Desktop App
153 results found
-
Make Fax "Document" Field Optional Instead of Required
In shadowing a med cosmetic customer, the front desk said that they have use cases where they only need to input information into the "Cover Sheet Memo" field and have no need to upload a document when sending a fax. They would like the "Documents" field to change from a required to an optional field in Fax.
Right now the office is simply uploading a blank PDF into the "Documents" field so they can proceed with the send.
2 votesSince most faxes need to include an attached document, requiring a documents is an important check to make sure the user hasn't accidentally forgotten to attach the desired file.
-
Two ideas from a new user
I would like to be able to edit the automated email messages. They don't fit my branding and wording that I like currently.
Also, I want to be able to send my patients a picture in text without having to send a permission text first. I have been sending photos to patients for 3 years with my old system and not a single one ever complained about getting a .jpg from me
2 votesWe're required to secure consent for picture messages, per the wireless industry. We are working on a way to allow each office to modify their own email reminders instead of calling in to Support.
-
Online scheduling
I wanted to suggest to have the online scheduling time options be sync up with dentrix so that is recognizes apts that are scheduled on only offer what is available as opposed to depending on the patient selecting 3 available times.
2 votes -
AutoArchive
If a patient texts us that they are "here" during our text to check in process it appears in the actionable tab. When we reply "come in" it would be great if that thread would be Automatically Archived because we're essentially done with that thread at that time.
2 votes -
package
when sending digital numerous form to patient's in a package there should be only one way for the patient to send it back to the office not numerous ways that's the whole purpose of the office sending it to the patient in a package so we get it back in the package.
2 votes -
Call waiting beep
It would be helpful if there was a way to turn off the incoming call "beep" that happens when you are on another line. As a business with multiple phone lines ringing in, it is an annoyance if you are on a call and other lines continue to ring in.
2 votesremoving from suggestion log as this has been resolved separately.
-
Moe to ALL instead of archive
I like the idea of actionable, however I accidentally set to Archive instead of unread for an unknown patient and now we can not find the message. Having archive button I do not think is necessary, having "Move to All" instead might be more beneficial with less potential problem of finding the messages like in my case. Our goal is to have a clean "Actionable" list that we need to respond too. Right now messages that patient replies OK to can not be set to all unless I set it to archive or respond to it and neither of these…
2 votes -
Texting Return
I just have a suggestion with the texting portion of this program. It would be really nice if we could hit return without it sending the message, but just going to the next line. More like true texting is done. The habit is to hit return, then we send messages before they are ready to be sent.
2 votes -
Vaccine Question
Please add question to the Wellness Form asking if a patient has been vaccinated for COVID-19 and a date box of when it was administered!
2 votesWe will be sunsetting the Wellness Form soon.
-
Individual text history for family members with same phone number
It is helpful to see family members all linked together but can get confusing in text messages and call history. Would it be possible for messages for each family member to have their own separate history even if they share a phone number?
2 votes -
Individual Review Requests
We would like to edit our review request, but our office does NOT want to send automated review requests, Currently, the only way to edit the request - which was written prior to recent changes - is by automating it. Can you bring back the option to edit the request without having to send it to each and every one who walks through our door?
1 voteHi Patty,
We're making some changes right now and the new Weave will handle this really well. For the time being, you can create a message template inside Messages, include your Reviews link, and send it to people from the conversation (instead of from the Reviews feature).
Best,
Matt Schultz
Weave Product Management
-
missed appointment message
i would like for there to be an option where weave can send an auto text message 30 minutes after a patient has missed their scheduled appointment.
I only see that there is an option for it to send 1 hr or more. Anyway to change it to 30 mins?1 voteDue to the timing of syncing data from practice management software, we can't cut it down any further - sorry!
Best,
Matt Schultz
Weave Product Management
-
Template Drag & Drop Options
Currently the Drag & Drop options for the templates when texting from the desktop app are far more limited than the options when creating templates for Auto-messaging, particularly "Practitioner Name". Can we get these options for the former as well?
1 voteHi Arin,
The reason the options are different is a matter of how much information we reliably know about the patient. For most auto-messages, we know we'll have appointment data on which the message can rely. For manual message templates, we can't make that same assumption - not everyone will have an appointment or have an appointment we can easily identify as the one you have in mind, so we limit the dynamic fields there.
Best,
Matt Schultz
Weave Product Management
-
Review merge with other social media platforms
Would be nice setting and an option to be able to have the patient reviews from Weave merge together with other social media platforms :)
1 voteWe can't cross-post on behalf of the patient - they have to choose which platform their review posts to. We'll be adding more review platform options in the near future and other customization options, but this one isn't feasible.
Best,
Matt Schultz
Weave Product Management
-
Branded Caller ID
Many carriers have a branded caller id registration process that is very mysterious to get your calls verified. It would be cool if Weave could do this not sure if there's a cost. Similar to this service https://www.regal.io/branded-caller-id
1 vote -
Put ability to update missed call text and lunch hours back on app
The ability to add or subtract lunch breaks was taken off of the desktop app a while back and now the ability to update and/or edit the missed call text was taken off the app as well. The only way is to now is to log onto the website, which is really inconvenient.
1 voteHi Terese - I know it's not as easy to make these changes in Portal. Please bare with us - we're moving a lot of pieces in Weave and early next year everything will be back in the same place again with a LOT of fantastic upgrades. Thanks for your patience!
Matt Schultz
Weave Product Management
-
csm@affinitytc.com
It would be really nice if we could have the option to get an email or a text message to a personal phone when a text message comes in to our account business number. You have that option for when a voicemail comes in. I know RingCentral has this option. Can you have this option for alerts to email and text a personal cell phone for when text messages come in to our Weave account phone number. Thanks
1 vote -
Replay messgaes
There should be a replay option when listening to voicemails!
1 voteYou can dial 0 to replay the voice message
-
Hacked
Not an idea but we just saw where a text had been sent to a patient however, it contained the following message: Hi Jing, we truly like your house over on 105 Badin Lake Ct. Are you willing to discuss a deaI for it? -Hannah S.
Reply STOP to unsubscribe.
I think our Weave may have been hacked.
1 voteIf you suspect you've had your security compromised, please contact Weave Support in order to get timely assistance.
-
additional hold lines for personal holds
The office would like to be able to manage multiple calls at once. They wanted 3 additional personal hold lines where they could manage 3 separate calls on one phone and be able to swap between them. With our current provisioning offices only have one personal line that is added automatically.
Using a call queue to handle a larger call flow and cycling between calls using the arrow keys on the phone were both proposed as potential solutions and were shot down as either not the solution they're looking for or too difficult to train on.1 voteYealink deskphones users are not limited to one personal hold line. In addition to park lines, which are shared across an office, a single phone can use personal holds as many times as the user likes and use the up/down arrows on the phone to move through calls using a personal hold. Upcoming updates to the softphone will make this more apparent in the interface as well.
We appreciate your feedback! Please continue to provide feedback and suggestions where you see opportunity for improvement.
- Don't see your idea?