet
i want to customize a fax cover sheet but i want it to stay there so my staff can't change it. when faxing information, we need a liability HIPAA clause at the bottom or somewhere but i can't do that. i can only customize the cover sheet and then send it to someone and it'll be there next time but my staff can still make the mistake of changing the words or deleting it and then our faxes won't have that legal clause on them anymore. this should be an admin right or something. this is a priority
4 votes -
Sign digital faxes
An ability to annotate and sign digital faxes would be very helpful for all weave users especially those that handle prescriptions.
1 vote -
Failed fax notification
It would be helpful to have a notification pop up (or a red alert on the fax icon) if a fax fails so we can deal with it promptly. We send a lot of faxes and I don't want to have to check the Sent folder and scroll down each time to see if it sent.
4 votes -
Fax module upgrades
1.) After clicking the '+' button to generate a new fax form, once you click "Click to Add" it would be awesome if the focus/pointer was in the text search box so you could start typing immediately without having to first click into the box
2.) It would be amazingly helpful if we could annotate on the incoming faxes so we can prove to an auditor that we did in fact review the file. Currently we have to download the file, annotate and rescan the file before uploading to the patient's record and that defeats the purpose of electronic/paperless modalities
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2 votes -
Easily add contacts to fax directory
What department are you in?
SupportWhich Feature does this pertain to?
FaxWhat area of the Feature?
DirectoryWhat pain points/suggestions does the office have?
They are frustrated that they're not able to easily save/add the associated names of the fax numbers they use. They would like to be able to have a directory in which they can add fax-specific information for.
--wanting to add to directory from their Received/Sent lists instead of writing down the fax number/name and then go into the directory to add it to the contacts2 votes -
Fax Search
We need the ability to scroll through (or search by) all sent faxes for the memo notes or a subject line to be able to find a fax quickly. Our previous software we had a subject line and a reference line that we put the patient’s name in so we could find them.
3 votes -
Fax number management
What department are you in?
SupportWhich Feature does this pertain to?
FaxWhat area of the Feature?
Admin Portal DisplayWhat pain points/suggestions does the office have?
I think the office's sending fax number (and if possible, receiving fax number options) should be displayed in the Admin Portal and/or desktop client like the texting number.1 vote -
Fax auto retry
What department are you in?
SupportWhich Feature does this pertain to?
FaxWhat area of the Feature?
Faxes failing, desired auto retry featureWhat pain points/suggestions does the office have?
The office says they've gotten into the habit of checking the sent faxes after about 10 min because of the high rate of failure that they see. They'd like Weave to auto try for a certain duration of time (or certain number of attempts) before showing them it's failed.1 vote -
Inbound fax email notification
What department are you in?
Onboarding
Which Feature does this pertain to?
Fax
What area of the Feature?
Inbound fax
What pain points/suggestions does the office have?
Email notifications for inbound faxes would be helpful especially since many other eFax services provide email notifications for inbound faxes.1 vote -
Signature for Faxes
We get a lot of prescription refill requests via fax and it would be nice to be able to add the signature without having to print and then scan back into the computer.
1 vote -
Bulk Download and Archive Faxes
Our office we receive anywhere from 120 to 150 faxes a day. It is a pain to have to select each fax click download then archive and confirm. That is a minimum of 3 clicks per fax. For 120 faxes that's 360 clicks just downloading and archiving faxes. Can we add an option in the app under fax > 3 dots that allows us to Download & Archive all in one click? This would make our faxing management much faster and efficient.
1 vote -
Bulk Import Contacts to Fax Directory
I would like to see a bulk import option for importing contacts into the fax directory.
4 votes -
Fax groups
Please add fax "groups" so we can fax in bulk to select groups of people at once. This would save me so much time when I am sending out 200+ faxes for events we hold multiple times a year
3 votes -
Fax sorted by fax dialed, not incoming fax number
Since weave doesn't sort anything by department (yet another idea), we have 15 fax lines coming into one practice. Incoming faxes are listed by "incoming fax number". That doesn't help identify what department/fax number was receiving the fax. We get over 100 faxes per day. It would be nice to identify what department was supposed to receive it - either by listing the fax number, it was sent to, or allowing user to change the "name" of the fax number.
4 votes -
Fax cover sheet add logo
Office would like the ability to add customizable logo to cover sheet
2 votes
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