Desktop App
486 results found
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Patients that are seen as two appointments only need one reminder
Hello again,
We have patients that have both a cleaning and restorative. When I want to remind people of their appointment the following day and I tag only unconfirmed but I can't remove anyone who has double appointment so they get multiple texts. Please take a look into this.
Thank you
1 vote -
Update Weave Reminder Email "From" Field
It's very odd that the reminder texts are from our office's number, but reminder emails are from Weave. While I understand it's not possible to update the "From" email (which is a Weave no-reply email), I imagine it is a very easy and simple fix to just change the "From" name from Weave to our office's name so clients don't get confused and think it's spam. Thanks!
1 vote -
Tag specific people on text messages that come in.
We have a few people in this office, like most do. It would be nice if there was a way to tag someone or send someone a notification that they have a message specific to them. This way they don't have to go through all the messages again to see if any are for them.
1 vote -
Grouping certain patients
We have a massage therapist who works part time at our clinic and he has a handful of clients he has to keep up with compared to the many that we do as a clinic as a whole. He asked if there was any way he could somehow group his clients in Weave so that he doesn't have to search through all the texts for the entire clinic.
1 voteTags solves for this.
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specialized appointment reminders
The advanced filters on appointment reminders leave much to be desired. I would really like to be able to send a reminder to all appointment on my scheduled that are for SEDATION for example. Regardless of what else they are scheduled for I need everyone with that code to be included in the reminder or to be able to exclude that same way. As it stands I have been told by several techs that this is not possible. ALSO not being able to change the titles of the text templates ( and only having 5 available) is very frustrating. I…
1 voteThis should be able to be done already by using filters - likely by using Sedation in the Appointment Type filter. If not, please reply to this message so we can discuss further!
Matt Schultz
Weave Product Management
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Add Another Practice Management Integration
Great that you integrate with AVImark, but please add integration with Covetrus's cloud-based system, eVetPractice as well. Thank you!
1 vote -
click several text messages to archive at the same time
Can we change the size of the weave app on the computer , unable to see the whole description after 7-12-2021 update. It is hard to navigate the little app.
Need to move the arrows to go left or right or up and down1 vote -
Text messages sent to land lines
Text messages are being sent out to land line numbers. We have these numbers in the home phone number of our Crystal Practice management system. Would you check into sending text messages to cell phone numbers only? Also, patients who have missed appointments are getting survey links for them to rate their visit, that they did not even show up for. Would you check into fixing this, also? Thank you!
1 vote -
Messaging error
The new Weave text messaging does not allow you to make a message unread and then hit the back arrow. Once selected, it reopens the message before taking you back to the home page
1 vote -
Communication and Online Scheduling
Our office recently purchased the Web Assistant program in hopes of helping our scheduling load. Initially, we were told that our practice management software, Officemate, would be fully integrated with Weave. However, we were not told until after we signed up with Web Assistant that Officemate could not integrate with the online scheduling system. This miscommunication created a big scheduling hurdle for our office. A great feature to include for offices that cannot integrate their PMS would be to allow customization of schedule availability for different practitioners. Since our doctors have different schedules, it is important to distinguish that and…
1 vote -
Poor response time
I need a response to a payment problem from a payment member who can help me. Is there any other way to contact a manager in payment than with email?
1 vote -
Business Admin
The "actionable" messages showing up as unread is very confusing. As I look at my messages it shows I have 62 that needs to be addressed when in fact thats not true at all, after thew last update its showing under the actionable tab and thats not the case.
1 vote -
Notification on messages
The messages module doesn't take away the notification number after reading the message. It makes it look like there's still messages that need to be handled, when really it can be something as simple as a text message that says "Thank you" We are not going to respond to that message any further and it does not need to keep a notification. These used to automatically go away once the message was read. Now they do not.
1 vote -
Easy provider reschedule notice
Hello, I would like to suggest : If a provider is out of the office due to illness, that I can send one text out to just her patients at the same time. It is more convenient than sending individual texts. We were able to do that with Lighthouse. Thank you for your consideration. Candy
1 voteThis is available in the Schedule feature of Weave - you can easily send a mass text to everyone on the schedule for a given day. There is a filter for practitioner (as well as other filters).
Thanks,
Matt Schultz
Weave Product Management
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text msg notices
It would be nice if there was a way to mark a text msg as handled for when we have multiple people working. If a patient texts in with a question/issue and one person calls them back and handles it, that text just looks like it hasn't been answered so if there was a way to mark that it was completed would be nice.
1 vote -
Payments portal display
Hello,
I was recently updated to a Beta version of payments were displayed through the portal that I would like to go back to. It looks like whatever "bug" was in the payments system last week reset us to the older version. The version I preferred had the option to toggle between your daily/weekly/monthly collections and defaulted to the Daily collections.
Thank You!
1 vote -
*Provider Name* as an automated field in reminders
Please add an "Auto fill" template to the auto reminders that fills in the provider name.
We would like our reminders to read:
"Hello Client name, As a reminder your appointment with Provider name is on ....."the only way to achieve this right now is to make a unique reminder profile for each provider, at each of the reminder intervals we use (4 per provider currently).
1 voteThis exists today
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Save the Date Reminders send too early in AM
Our save the date reminders sent this AM at 6:30 for patients we scheduled yesterday. We think this is too early for our patients to receive the reminders in the AM. It would be helpful if the Save the Date sent within the hour after scheduling or if we could schedule them ourselves to send the next morning at a more acceptable time like 9am.
1 vote -
automatic notification dismiss
It would be helpful for the notifications to automatically dismiss when someone in our office replies to the notification.
1 vote -
credit card bugs
Please get to the bottom of the credit card bugs. It is a nuisance. Transactions saying it didn't go through when it did & causing unnecessary trouble for me.
1 voteA series of fixes have been rolled out over the past several months that have resolved this particular issue. Please let us know if you see any further instances - thank you for your patience!
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