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55 results found

  1. Make CSV contacts editable/deletable

    Offices would love to be able to edit CSV contacts in weave instead of keeping a running record using a CSV file. This adds a ton of more work for the offices and it can cause errors in the long run as patients/clients get new phone numbers or change any other information. This has been a headache for many offices. If Weave is able to emulate or show that information, it should be able to make it editable. Comment from office, "Weave has been so modern and usable thus far, so it is crazy that it is missing something so…

    74 votes

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  2. Ability to add new patient from both message phone number or caller phone number.

    Ability to add contact number to patient list when a new phone number contacts us (from message or call list).

    24 votes

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    Under Review  ·  Drew Hemsley responded

    We have heard your feedback and are taking it seriously with this idea! We'll let you know if there is more information/updates in the future, but if you have questions in the meantime feel free to reach out to me at drew.hemsley@getweave.com.


    If you'd like to schedule some time with me to talk through this feature idea, please use this link for a 30 minute call. I would sincerely appreciate your time!


    Best,


    Drew Hemsley | Product Manager @ Weave

  3. Patients with same phone number

    We have patients with the same phone number (for example: a mother and her two children have the same phone number). When we message a patient, we only see one name and this can get confusing if patients in a family have different surnames. It would be nice to have all names connected to a phone number to show on the screen when we message or call patients.

    12 votes

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  4. Take out inactive members from birthday wishes

    The happy birthday messages are sent to all patients, including inactive as the default setting. The default setting should not include inactive. We have had family members upset that they have received best wishes for their family members who are marked deceased in our EMR.

    9 votes

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  5. Restore original search function

    The latest update to the search function of weave is not a useful addition. Working in an office I can say that I don't need a quick link to settings, I find it cumbersome to have to click "see more" and retype the patient I was trying to search. If there is a way to turn off this feature I would like to do so.

    6 votes

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  6. I would like a V card sent to the patient so they can save the business directly on their phone as a contact

    I would like a Vcard sent to the patient after they make an appointment - so they can save the business directly on their phone as a contact

    4 votes

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  7. Stop changing our system info when form is submitted

    HELP! We are sending out links to parents for children appointments and when the info comes back to us it is changing the parents info to the childs automatically. Example- we send Mrs. Susan Smith DOB 10/12/2000 a text to fill out a health update for Maria her child DOB 2/22/2021. When the form comes into our system it has changes Susan's name to Maria and her birthdate to Maria's. We have to send links to parents' phone numbers- is there a way around the form changing our system info??

    4 votes

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  8. Note field on Contacts

    Please add a note field when creating / editing a contact. Sometimes its nice to have notes about a patient before calling / texting them. Things like preferred name vs legal name, pronouns, etc.

    3 votes

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  9. Overdue Recall

    It would be great if there is a better way to be able to see who has not received a recall, especially when the patient does not have a cell phone, are overdue, or has opted out of text messages. If there was a PRINT option that we could manually go through the patients and send either a text recall (if available) or mail them a letter reminding them.

    3 votes

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  10. Adding Contacts through Text Message on Desktop App

    Adding/saving contacts on the computer and not just through the mobile app. Not sure why on the app I can save a contact through a text message but not on the computer.

    2 votes

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  11. More phone numbers

    We have a lot of contacts that have more than two phone numbers. We have spouse mobile numbers for example. Maybe just add a column in the CSV transfer for "other phone".

    2 votes

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  12. Physician contacts

    Our EHR maintains a list of physician office contact information as well as patient contact information. It would be incredibly helpful if Weave integration could sync the former in addition to the latter so that the most recent physician contacts can be pulled automatically rather than updated manually via CSV upload in the online portal.

    2 votes

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  13. COllect Balance

    I would like to be able to edit the message 'collect balance" from the overview.

    2 votes

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  14. Patient's Birthday

    Our office sees a lot of kids and would like to start doing something special for them if they come in on or near their birthday. It would be helpful if there was somehow a feature on weave to let us know. The easiest way I would think to do this is on the Schedule tab when it shows a list of patients scheduled for the day you can put a birthday cake symbol or balloon symbol - just something we can quick glance at to see if they have a birthday soon.

    2 votes

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  15. Additional fields for Patient Contacts

    Nate Skroski was extremely helpful in setting us up with Weave. I appreciate that Weave's support people are not located in another country. It is so beneficial with making sure we can understand one another. IDEA: Please add an option to include Work Phone when adding a new contact. Add an option to add Business Name.

    2 votes

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  16. Dentrix--> More info / Click to dail

    1) In Dentrix: Integrating a 'oneclick dial' to the "more info button"

    2) In Weave: Have the desktop version match the Phone app. Both in filtering and Appearance of schedule

    2 votes

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  17. Improvement recommendation

    We are a veterinary hospital. Birthday under client should be the pet's birthday or get rid of the line completely. The birthday is confusing it is always the current date for every client/pateint.

    2 votes

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  18. Export CSV or Excel file from weave client database

    Currently, we can import CSV from practice software and upload it to Weave. I would like to have option to export CSV file or Excel file from Weave (client database). Thank you.

    2 votes

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  19. CSV Upload: Support Pet Names, too

    We are a Vet practice and use both Clients (animal owner) and patients (the animal) with some clients with multiple patients. It would be nice to include the patients names when uploading the CSV file. Mike

    2 votes

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  20. contact group

    Please enable Weave to create patient lists by certain filters in the contact fields. For example, if there was a specific field in each contact called "List Tag, etc" we could label a certain group of patients by filter to send messages to without running a report every time from our EHR.

    1 vote

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