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  1. PCI COMPLIANCE!

    PCI Compliance may be a reason we have to stop using weave.... Our company cannot be held liable for Weave not being able to block recording of credit cards. I see this issue has been posted before but is not being addressed. Most of your clients probably don't even realize this danger is in the wings....PLEASE ADDRESS THIS!!

    1 vote

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  2. BILLING/Statements

    Billing/statements: Having the ability to do monthly billing through Weave where the ledger of patients accounts link with the billing system through Weave. There would have to be an option to opt patients in and out of if they want to receive statements via online/email or text. So that we do not have to keep track of the patients that do not want that through a dictionary basically of each patient. With Dentrix currently, in the family file they have a drop down box to choose if they want email or mailed statement but that was through quick bill and…

    1 vote

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  3. Credit Card payments during hours of operation

    Hello,
    Regarding Credit Card Payments:
    When we receive credit card payments from our patients after hours it is difficult to reconcile our bookkeeping/accounting.
    Would it be possible to put a request into the software development team that when credit card payments are made after business hours, say 5 pm, that they will be credited to patients account next business day?
    I am sure other offices are having the same issue and would benefit from this change.
    Please note offices have different operation of hours and close at different time. If we can set our own time that would even better.

    1 vote

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  4. Payouts Summary and Filters

    Collins & Sampson Cosmetic and Family Dentistry, s00128522, asks that we add a summary to the top of Payouts like the one at the top of the Invoice & Payment Summary tab. The totals change based on the filter used. Right now, the Payouts Totals do not change if I filter to see all of June's payouts. This would be extremely helpful so book keepers can balance every month. Their old system did a monthly payout summary. Please advise. Thank you!

    1 vote

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  5. QR Codes on statements

    -first, it is really silly that i would have to create a new log in to leave feedback. That seems like more work.
    -Second, I would like to put a payment QR code on my statements that go out to patients. This would bring them directly to weave for payment. Is this possible?

    1 vote

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  6. Update Patient Name on an Invoice

    ConfiDental Beverly Hills, s00091152, would like to be able to edit the patient a payment was processed under. For instance, if the correct card and email were used in a payment, but the wrong patient's name was selected, there is no way to correct the bookkeeping side of that. Office has to refund and start over or make note of it.

    3 votes

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  7. We need a way to enter payments for customers who are new to our system and not yet syncing into the Weave app.

    Please provide a way to process a payment for someone not synced into the weave app! (ie: a new walk-in customer or insurance company paying with card info).

    1 vote

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  8. Weave Payment App

    Please put the patients names in alphabetical order or date order so when a patient calls we do not have to search for $100 on May 5, 2022 and go through all the patients that paid for that day.

    1 vote

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  9. Attach 2 statements on a Text to Pay Link

    Philipse Manor Dental, s00073175, would like to be able to attach more than one pdf or image through Text to Pay. They find it helpful for the patient to see the billing statement from the office AND the Explanation Of Benefits from the insurance company. So they can better understand what they are paying for.

    1 vote

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  10. when text to pay payment made add card type to the notice

    when text to pay payment made add card type to the notice

    it would be much faster for our team (who all take payments) to be able to see on the desktop app what card type was used per text to pay payment received instead of the extra step of opening the admin portal and searching there. less chance for error when inputting payments into our database.

    2 votes

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  11. Payment Invoice tells weather swipe or keyed in payment

    It would be nice if we could tell if a payment was payed with a CP (Swiped Card) transaction or a CNP (keyed-in card number) transaction by looking at the invoice, and not by having to calculate the fee charged.

    1 vote

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  12. Canadian credit card payments

    I have 2 specific items of feedback from our experience with using WEAVE at the Bonners Ferry Veterinary Clinic:
    1.. PLEASE work on integrating your payment process with AVIMARK to avoid us having to re-enter the WEAVE payment back in to AVIMARK in order to process their invoice as being PAID.

    1. Our business is only 30 miles south of the Canadian border so many of our clients are International. WEAVE payments will not allow us to process their credit and debit cards, and that is a HUGE problem for us. It is not good for our business if clients cannot…
    1 vote

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  13. Saved CC

    Would love to have a notification on the patient demo that alerted us of saved CC.

    1 vote

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  14. Payments Integrate with Avimark

    On behalf of Bonners Ferry Veterinary Clinic, s00300004. We process a ton of credit card transactions a day. Having a Payments feature that integrates with Avimark is crucial so we can balance accounts and print detailed receipts. Can this please be put on the timeline?

    3 votes

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  15. custom batch time on Weave payments

    Being able to set a custom time for payment batching is crucial. We are not here after 6pm at night, so to have payments run after business hours means they aren't posted to our practice management system. Then, my bank deposit doesn't match my end of day report.

    2 votes

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  16. Do not like the new update with the app timing out

    With the new update, the app logs us out after so many hours. Once that happens we have a hard time connecting to the credit card terminal. It is very frustrating when you have a patient standing in front of you and you cannot process there card. Please fix this issue, I understand that it was done for security purposes but it is very frustrating for our office to not be able to take a payment after treatment has been completed.

    5 votes

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  17. Weave Payment Check Scanner

    Check Scanner that is compatible with the weave terminals

    3 votes

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    1 comment  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  18. Text to pay expiration notice

    Text to pay invoices now expire after 30 days. Is it possible to have some sort of notification for us if it expires unpaid? That would be more useful than having an extra 30 or 60 days- if they haven't paid by 30 it's not likely they'll pay by 89!

    2 votes

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  19. refund options updated

    We need to be able to provide a refund to a patient with a different card - if the original card expired or was lost etc. For any amount - if possible - not just what was paid on that card.

    2 votes

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    1 comment  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  20. update payout page

    Please try to make the payout page more user friendly with date transaction was done and when payout reached the bank not the intiated date - the lower half of the payout page is the only useful section - it would be great if it could be closer to the top.

    1 vote

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    0 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

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