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  1. Patients with the same phone number

    So if they have the same phone number in their weave account or even in their PMS they are going to all have the same phone number where messages and reminders, intake forms are being sent to. And all will be sent to the head of household in the account not the named person with the appointment. However, it is not consistently going to the head of the household, sometimes it goes to the named person that had the last appointment. This does not make sense and is not how it worked when we signed up. Anyone else affected by…

    2 votes

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    0 comments  ·  Forms  ·  Admin →
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  2. Updated Analytics ideas (Phone tree)

    We would like to have an updated analytics report to identify what option the phone callers are pressing in the phone tree. Also, If playing a media file when that option is pressed in the phone tree, can be identified as an answered call and not a missed call.

    We are trying to identify our missed calls, and it is quiet difficult now with a phone tree when we can not identify where the call went to, and those robot calls that do not press any buttons, still show as a missed call. Are we potentially missing patients who need…

    7 votes

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    0 comments  ·  Analytics  ·  Admin →
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  3. Fix over due patient list

    We used to be able to work the over due patient lists and after looking at a text thread or sending a text we could click "back" and it would go back to the list that we were working on. Now when we click "back" it takes us all the way back to the "actionable" text message list. Then we have to go home and back to the lists and the one we were working on. It seems very inefficient and I wish it would go back to the way it was.

    2 votes

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    1 comment  ·  Lists  ·  Admin →
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  4. Online forms

    When patients fill out the online forms and some of their personal information changed, weave should not update that in the system. If the patient makes a mistake on spelling, DOB, address or phone number can really make for a mess with insurance, getting InTouch with the patients or sending out statements. I would rather update it myself.

    1 vote

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  5. Online forms

    When weave sees a patient has not been in for 6 months to a year paper work should be automatic text to them. The previous system we used would do that for us and it save a ton of time when getting paper work out to the patients.

    1 vote

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  6. Canadian credit card payments

    I have 2 specific items of feedback from our experience with using WEAVE at the Bonners Ferry Veterinary Clinic:
    1.. PLEASE work on integrating your payment process with AVIMARK to avoid us having to re-enter the WEAVE payment back in to AVIMARK in order to process their invoice as being PAID.

    1. Our business is only 30 miles south of the Canadian border so many of our clients are International. WEAVE payments will not allow us to process their credit and debit cards, and that is a HUGE problem for us. It is not good for our business if clients cannot…
    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  7. Saved CC

    Would love to have a notification on the patient demo that alerted us of saved CC.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  8. Trap and log messaging errors

    Log messaging errors and allow admins (us) to see them. We have two patients whose recall messages did not go out when other patients did on the same day. Tech support said they have no way to debug this as there are no error logs and that sometimes messages are missed.

    2 votes

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  9. Patient Balances from CrystalPM

    Please Program WEAVE to pull Patient account balances from Crystal Practice Management. Thanks. DJ

    2 votes

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    1 comment  ·  Integrations  ·  Admin →
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  10. 2 day reminders

    To whom it may concern,

    We have a new text message reminder being sent out 2 business days prior to patients appointments. Everything works great until Thursday and Fridays text messages not out until the weekend. We would like to figure out a way that we can have them sent 2 business days prior to the appointment. We have a new policy in place that requires all patients to confirm 24 hours prior to the appointment or it is cancelled. We have talked to support a few times and they said that weave is not set up that way and…

    9 votes

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  11. Payments Integrate with Avimark

    On behalf of Bonners Ferry Veterinary Clinic, s00300004. We process a ton of credit card transactions a day. Having a Payments feature that integrates with Avimark is crucial so we can balance accounts and print detailed receipts. Can this please be put on the timeline?

    3 votes

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    0 comments  ·  Payments  ·  Admin →
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  12. Selectable fax number

    Select which fax number is used on the iPhone mobile app. (We have two in one office)

    2 votes

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    0 comments  ·  Fax  ·  Admin →
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  13. Weave App -> Filter Received Faxes Based Off of Recipient Number (When Office has multiple fax numbers on one account)

    Weave App -> Filter Received Faxes Based Off of Recipient Number (When Office has multiple fax numbers on one account)

    2 votes

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    1 comment  ·  Fax  ·  Admin →
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  14. Toggle Phone Tree On/Off

    We would like to able to turn our Phone Tree on and off during the day, for when we have the personnel to answer live. We are getting a lot of hangups and are missing customers because they want to talk to a live human. Now we have to call/chat to weave to get it off, then call back to turn it on, which is a pain. Other alternative is to delete phone tree which is worse. Thanks

    1 vote

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    0 comments  ·  Phones  ·  Admin →
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  15. Strategic Platform Integrations (Schedule, Accounting, etc.)

    Our physical therapy clinics use fullslate as our scheduler. It would be great to have that integrated into weave. It has an open API

    1 vote

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  16. custom batch time on Weave payments

    Being able to set a custom time for payment batching is crucial. We are not here after 6pm at night, so to have payments run after business hours means they aren't posted to our practice management system. Then, my bank deposit doesn't match my end of day report.

    2 votes

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    0 comments  ·  Payments  ·  Admin →
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  17. Take out inactive members from birthday wishes

    The happy birthday messages are sent to all patients, including inactive as the default setting. The default setting should not include inactive. We have had family members upset that they have received best wishes for their family members who are marked deceased in our EMR.

    9 votes

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  18. Detailed location

    We have multiple locations and require a detailed location not just a city name.

    1 vote

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  19. Identify user permissions for Data Sync service

    Please identify all permissions needed for the Data Sync service to function. Running as the Local System account is definitely an over-reach and a security risk as a result, since Data Sync allows remote control over entire servers containing sensitive patient data.

    A list of functions that Weave can remotely perform on a server using Data Sync would also be appreciated, please.

    1 vote

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    0 comments  ·  Data Sync  ·  Admin →
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  20. Identify URLs and ports for Data Sync and phones

    I'd like to know what URLs and ports are needed for the phones and Data Sync software to communicate in order to apply firewall rules to restrict everything else, please. Also, do the phones need to be able to communicate with each other locally when making an interoffice call?

    1 vote

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    0 comments  ·  Phones  ·  Admin →
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