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  1. auto messaging technical error with Eaglesoft

    Within Eaglesoft we have several patients who are linked together, whether they're husband and wife, parent and children or adult and elderly parent. Weave is supposed to be pulling the "cell phone" number for the text message reminders but there have been times where weave is showing they are texting the opposite person of who it was actually sent to.. for i.e.: text reminder was sent to wife's "cell phone" correctly for appointment reminder but weave shows the text was sent under the husband's name. Please have Weave only pull from the "cell phone" column for text messages automatically or…

    1 vote

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    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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  2. Email History

    Just like how you can see all the text messages being sent to a patient. We need one for emails too. We need to see the actual email being sent with the date stamp, time stamp, who sent it, and was it deliver or not.

    1 vote

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    Started  ·  0 comments  ·  Email  ·  Admin →
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  3. Enable Short Code

    WEAVE isn’t compatible with short code numbers, which are usually the verification codes. We have many vendors using our office number. With WEAVE not being short code compatible, we do not receive verification codes - this would help us tremendously

    1 vote

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    Started  ·  0 comments  ·  Phones  ·  Admin →
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  4. Have tags notify the assigned person desktop+mobile app

    When you assign a tag to a message, the person/people assigned to that tag should receive a notification (like a call pop or like a team chat does) that informs them that a message was tagged for them. Right now we each have to check daily to see if we were tagged in anything, which is very slow for patient communication.

    1 vote

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    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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  5. Add more filter options to the messaging system

    We should be able to view/sort by recent unread messages. This should have been a default feature, as I've never used a chat system that did not have this. There are a lot of messages that are being missed due to this not being already included.

    Customized filter options would be great too, similar to how you can add custom tags.

    4 votes

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    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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  6. Disable or Change "Schedule Appointment" Button for Recalls

    Please allow the ability to disable the "Schedule Appointment" button on recalls. Alternatively, allow the ability to direct the patient to our online scheduler (add a target URL). The problem is patients are clicking on this and now have to wait for a call from the office. This is extremely inefficient.

    2 votes

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    Started  ·  0 comments  ·  Email  ·  Admin →
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  7. Manage Direct Messaging Capability at User Level

    Manage Direct Messaging Capability at User Level - ability to turn on or off this function in User Management. Would like capability to turn it off if needed and the ability to audit text messaging between team members either thru the desktop app or via some reporting capability.

    1 vote

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    Started  ·  2 comments  ·  Text Messaging  ·  Admin →
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  8. Pre-tag and filter messages sent from Auto-message rules to be managed in all tab

    The all tab appears to be unmanageable in separating relevant conversations and auto-messages. Auto-messages sent should be tagged with Rule label and hidden until client responds.

    1 vote

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    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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  9. Appointment & Recall Reminder email customization

    The call to action button in reminder emails should be customizable.
    If not, then the email sent to offices confirming or requesting the appointment should be editable as a template for the office or when the customer responds.

    There are not enough details in the return email to the office to identify who is requesting the appointment, what kind of appointment, etc.

    ref. s00263340

    2 votes

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  10. Toggle for failed text messages

    Add the ability to turn on or off if an office would like "message failed to send" texts to appear in the Actionable tab. It is handy for us (and maybe others) to be able to address the red text messages. We may need to hand call the patient or follow up with them in some way. With the current change to move all red messages to "All" we lose those texts being easily seen and addresed.

    2 votes

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    Started  ·  1 comment  ·  Text Messaging  ·  Admin →
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  11. Expanding body of message

    Hi, I'd like to request the feature to add in a way to expand the body of the text message so that's easier to reread longer messages.

    3 votes

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    Started  ·  1 comment  ·  Text Messaging  ·  Admin →
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  12. give filter option of bithday years to send bulk texts to.

    Ex: We would like to send back to school text to patients born between 2003-2018.

    Right now the only filter option is a minimum age

    1 vote

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    Started  ·  0 comments  ·  Advanced Filters  ·  Admin →
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  13. Multiple Tags

    It would be helpful to allow multiple tags. For instance, sometimes we need to alert the technician and doctor on the case. Or the technicians and the front desk.

    2 votes

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    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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  14. Draft Text Messages

    We recommend enhancing the functionality of the draft text messages in Weave. Currently, drafts are saved only when you exit the message or log out. Our suggestion is to ensure that drafts are saved consistently, whether you exit the Weave app and re-enter or simply log out and log back in. This improvement will prevent any loss of drafts when you completely exit the app.

    1 vote

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    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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  15. Option for Patient Update Forms

    We considered a solution for our patients who dislike updating forms, which is unfortunately required by law. One idea we had was to provide an option for established patients to forward their most recent form submission and simply mark "nothing has changed" at the bottom of the form or edit the pre-filled information with the updated details, instead of starting from scratch every time.

    4 votes

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    0 comments  ·  Forms  ·  Admin →
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    Dr. McCardle and team, 


    Thanks for your valuable feedback. I'm glad to inform you that our upcoming Forms update will address this issue. Very soon, established patients will be able to easily verify pre-filled information, make changes if any, and submit the forms quickly. 


    We'll be running a closed, invite-only beta shortly. Please get in touch with our team if you're interested in trying out this solution before it's generally available. You may simply reply to this email to be included in this invite-only beta.

     

    Best,

    KJ


    GPM, Weave

  16. fax cover sheet

    i want to customize a fax cover sheet but i want it to stay there so my staff can't change it. when faxing information, we need a liability HIPAA clause at the bottom or somewhere but i can't do that. i can only customize the cover sheet and then send it to someone and it'll be there next time but my staff can still make the mistake of changing the words or deleting it and then our faxes won't have that legal clause on them anymore. this should be an admin right or something. this is a priority

    4 votes

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    Started  ·  2 comments  ·  Fax  ·  Admin →
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  17. spanish review

    Is there a way to create Review invitations in spanish? As of right now it looks like the invitations are only sent in English, even to our patients that have Spanish as their preferred language in Weave.

    2 votes

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    Started  ·  0 comments  ·  Reviews  ·  Admin →
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  18. draft text to be able to be sent from the phone app.. so that you can create them and then send when you are out of the office if necessary

    Sometimes I need to send a text to a Patient but it is either to early or to late or just not the right time, and so I like to have it created on my desktop and then have the ability to send it whenever I need to from my phone app

    1 vote

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    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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  19. Fax auto retry

    What department are you in?
    Support

    Which Feature does this pertain to?
    Fax

    What area of the Feature?
    Faxes failing, desired auto retry feature

    What pain points/suggestions does the office have?
    The office says they've gotten into the habit of checking the sent faxes after about 10 min because of the high rate of failure that they see. They'd like Weave to auto try for a certain duration of time (or certain number of attempts) before showing them it's failed.

    1 vote

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    Started  ·  0 comments  ·  Fax  ·  Admin →
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  20. Multi-location reminders

    What department are you in?
    Onboarding

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Auto reminders

    What pain points/suggestions does the office have?
    Office would like to have the ability to duplicate reminders across multiple locations. They have 4 locations that have fairly complicated reminders set up, and they would love to be able to just set them up under one location and then copy/paste them to their other locations.

    2 votes

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    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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