Desktop App
153 results found
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Last update has added a lot of time to my day for confirming
This last update makes confirming a whole lot more work!! Can we change it back so the bubble can be grayed out for home/work numbers when there's only a home/work number.
1 vote -
For appointment reminders
When we set up our text messages, we set up exclusions for the messages. For example we don't want any surgery patients getting text reminders, we take care of those our selves. The problem I have encountered is that sometimes surgery patients get the text and I go into the exclusions and have done this many times, and the exclusion is not checked off. I have actually made a weekly habit of going in and checking and most times I find that there are a few that need to checked off. We are not adding any new procedures either. I…
1 vote -
Family Profile Message Thread
We would like to be able to search family profile message threads. For the type of messaging that we do, it is more convenient for our office. Not being able to search up a patient because the number is linked to their Mother or Father does not work for us. We want to be able to look up our patient and have their name pull up in the messaging.
1 voteSince we text a phone number, it's impossible to accurately label a conversation with a person's name if there are multiple household members associated with the phone number - we default to the head of household since most shared numbers belong to a parent.
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Auto reminders need to send earliest appt time
There are times when a patient has two appointments scheduled at our Dental office, for example, they are scheduled for restorative with the Dr and then scheduled for a hygiene appointment. Weave has indicated that if a patient has 2 appointments scheduled, the only reminder that will get sent is for the later appointment. This makes NO logical sense, as the patient would then think their appointment was later and arrive at the later time. The software should always send out the earlier time, as it would only make sense to want the patient to come early to their appointment…
1 voteThis sounds like a bug - the Support team is involved and there's already a bug ticket created for this location.
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We would like an option before review texts are sent out if we can send a text asking ( Were you satisfied with your visit ?) If *Yes* then
We would like an option before review texts are sent out if we can send a text asking ( Were you satisfied with your visit ?) If Yes then send REVIEWS text message and if NO our office will contact the patient.
Please let us know if this can be worked on. Thank you!
1 voteUnfortunately, we can't offer this explicitly - it's called review gating and is unethical, in addition to being against Google's terms of service. This is a good write-up on the topic: https://www.podium.com/article/review-gating/
We'll be building out new tools that will allow you to do something like this on your own, if you so choose, but we can't fully automate this process.
Best,
Matt Schultz
Weave Product Management
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Individual Message Queues for same phone numbers and customized staff access
Hello -
I encountered the following problems on weave:.
3 of my patients share the same cellphone number and therefore share the same text messaging queue. This is confusing for my staff. Each patient should have their own text message queue. The name on the text message does not match the name in the text messaging body.
There needs to be more restrictions for staff roles. We should be able to check off what certain members have access to on WEAVE.
1 voteThe nature of text messaging limits our options here.
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Expand the Preview notification for Texts. The preview isn't large enough to see enough of the text to determine if it needs to be responded
Incoming text preview is not larger enough to determine if the text needs an immediate response etc. Would be ideal if you could alter the size of the text pop up to make it the size you prefer.
1 vote -
Review other suggestions
Geez... thought I would look at the other comments and after I viewed the first it did not allow me to read the others. Is there a site I can go to and review the other comments and fixes?
1 vote -
Advanced Filters/Appt Types
*What department are you in? * Support
*Which Feature does this pertain to? * Messaging
*What area of the Feature? * Automated Reminders - Advanced Filters
*What pain points/suggestions does the office have? * Offices often scheduled someone twice, back to back, for office organization, but the pt gets BOTH reminders and gets really confused. Normally this would be fixed with adv filters BUT OPENDENTAL doesn't work well with Appt types. Appt types pull from the "procedures" section of the appointment, and every combination of procedure is shown as UNIQUE appt types in weave, making it unusable for filtering tl;dr…1 voteThis sounds like a bug - please send this to Support!
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Opting out of text
The only word that should trigger an opt out of text should be STOP. We had a patient that texted "cancel" to cancel her appointment but it opted her out of text instead.
1 voteThis was handled back in 2021. The example from the office was from before the word CANCEL was removed from possible opt out words.
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Caller ID on Do Not Disturb
I'd love to be able to see the caller ID of someone calling after hours or when the phones are on Do Not Disturb. Sometimes we will have people call after hours and I want to be able to answer those phone calls without having to let just anyone call in.
1 vote -
Allow other applications to use the Weave desktop application to place calls.
Our OMS allows us to choose Skype to place calls. It would be great if somehow the Weave app could populate the area that allows us to choose the app we prefer to make the phone call. Thank you.
1 voteWeave Softphones were released May 2023. You may now use a softphone in the Weave Desktop app to easily make and take calls.
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unknown
It would be great to recognize the team member name based on their login info so messaging to patients on desktop/mobile app shows the employees name vs "unknown" as the sender all the time.
1 vote -
Ability to Purchase Phones Outright
We would much rather purchase our phones outright from Weave instead of paying a monthly fee for each new phone.
1 voteI have accounted for this feedback and passed it along to our sales and operations teams, who are in charge of sales and billing. Since this is not directly related to the Weave software product and features, I'm marking it as declined in order to prioritize software-related requests.
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Review Internal Prompt if not Happy
It would be great if when the patients first click on the review link they are asked whether they enjoyed their experience or not---- if no, they are prompted to leave private/internal feedback. If yes, they are taken to Google. This would allow us to be aware of and fix unhappy situations before they escalate.
1 voteThanks for the input! Unfortunately, this process is called review gating and is not allowed by the main review sites (Google, Facebook), However, we are working on ways to help you manage the review request process much better - we recognize that today it's either full automation or no automation. We have a few features coming in the coming months that will give you more flexibility.
Best,
Matt Schultz
Weave Product Management
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1 vote
Unfortunately, due to Yelp's Terms and Conditions, we are not able to integrate with Yelp.
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Turn off Family Auto reminders
It would be nice to be able to turn off the family reminder in the auto reminders. Right now it will only send one link for the paperwork for multiple family members that are coming in on the same day.
1 voteThanks for the input! The Forms team is almost done fixing this part of the Forms product so that the experience is better for families (or just multiple patients on the same reminder message). As such, we won't be changing the settings for the actual family reminder messages.
Best,
Matt Schultz
Weave Product Management
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Year out confirmations
Our patients get an appointment reminder a month before their year out appointment. If they confirm through text it confirms their appointment instead of just making it a regular appointment instead of a year out appointment. Can we please have an option to change this? Thank you.
1 vote -
Importance of Yelp
Yelp has sent us awards based on our reviews. Google and FB do not. It's a disservice to your clients success not to give Yelp as a choice for our clients. They actually ask about it.
1 voteUnfortunately, Yelp's Terms and Conditions prevent us from integrating with their system. Anyone who solicits reviews for Yelp would be banned if Yelp found out.
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Credit card manual entry
When manually typing in credit card payments would it be possible to make the state we are in as the default state?
1 vote
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