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  1. Overdue patient filtering

    Please allow filtering of the overdue patient list by location and patient status. We have a long list of patients from both offices merged into one and some have rejected treatment, or are not in active treatment. If we could filter patient status, we would more easily work through the list without having to look up each and every chart.

    4 votes

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  2. Password Saved in Username

    First of all, why do I have to go through a separate email verification to create an account for feedback when I already have a weave account and am logged into the app? Second off all there is no way to clear the suggested username in the weave app. So if any team member accidentally enters their password into the username field, it is saved there and they have to change their password. This issue needs to be resolved to maintain security of patient information, because sometimes less tech savy staff have their passwords saved in the username suggestions without…

    4 votes

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  3. phone analytics

    Hi there, we would like to see a feature for phone analytics section to differentiate normal calls vs duplicate calls. For example: patient calls the office and no one answers. Same patient calls back again in 5 seconds. Is there a way to see those and remove them from the overall incoming numbers received to get more accurate stats? Thank you.

    4 votes

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  4. stop quietly disconnecting/logging out!!!

    New update logs out in the background, causing tremendous communication issues!!!! Need a VISIBLE warning if the application is going to logout. When working on patients, the app will log out and important office chats are not received. Up front, it will log out and we don't receive texts from patients and don't even know it's disconnected until it causes a communication problem and patient backlog. THIS IS A TERRIBLE DESIGN. PLESE REMEDY!!!!!!!

    4 votes

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  5. back to phone tree from voicemail

    Give the option to get back to the phone tree if the patient ends up at a voicemail.

    4 votes

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  6. Weave Payment Check Scanner

    Check Scanner that is compatible with the weave terminals

    4 votes

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    1 comment  ·  Payments  ·  Admin →
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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  7. The need for a weekend time frame

    Our biggest need right now is for a setting on voicemail that can be automatically turned over to the weekend call services at a certain time. Like Friday at 5:00 p.m until 8:00 am. on Monday morning without having to go in an change the settings every Friday. Holidays could work the same way. Make it so you can change the dates and time for that duration instead of just closed.

    4 votes

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!  We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.  Again, thank you for taking the time to help us make our products better.  If you need help with any issues immediately, I would recommend reaching out to our support team at:  www.weavehelp.com.  Thank you, and we look forward to working with you in the future.  -Your Friends at Weave.

  8. Phone recording update

    Since weave has update, I have not been able to fast forward through a phone call recording. This is very inconvenient when all I need is a small part of a conversation. Please fix this feature. Thank you

    4 votes

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!  We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.  Again, thank you for taking the time to help us make our products better.  If you need help with any issues immediately, I would recommend reaching out to our support team at:  www.weavehelp.com.  Thank you, and we look forward to working with you in the future.  -Your Friends at Weave.

  9. work with chromebooks.

    The ability to send images between coworkers and group message would be great.

    4 votes

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  10. Print lists

    A way to print of any of the lists in the desktop software. That would be amazing, please.

    4 votes

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  11. Calls shown in texts

    IF calls would show up on the text so you could see who called who between texted messages. This would help so many people keep track of things

    4 votes

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    1 comment  ·  Chat  ·  Admin →
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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  12. Overdue Patient List FILTERS - FIX PLEASE!!!

    Please make the filters on the overdue patient list save-able!!! It is tedious and a waste of time to have to re-select the recall types EVERY SINGLE TIME. Please fix this!

    4 votes

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  13. Have phone settings restored after software updates

    When software updates are pushed to our Yealink handheld wireless phones, our ring tone goes back to the default ring. It appears, and I was told by a Weave rep, that any settings are restored to default. For example, we have auto-answer upon picking up headset turned off, but after a software update, the auto-answer is turned on. We'd like for our phones to have the settings saved and restored after software updates are pushed. Thank you.

    4 votes

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    3 comments  ·  Phones  ·  Admin →
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  14. Forms language translation

    We have many Spanish speaking patients. It would be helpful to have an option for the forms to translate to other languages. This would be incredibly helpful when sending new patient paperwork.

    3 votes

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    0 comments  ·  Forms  ·  Admin →
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  15. Allow you to specify the vaccines that are due on email recall reminders.

    Showing what vaccines are due is important info to include when telling clients that their pet is due for vaccines. The texting recall reminder has the ability to add this info but not on the email version.

    3 votes

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  16. We need a way to enter payments for customers who are new to our system and not yet syncing into the Weave app.

    Please provide a way to process a payment for someone not synced into the weave app! (ie: a new walk-in customer or insurance company paying with card info).

    3 votes

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    1 comment  ·  Payments  ·  Admin →
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  17. We need to be able to text a filtered group of patients-Solution Reach offered this-we used it to fill same day cancellations and need this!

    This is a necessary option for communicating with a specific group of people on an urgent matter such as filling our schedule. I can't believe this is not an option. This is really necessary in an environment where most offices are running with limited staff, we would be able to fill any empty appointments in a few minutes by sending a group text to recall patients stating we have an opening at such and such time today and asking them to respond to the text-our patients appreciated it

    3 votes

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  18. Payments Integrate with Avimark

    On behalf of Bonners Ferry Veterinary Clinic, s00300004. We process a ton of credit card transactions a day. Having a Payments feature that integrates with Avimark is crucial so we can balance accounts and print detailed receipts. Can this please be put on the timeline?

    3 votes

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    0 comments  ·  Payments  ·  Admin →
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  19. Filtering text messages - filter by "has attachment"

    We would like to be able to filter text messages to only return messages that include attachments. Thanks!

    3 votes

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  20. Email Marketing Improvement

    Marketing emails need to not go to spam for gmail accounts. There is a way to avoid it on other platforms (ie Demandforce). Also upload email accounts from the office software so that you don't have to upload email addressed manually each time.

    3 votes

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    Request Received  ·  0 comments  ·  Email  ·  Admin →
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