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  1. take out the "Reply "STOP" to unsubscribe" from review text

    we do not send reviews to all of our patients, we pick and choose who we would like to send them too. Due to this I was wondering if there is a way to take out the "Reply "STOP" to unsubscribe" from the bottom so it looks more personable and not like an auto text that sends to all pts... thanks!

    1 vote

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    Thanks for sharing your insight, Monica! Unfortunately, since Review requests can be sent out in bulk and we send out many similar messages across all of our customers, we need this part of the message in order to comply with wireless industry standards and ensure continued message deliverability.


    Best,

    Matt Schultz

    Weave Product Management

  2. Text to Pay -

    Its currently cumbersome to attach the statement to Text to Pay. There should be better integration between the Practice management software (in my case, Carestream Softdent) and Weave

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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    We would love to be able to consider this idea, but unfortunately we won't be able to make any changes to this particular functionality within the foreseeable future.  I apologize for the inconvenience - please continue to reach out with your feedback and ideas!

  3. Text # Short Code

    If we could have a short code assigned to our text number it would be nice to have on our website Text Appt to #####, etc.

    1 vote

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    We (and the wireless industry) are moving away from short codes, so we won't be going in this direction - sorry! The 10-digit phone number will be the primary means by which all texting and voice communication happens.

  4. Clicking on pop up notification doesn't open Weave and causes it to crash

    We have had Weave crash on workstations after clicking on the popup notification. Also, clicking on it does not open the app and take you to that person's text or profile information. It does nothing.

    1 vote

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    Declined  ·  0 comments  ·  Desktop Client  ·  Admin →
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  5. Notes on Text Messages only Staff can see

    We need the ability to add notes to messages that are not visible to the client. Beyond tags. Currently when I send a text to a new client there is no way to add notes other than tags, so for instance I can't send a text and then put a note that says "5mo k-9, vomiting, diarrhea started 2 days ago, not UTD. ETA 2hrs" Clients give a lot of info on the phone call but do not repeat it in the text they reply with so an hour later I'm putting in their info and it says "sick" for…

    1 vote

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  6. Bug: In port number status, a digit is missing from the number to be ported.

    In Settings->Port My Numbers, numbers in the "processing" status are only shown as 9 digits. In some cases, the 6th number is missing. In others, the 7th is missing. For example, If I try to port the number
    8082316000
    what is shown as the pending number is
    808236000 <--6th digit '1' is missing.

    The expected behavior is for all 10 digits to be displayed.

    1 vote

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    Declined  ·  0 comments  ·  Desktop Client  ·  Admin →
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  7. Failed fax

    One of our weave team members faxes do not go through. Only she has this problem none of the other team members have this problem with there desktop accounts.

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    0 comments  ·  Fax  ·  Admin →
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  8. incorperate yelp reviews to weave

    add option to leave reviews through yelp

    1 vote

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    0 comments  ·  Reviews  ·  Admin →
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  9. ability to set status to left message if pt doesn't reply to auto reminder

    Office would like to be able to have the auto-reminders automatically set the status to 'left message' or 'notified', etc when an autoreminder was sent to patient but the patient doesn't reply.

    1 vote

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  10. Appointment Confirmations

    Right now Weave only sends a reminder for one appointment per patient per day. Oftentimes we have multiple appointments coordinated for the patient between doctor and hygiene. My suggestion is one of two things: either a reminder needs to be sent for both times because sometimes it only reminds the patient of the later time which then the patient is late or misses the earlier time altogether. OR the reminder should default to the earliest appointment time on the schedule to avoid any confusion or missed appointments. This is a serious concern of ours as we had a patient miss…

    1 vote

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    Currently, the reminder should default to the earliest time when there are multiple appointments in the same day - and send only one text message (i.e., the second idea listed in the feedback). If it isn't working this way, please submit a bug through Support!

  11. Google Review

    Hello to All Our Ennis Community Folks, we would love to hear from you and get your feedback. PLESAE rate our services. Thank You

    1 vote

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    Declined  ·  0 comments  ·  Reviews  ·  Admin →
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  12. Review Middle Ground

    If a patient submits a review for say less than 3 stars, that a notification is sent to the office prior to the review being posted so we have time to reach out to the patient.

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    0 comments  ·  Reviews  ·  Admin →
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  13. Incoming emails

    Our online scheduler, FullSlate, is not integrated with Weave. We love having unrestricted online scheduling. any who,... Fullslate sends out confirmations and reminders via email. We do not monitor this acct and No matter how big, red and bold we put DO NOT REPLY, patients still attempt to reach us this way. It would be great to have the ability to have incoming email, or a forwarding mechanism so we can see those email in one communication portal.

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    0 comments  ·  Email  ·  Admin →
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  14. Phone calls dropping

    Our office has had a lot of dropped calls lately or times where the phone has been picked up, it keeps ringing, you press answer, and it puts them on hold. We have also had more instances where you answer, it connects, but neither party can hear anything. It seems to be getting worse.

    1 vote

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    0 comments  ·  Phones  ·  Admin →
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  15. Glitchy Text Message responses

    We have noticed that in the morning most days our software is glitchy and will not auto mark message responsed read. It is really annoying!

    1 vote

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    Declined  ·  0 comments  ·  Text Messaging  ·  Admin →
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  16. Resending groups of messages that had errors

    A few times we had a group of 30 messages have an error for some reason and not send, tech support told me to recommend a setting where we can resend a group of messages through our portal instead of having them do it behind the scenes (similar to how we can resend a fax that failed maybe). It would be much easier than calling in and having Weave support do it. Thanks.

    1 vote

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    This would be a workaround to the system not working as intended. We're working hard to ensure that messages are not lost in this manner at all - our system is improving in its stability constantly. Whenever an instance like this occurs, it's best to submit a bug ticket so that we can take a look at the specific instance.

  17. Website management

    I would like for Weave to be able to manage our website.

    1 vote

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  18. Enable more wired headsets

    I was told before I signed up that our headsets (Plantronics) would work with the Yealink phones, and now am told that I need to purchase expensive adapters to use them, even though there is a headset jack on the phone. Please make this fact clear to new signups, or enable more wired headset models.

    1 vote

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    Declined  ·  0 comments  ·  Phones  ·  Admin →
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  19. Auto Appointment reminders

    We desperately need for the auto reminders to have the option to go by business day. We do not send texts on Saturday or Sunday. I created a reminder that I want to go out 2 days before the appt. For Monday's appointments this text is being sent on Friday, we feel it should be 2 BUSINESS days so go out on Thursday. Tuesday's reminder is going out Monday but should go out Friday. Please, please make this happen :)

    1 vote

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  20. Hyperlink with Text Overlay Function

    I'd REALLY like to be able to insert text over a hyperlink. Right now if I send a patient a link to something (like for example to schedule through our dolphin system) it looks like a long 4 line long link. I'd really like to be able to insert text over the link that says something cleaner like "click here". Again, I would REALLY appreciate that!! Otherwise it looks like spam or something. Thank you!!

    1 vote

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