Desktop App
462 results found
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Automated Texts/Emails to Patients that No-Show
In a busy (or short-staffed) practice, it is difficult to stay on top of patients that no-show their appointments and it would be nice to have a way to set up an automated text/email to any patients that no-show requesting that they contact the office to reschedule. This seems fairly straight-forward to set up within the auto-reminders feature. Thank you! - Dr. Bates
62 votes -
Voicemail Transcription
Please add voicemail transcription, due to our high volume of voicemails it is a. huge time saver and a musthave for us.
62 votesVoicemail transcription is now available in the desktop client and soon to be in the mobile experience.
Thanks for your votes we heard you.
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Internal chat
Chat between users internally (i.e. so we can say so and so is on hold for you? are you available)
61 votesWill be released in the coming days and weeks.
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Text message Assignment
Assigning text messages to specific employees for them to be able to check who they were talking to.
PLEASE!!!
58 votesTags was released in 2021 and allows users to assign users to a tag and to tag message threads.
Matt Schultz
Weave Product Management
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Only send reviews after certain exam types
It would be very helpful if the auto review prompts could be set to only go out after certain exam types. We have turned Reviews off and are considering discontinuing it because it doesn't work for patients coming in for weekly therapy appointment or contact lens follow ups to be getting review requests after these appointments. Patients are getting annoyed when they get these review request texts every week after their appointments.
58 votesWe moved several Reviews settings to Auto-Messaging (Portal > Messages > Auto-Messaging) and with this change there are several options available to you now!
- Flexible send time - send hours or days after the appointment start time at the interval of your choosing
- Filter review requests based on appointment type, appointment status, practitioner, and more
- Send a review request via email
- Add customization to your templates like First Name and Practice Name
Best,
Matt Schultz
Weave Product Management
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Auto reply confirmation response
I would love it if there were an "auto reply" function so that when patients actually confirm appts via text that they are told they confirmation has gone through. We have several patients that call after confirming because they worry that their confirmation wasn't received.
57 votesThis is now live for all customers! Just go to Portal > Messages > Auto-Messaging and click the blue New Auto-Message button in the upper right.
Big thanks to those of you who participated in the beta for this feature!
Best,
Matt Schultz
Weave Product Management
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Fax cover sheet - missing HIPAA notice
Yikes - just realized the Fax Cover Sheet does not contain the federally-mandated HIPAA privacy language that all offices are required to have on any faxed document transmitting protected health information (PHI). This is a major liability and oversight on your part.
https://concord.net/hipaa-compliant-fax-cover-sheet/
Whether you’re new to the world of HIPAA fax regulations, or you’ve just never thought about this question, remembering to always include a cover sheet is easier if you’re aware of how important this step is. Simply put, there are three primary reasons why a cover sheet is important for HIPAA compliant faxing:
…Protecting the fax document50 votesWe recently released functionality that saves the last fax memo entered by a user on a given instance of Weave. This way, you can add your own HIPAA disclaimer (or other memo) and have it persist for the next fax you send. We plan to improve this further in the future, so please share your ideas on how we can help streamline your workflow!
Best,
Matt Schultz
Weave Product Management
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One text/email for family appointments
Lighthouse 360 allows the mother or father on appointments to receive only 1 text message reminding them of their children's/parent's appointments starting at what x time. So if there are 3 kids scheduled with a hygienist back to back every 30 minutes, the appointment reminder would say "Hello Sara, this is x dental office confirming Holly, Madison, and Chris's dental appointments starting at 9:00 am on September 9th, 2016. See you then."
Our patients loved this feature with Lighthouse, but we love our Weave phones and texting. It would be nice to have this feature with your system however.
49 votesWe are currently beta testing Family Reminders.
If multiple patients using the same phone number are attending on the same day they will get one reminder with all of the patients’ names and the time of the earliest appointment (additionally, there is an option to list all appointment times).
When patients send a confirm response to one of these text messages all patient appointments in the message will be confirmed.
If you would like to take part in this beta please respond to this email. Otherwise you can look forward to it in a future Weave update.
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Recognition of mobile numbers in any category
I've been manually transferring all numbers to the mobile section because when creating a new patient file it defaults to the home number space. If Weave could recognize a mobile in any space that would make this transition much much more smooth! -Thanks Sam
48 votesEarlier this year, we added the ability to send a manual text to any number listed for the patient. Last month, we added the ability to send an automated message to all numbers listed for the patient. With these two additions, it's much less important where the phone number is entered (home, mobile, other).
