Desktop App
152 results found
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unpaid invoices
Spoke with Avery at Weave and she explained there was a software update to change the unpaid invoices to be expired after 30 days as opposed to 90 --- I think that is to soon and very hard for reporting purposes. Reconsider this update and please resume the 90 day window, Thank you- Jordan S.
1 voteThank you again for submitting your feedback. This update to the text to pay link expiration (90 days to 30 days) was change necessitated by our back end systems, as well as some general best practices for data maintenance. We will be monitoring this change closely over the coming months to determine if any adjustments are needed.
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**** you
Horrible customer service. Can't edit settings for voicemail, etc.
Hate this service, we are switching to a better provider1 vote -
Time changes
The phones should default to the time change in the area the phones are being used. We are in Pacific time. The phones are always looped in on Mountain time. They don't update to Pacific time.
1 voteif your device's time zone has been set incorrectly, you can call support to have them set it to the correct time zone.
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email notifications on desktop client
we would like to be able to see email notifications on the weave desktop client app like we do the text messages, and also to be able to email out of weave and not have to go to our outside email server to contact patients by email, if that is their only preference for contact.
1 vote -
Download/Save faxes from app
For faxes, I was told by support that we have to go into the admin portal to be able to download/save as a PDF. It would be easier if we could do that within the app. But the download button does not seem to work. Not sure if something is wrong or if that functionality is not there. Seems weird to have the option to download from the app but it does not work.
1 voteThis works just fine as of Sept 2022.
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Text popup only says name and not part of message
Can a feature please be added on the Call Popup that when a patient texts, it does not display part of their message on the notification? I noticed the team chat notifications only show the name, and that is what I would like to have when patient notifications popup. Thank you.
1 vote -
Changing the opt-out set up
When patients opt out by saying "stop" it automatically goes into the all tab. I would like a way to stop them from automatically being "read" and going into the all tab. We notate in every persons account if they opt out and we are missing these patients due to the set up. I would like to see this updated or changed so that we can have the option to read and move those messages ourselves.
1 vote -
10 days off and don't want to come in b4 the fun ends
Hi, satisfied Weave customer here!
My office closes one full week in the end of September every year due to the local fair event. Mr. Grant Webster(from Weave customer service) and I were trying to figure out the way to make the appointment reminder text to go out for the Monday(10/4/21) from 10 days prior (9/24/21, Friday) to we are off (9/25/21-10/3/21).
I know there is a way to send out the appointment confirmation text prior to the holidays or less than a week of an office closure. But, it will be nice to have an option to send out…
1 vote -
emails not ideal
Trying to find out why our emails are not formatting correctly? Thank you Lori
1 voteNo response from the submitter.
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Mailings
We have had several older patients that don't text or email. It would be nice to have a card mailed to those patients. We had an older patient tell us that we are being discriminatory toward them due to their age and we are not contacting them. Thank you!
1 vote -
edit to spanish eyewear email reminder needed.
It seems as if the email eyewear reminder for spanish speakers needs to be edited. It says "Tu orden de" on two different occasions. It should just say "Tu orden" both times. Thanks!
1 vote -
Doctor Intro Photo without patient consent
Hello, we would like to see if Weave has a plan to allow the office to attache photo of the doctor when confirming via text. We would also like to send photo of the doctor to new patients with an introduction. I know we can send photos but would need the patient consent to send. We'd like to see if we can customize our reminders to have the doctor photo without having the patient consent to receiving photos. Thank you
1 voteNot allowed due to wireless industry regulations.
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Payment Text Stop info = dumb
Weave payment text, add the STOP info.. this is dumb.. Us personally creating the payment text with a pmt link and sending it. Is just like us creating a text using a template text.. the stop info should not be added in there.. please fix this
1 voteWeave must include the ability for text recipients to opt out of automated messaging due to recent changes to national and federal communication laws and guidelines. We apologize for any inconvenience this may cause you.
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updating appointment status
Is it possible when a patient arrives for their appointment and they text that they are here, or H or Here the appointment status in dentix can change to yellow?
1 vote -
Call Waiting Ring Feature
Our office would like the option for the call waiting notification to ring instead of beep.
Currently we are missing calls because the only person that is notified of the incoming call is the person on the phone. Other staff members are not aware there is an incoming call unless they happen to glance at the phone and see the notification for an incoming call. Or our office has already missed the call, and now notice the flashing red light indicating a voicemail.
Please provide this option with the next Weave update. We can receive many incoming calls within the…
1 vote -
E-mail notifications origin
A patient just called because her e-mail notification said "You have an appointment reminder from Weave" not from the office of Dr. David Hulsey. She laughed because she thought she had an appointment to get a weave. Doesn't this need changing?
1 vote -
Export of Patient Data
Nextech and Weave do not share texting preferences. Weaves platform does not allow exporting of patient preferences. This limitation opens up legal issues for the company contracted with you as those preferences are to be honored by the company paying to use the weave software. This should be remedied before it leads to serious problems.
1 vote -
patient here tone
Is there a way we can add this feature to the app where from the other OP we can let the doctor know that the patient is here. Either by a tone or we press a button letting her know in her office that patient is ready to be seen.
1 vote -
Recall
When patients receive recall reminders it documents the amount of days it's been since their last visit. It would be nice if this showed up in months instead.
1 voteLack of votes for this idea - it's just not a priority right now!
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Auto Confirming
maybe if the message is more than a few words its better to not confirm. It is better to not confirm than to confirm wrong because then I am at least reminded to check the messages. Its also a better surprise to see that I don't have to call when I thought I did, rather than getting yelled at because I assumed it was confirmed and then they don't show up. Thank you for all your help.
1 vote
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