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56 results found

  1. View Production Scheduled On Weave App

    I'd like to be able to see what we have scheduled in productions. That would include Daily, Weekly and monthly.

    1 vote

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  2. Analytics too basic

    Analytics under weave is not as detailed as we would like it to be. We are a multi department office with several extensions. Analytics is too basic and not completely accurate in my opinion. It looks like we are missing calls, but they are going to new patient voicemail. Also we cannot check missed and abandoned calls in each department. It just shows it as a whole.

    3 votes

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  3. Mobile App Analytics

    Adding back the analytics to the mobile app. It would be incredibly helpful for managers who work from home to be able to see how many calls our office received, and how many of those calls were missed or answered.

    1 vote

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  4. Add Ability to Restrict Analytics to Certain Roles

    Please add the ability to restrict who can view Analytics in the Desktop App and on the Web portal. Right now, everyone can view analytics and we really only want managers to have access to those. It would be nice if they could be restricted by role, so Team Members can't see the Analytics option in the app or on the web, while Phones Managers can.

    1 vote

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  5. analytics on Weave apopintments

    Subject: Enhancement of Analytical Data and Pixel Creation for Weave Appointments

    Dear Weave Team,

    I hope this message finds you well. I am writing to you today as a loyal user of your platform with a suggestion that I believe could significantly improve the user experience and the efficiency of your service.

    One area where I see potential for improvement is in the provision of analytical data for Weave appointments. Currently, while the scheduling functionality is robust and reliable, I believe there is a missed opportunity in not providing users with deep insights and analytics about these appointments.

    Having access…

    1 vote

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  6. Identify "Unknown" Office User in Call Records CSV for users using the weave mobile app

    When you export a CSV of call records, the weave system is not identifying the "Office User" utilizing the mobile app, instead it is identifying them as "Unknown", so it is difficult to analyze our call volume by user. We are a fully remote team and using the app and softphone is the norm.

    1 vote

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  7. Numbers aren't for everyone?

    I think it would be a great idea if all Weave users could not look at analytics part of phones. Sometime a team has a hard time with calls being answered by certain team members and not others. They do not take other things into consideration that managers/supervisors with admin rights do.

    1 vote

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  8. Hold Times Report

    Being able to generate a report that shows average hold times by the user would be a great tool to utilize when analyzing the service we give over the phone.

    3 votes

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  9. Web portal/ Analytics

    I would like the analytics breakdown that is on the desktop version to be the same on the portal and app. I am specifically looking to see each receptionist call volume on the Web Portal and or App.

    3 votes

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  10. Search Calls By User

    We would love to be able to review/search through calls on the desktop app by user. Our office takes around 3k-4k calls per month, and it can be difficult to find the calls we're looking for. This would be especially useful on the "Calls" page as well as in Analytics. I realize that Analytics allows us to see call volume by phone extension, but if there was anyway to extend this sorting ability to the call list and maybe, just maybe, have it sorted by user, that would be awesome!

    1 vote

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  11. Print Phone Reports

    The Weave Desktop App will break phone calls down by which phone answered how many calls that day, and also how many calls a phone placed that day. It would be super helpful to have a way to be able to print or save this as a way to track productivity. It is also very helpful to see how many missed calls there were and what times that happened.

    1 vote

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  12. Mobile App include Office User Name Phone Records

    When a user answers or places a call through the mobile app, it would be great of their name showed up in the call records. As of now, it will show up as an "unknown" user which means we have to spend extra time to upkeep a separate call log to keep track of this.

    1 vote

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  13. 1 vote

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  14. Hold times and calls dropped when placed on hold report

    We need to know the average length of hold times, the longest someone is placed on hold, and if a caller hangs up when placed on hold.

    The missed call report only gives us one part of the story. I need to know if my staff members are simply placing patients on hold to avoid a high missed call rate.

    2 votes

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  15. Missed Call Analytics Days of the Week Report

    I am going through the call analytics and noticed that we are missing an extraordinary number of phone calls comparing each successive month this year. Each month since the beginning of the year, it appears that we are progressively missing more calls to a staggering point of about 60% missed calls to 40% answered in July. For comparison, it was the complete opposite in February with 60% answered to 40% missed. I am trying to determine when we are missing most of these calls through the reports, but it only gives me the time of day when we are missing…

    1 vote

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  16. Analytics for Managers Only

    Hi there,

    We are looking to have the access to the analytics only be for managers. What we are finding in our office is that our team members become fixated on those numbers and who is answering more calls than others. It is causing fights in the office and it would be best if only the managers could have access to the analytics. This would be extremely helpful for our office and I am sure other offices as well :)

    3 votes

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  17. Unread/un-listened to voicemail report

    Add functionality to generate an unread/un-listened to voicemail report for all phones in the Phone > Devices list in the Weave Portal & allow it to be automated to run at a set time daily.

    Anecdotally, our company has issues with certain employees not listing to/responding to voicemails in a timely manner and we'd like to be able to track that more efficiently than having to walk to each phone and counting how many unread/un-listened to voicemails there are.

    1 vote

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  18. log of when users login

    Office would like to be able to see who logged in and when on Weave. They would also like to be able to see their own log of this (sort by person/user).

    1 vote

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  19. Add Device Name to Call Records

    We would like the Device Name to be added to the Phone/Call Records including the export in the Admin Portal. Currently, you have the "Office User" name, but that is not always true if a device is used by Mutiple staff. We export call records to MS Access to create our own analytics reports until you provide reporting and export capabilities for your existing Analytics.

    1 vote

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  20. Add Analytics PDF report and Export Capabilities

    We need the ability to report analytics to leadership that do not use the desktop app and would rather have a report than scrolling through tiny charts. While your analytics are very useful in their content, the ability to report to others is critical to our daily operations.

    1 vote

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