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71 results found

  1. Appoinment request required times

    The feature to require patients to select a minimum number of appointment times is no longer active. So we have had multiple times when a patient has requested a specific time an it is no longer available. We then have to contact the patient to schedule a different day or time. Not having that feature is causing our staff to contact patients to schedule different days and/or times. It needs to be reinstated so we are not spending time on tasks that were taken care of in the past before it was updated.

    1 vote

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  2. We need to

    Have a time stamp on when Online schedule requests come into our desktop app. We sometimes have multiples or even for requests that are not available on the schedule and we have no way of troubleshooting.

    1 vote

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  3. appointment reminder

    Is there any way we can send a separate message to confirm patient appointment who have been pre-appointed n advance?

    1 vote

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  4. schedule

    It would be nice to remove notification badge in schedule option, if we take care of the text message through the "messages" option. Seems a little too much.

    1 vote

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  5. Online scheduling to match actual availability

    We utilize EMA by Modernizing Medicine currently and Klara for our online scheduling. The availability is synced up with EMA so our actual openings show online. If the appointment gets filled by our staff it removes the opening from Klara online when a person tries to schedule.

    1 vote

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  6. Online Scheduler mobile TERRIBLE

    Our scheduler on the mobile app has not been working for MONTHS. It’s been moved up to a tier 2 and still nothing. This is beyond ridiculous now. It won’t let us approve requests so we have to do all schedule requests manually. This is making things so difficult. WHO IS IN CHARGE OF CODING? Perhaps, there needs to be someone else doing the developing.

    1 vote

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  7. schedule

    It would be great to be able to do scheduling through Weave and have a schedule we could block of existing appointments. For those who aren't integrated - or even at least block off times since schedules change week to week for all providers. Every other Saturday, etc.

    1 vote

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  8. Online Scheduling continues to be Broken / Not As Advertised for Eaglesoft

    11 Months after signing on with Weave... one of the key features we bought into Weave for is still not functioning. Staff at Weave would rather not help anybody or put any effort into making sure clients are getting the features they paid for. Without reading the appointment availability in my practice, this feature is useless. It still cannot see the openings in my schedule using my "compatible" practice management system Eaglesoft and continues to give patients the ability to request any time they want without blocking out times that are already reserved by others.

    I have reported and complained…

    1 vote

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  9. Schedule on App

    When working on the schedule on the app, it would be best after clicking on a pt name, texting/calling them, and then going back to the schedule, to return to the same time on the schedule you are working on rather than it defaulting to the start of the day. Waste of time scrolling back to the time you need to work on.

    3 votes

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  10. Stop requiring the schedule request to be linked to a patient

    This has never happened up until today. Please go back to the old way of not needing to be linked to a patient in order to send a message to a patient confirming their appointment request. We get a lot of new patients this way and we do not add them into our system until after they are seen in the office. I have never had to add them until today.

    1 vote

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  11. Scheduling online currently does not work for iphones

    I do not like the new version of the online booking site. It is very hard to see on a phone and that is how a majority of the patients are booking. When I try to make a new appointment on my iphone i get an error when I click anywhere on the calendar. We have tested this with multiple iphones. We are losing patients everyday due to this. We would like to switch back to the old booking site as we were having no issues and prefer it overall. There should be an option to switch back to the…

    1 vote

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  12. Online Live Scheduling

    Sync with EHR to show only available appointment slots and allow patients to book their appointments without staff review.

    1 vote

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  13. Confirmed via Weave

    When patients confirm via weave, notate in appt "confirmed via weave"

    3 votes

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  14. scheduling

    Make it more clear that the client is filling out the Patient (Pet) information when scheduling. 9/10 of our online scheduling requests fill out their own information instead of pet's information where it says "patient".

    1 vote

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  15. scheduling

    Have an option for clinics to put a note that if they are a new client, to call rather than fill out online request. We require deposits and detailed information for new clients and end up having to call them anyways.

    1 vote

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  16. Appointment time quote

    Remove appointment time quote when booking appointment online. We don't need it to say "Appointment should take about 30 minutes" etc. Or change it so it doesn't specifically book that amount of time out on Officemate.

    1 vote

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  17. Mobil App--Add or Remove Appointments

    Mobil App--would like to be able to add or delete patient appointments

    1 vote

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  18. online scheduling Eaglesoft is useless

    As currently functioning, online scheduling is useless. It doesn't not sync with Eaglesoft to show available appts. Please do a temp fix that will show all appts are open so patients can at least have an option to schedule.

    2 votes

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  19. Appointment scheduler showing scheduler dates which are marked as Schedule Exception available on the online scheduling option.

    Appointment scheduler showing scheduler dates which are marked "Schedule Exception" meaning not available in our OfficeMate. But the Weave scheduler portal is showing those dates as available for patients to request.

    1 vote

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  20. Online Appointment request optional

    Have an optional button for the *Note in Custom Fields.

    1 vote

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