Desktop App
486 results found
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School Excuse Texts
It would be great to send an automatic or manual text to patients after they are dismissed that can be used as a school/work excuse for the patient's appointment. Ex: Patient Name was seen at Blank Office today for an appointment. Please excuse Name from school/work.
1 voteThis can be done easily by creating a manual message template!
https://www.weavehelp.com/hc/en-us/articles/360060857492
Matt Schultz
Weave Product Management
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Previous text message
Please allow previous text messages to be viewed as now, since the new update, we can no longer see previous texts unless we send a new one to the patient.
1 vote -
Text templates
Love the Text Templates! We use them to answer common ? and send out daily details to parents. It would be nice if the text templates were alphabetized by their title. There seems to be no rhyme or reason to how the filter in and waste time trying to locate the exact one we want to use.
1 vote -
Be able to text new caller
I would like to be able to text callers who call the office but they are not in the database.
1 voteThis is possible in the current version of the app - if this doesn't work for you, please contact our Support team so they can troubleshoot!
Best,
Matt Schultz
Weave Product Management
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1 vote
This is now available on the Weave desktop app! Enjoy!
Please reach out with any additional feedback on this topic.
Matt Schultz
Weave Product Management
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Recall erroneously going to deceased patients
Recall reminders are going out to my deceased patients that are inactive in my system. Please make recall reminders recognize that patients are inactive/deceased in out system.
1 voteHi there - we automatically suppress messages for anyone marked deceased. If you have an example of this not working correctly, please contact Weave Support! We need to allow for inactive patients to receive recalls though - many of our customers use recall to target inactive patients.
Best,
Matt Schultz
Weave Product Management
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Double Check Exiting the Application
It is too easy to close out of the Application on the Desktop. For a brief moment there was a pop-up that would ask you if you wanted to leave the app so that you were aware that you were closing out of it, that was a brilliant add-on, but it was taken away after a week. When working on a desktop with multiple open tabs and switching back and forth sometimes we [X] out of things we don't mean to because we are working fast. When [X] out of weave i no longer get my caller ID... I seriously…
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1 vote
This exists today - just add your contact info to the missed call text template.
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Hello, we would like to request for a feature that can text auto reminders where the patients can text Start to resubscribe, not just S
Or we send you a list of patients to request and follow up next month and every month
1 vote -
The notification bar after tagging for area
The Tag saying "Successfully tagged" pops up... over the back arrow.
It takes too long to go away and you can't continue to the next task until it does. it needs to be faster or shorter to give us option to go to the next tag message.I have Zero time to wait for something like that. It makes tagging less effective for it takes to long to move on, so no one wants to use function.
1 voteThis is improved and is now available to all customers in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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customize each Weave user's settings so some do not get patient notifications
Front desk get all messages from patients and staff chat messages.
Back office can customize so they will only get staff chat messages. Sometimes there's so many patient messages that the back office will miss the communication with the front office and doctor.1 voteThis is how it works currently.
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Fix the problem of faxes failing to send multiple times
I have spent time addressing this on Weave chat twice in the last two weeks. Case # 1426789 on 7/14/22 and Case #1439798 7/28/22. We are having trouble with some of our faxes failing to deliver with "Receiver call dropped " given as the reason for the failure. We spoke to the receiving end and they are not having issues. This is not happening 1 or 2 times; my Admin Asst estimates she tried 9-15 times. This was for a records request due on 7/15/22 for an audit by an insurance company. That kind of delay makes us look REALLY…
1 voteAt the time of this request, Fax had stability issues. These issues have been resolved. Anything further should be escalated through our Support team.
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Notifications For Failed Texts
Too many times have I been texting patients for various reasons, but then we'll get a call a week or so later from a patient saying "You never texted me". Turns out, the text failed and we didn't know it! Would be great to have a popup (like we have for failed faxes) to let us know that a text didn't go through! That way, we can at least investigate the reason why it didn't or call the patient/find a different phone number/etc.
1 voteThis is already available (albeit in a more subtle form than a message pop), so I'm going to close this down since there aren't any plans to turn this use case into a full push notification.
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ADD EDIT BUTTON TO FAXES
Please allow us to edit the FAX NUMBERS AND CONTACTS once entered - We have mistakes and there is no EDIT button or delete ***
1 voteThis was just released today! Please upgrade to v7.39
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Option in messages Inbox to not moved all tab after auto-reminder
Option in messages Inbox to not moved all tab after auto-reminder, so office doesn't miss messages from patient if it happens over weekend and auto-reminder sends before they see a patient's messages.
1 vote -
Change Message Names
Would be great if we could edit the names of the 5 message templates that we are allowed.
1 voteThis was released in June 2022!
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Scheduling send time for outbound text messages
It would be nice to be able to schedule text messages to be sent at a specific time for appointment reminders. Our veterinary clinic is closed on Sundays but very busy on Mondays. We've traditionally sent text messages the day before appointments (we also send emails 3 days prior) but now will have to send them earlier than normal. I don't believe this will have a major impact on appointment compliance but it would be nice to have the feature. Thanks!
1 voteThis already exists!
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The Latest Update Ruined our Workflow
The latest update no longer allows us to see all patients linked to the account when we receive a text message. This function was useful because it allowed us to also see if they had a balance due, needed an appointment scheduled, or if they already had an upcoming appointment whiteout having to back out of the messages. I'm not sure why this change was made or how linking us to "custom contact" instead is useful but we would appreciate it if it could be changed back as this was a function we used constantly. Thank you.
1 voteHi Michelle! This was a bug that was fixed earlier this week. Sorry about that! If you update to version 7.35.18 then this should be back to what you're used to seeing.
Best,
Matt Schultz
Messages Product Manager
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Un-captured Invoices Displaying as Paid
On behalf of Windauer Family Dentistry:
Can you please fix the bug of un-captured invoices displaying as paid in the Weave Portal? It is a pain in the butt to have to find out when we are balancing that a patient never actually paid. We can't trust whether a transaction captured or not. It makes refunding a mess.1 voteWe have released a series of updates that has resolved this issue - please let us know if you continue to see any problems with uncaptured invoices showing as paid. Thank you!
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Fax and Actionable List Improvement
Regarding the fax and weave actionable list, either have it listed from oldest to newest or so that you are not bumped back to the beginning of the list everytime you finishing viewing something if the order stays newest to oldest.
1 voteBoth lists default to newest to oldest.
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