Best,
Matt Schultz
Weave Product Management
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Block Number SMS
We have been receiving a spam text from an odd number every day at the same time for awhile, and we would like to suggest giving us the ability to block a number. Or if it would be possible for your system to filter out spam, that would be wonderful
43 votesThis is now available for all users in the Weave desktop app! This will be available on the mobile app very soon.
Matt Schultz
Weave Product Management
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Adding appointments to phone calendars/save the date
Would it be possible for Weave to add appointments for patients to their own phone calendars-- maybe right after they confirm through Weave? Thanks!
Brandon
43 votesDear Weave Customer,
We are happy to announce we are beta testing our Save the Date feature and would like to give you early access.
At the moment our Save the Date feature is only available to offices using practice management softwares listed here:
https://www.weavehelp.com/save-the-date-compatibility?rq=save%20the%20date
If you are interested in participating please fill out this form:
https://www.weavehelp.com/save-the-date-sign-up?rq=save%20the%20date
You will be contacted within a few days with instructions on how to enable your reminders once you have completed the form.
Thank you
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Export Text Conversations
A way to export a whole text conversation would be great! For our business, sometimes we need to provide these to the court, and having a simple way to compile and save a conversation would save SO much time and energy.
42 votesThis is now available on the Weave desktop app > Messages > select a thread > three dots menu. Enjoy!
Please reach out with any additional feedback on this topic.
Matt Schultz
Weave Product Management
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24/7 Website link
Website link for payments
40 votesWe have now released Online Bill Pay, providing a flexible and convenient online payment portal that you can add to your website, paper statements, texts, and emails. This new feature includes access points such as a QR code, a hyperlink, and even an embeddable button.
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Automatic recall notifications
Automatic recall notifications. Send bulk messages to patients who are overdue every 3 months or so to remind them to schedule instead of us having to do each individually. You can add something like if you no longer wish to receive these messages, or if you are no longer a patient here, please let us know and we will remove you from this call list.
38 votesNow in development.
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Office Text Response Follow-Up Notification
Hello! Our office would really benefit from a feature that would allow messages that have been "read" but not responded to, to be separated from the rest of the inbox. It can be difficult to differentiate/find messages that we have looked at and opened but were not able to respond to at the moment. Thanks!
35 votes -
refunding patients
I need to have a way to process a card refund in my office instead of having to send an email. if a patient uses apple pay/ google pay it does not add the cardholder name. thank you
34 votesRefunds were launched Q2 of 2021.
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Display/Text Preferred Name
The patient's preferred name should show up in every aspect of Weave, not just the names the system texts them by. That way, when they call/leave a vm/ have a missed call the person answering the phone/returning the call will not accidentally call them by the wrong name.
29 votesThe Preferred Name tag in auto reminder message templates allows for this.
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Enable Manual Texting for Home Number
We like to put patient's cell phone numbers in the Home Phone field when they don't want to receive automated texts. We have always had the ability to send a "manual text" by typing in the phone number in Weave, however. Now that you changed it to give a "this is not a mobile phone " message, we are UNABLE to send any manual texts unless the phone number is in the home phone slot. A simple fix would be to have the message pop up, for a warning, but not actually disable you from sending. Please fix.
28 votesAs of last week, you can now send a manual text message to any listed phone number - mobile, home, or other!
Matt Schultz
Weave Product Management
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Patient Communication Preferences
As a long time, former Solution Reach client, the number 1 request we want is the ability to see our patients' communication preferences for text and email. We need to be able to disable either or since patients have already communicated to us their preference. This would be SUPER helpful.
Also, allowing us to customize our Auto Reminder email content on our own (without having to call support) with the ability to send test emails to ourselves would be help.
28 votesCommunication preferences is now live for SMS messages! Learn more here: https://www.weavehelp.com/hc/en-us/articles/13890661579291
We will be releasing new functionality a bit later this year to allow users to modify their email reminders.
Best,
Matt Schultz
Weave Product Management
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LInes in use
The only downfall with Weave is that I can't see if anyone else is on the phone. Our old phones would have indicators for each desk so we knew if that person was busy. In a busy office we have 1 person in charge of phones and then back up. But now we don't know when she needs back up.
28 votesIf you are still interested in this feature, our “Presence” service can be configured to do this. You just need to give Weave a call to set it up.
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