Desktop App
199 results found
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Physician contacts
Our EHR maintains a list of physician office contact information as well as patient contact information. It would be incredibly helpful if Weave integration could sync the former in addition to the latter so that the most recent physician contacts can be pulled automatically rather than updated manually via CSV upload in the online portal.
2 votes -
Patients with the same phone number
So if they have the same phone number in their weave account or even in their PMS they are going to all have the same phone number where messages and reminders, intake forms are being sent to. And all will be sent to the head of household in the account not the named person with the appointment. However, it is not consistently going to the head of the household, sometimes it goes to the named person that had the last appointment. This does not make sense and is not how it worked when we signed up. Anyone else affected by…
2 votes -
Fix over due patient list
We used to be able to work the over due patient lists and after looking at a text thread or sending a text we could click "back" and it would go back to the list that we were working on. Now when we click "back" it takes us all the way back to the "actionable" text message list. Then we have to go home and back to the lists and the one we were working on. It seems very inefficient and I wish it would go back to the way it was.
2 votes -
Trap and log messaging errors
Log messaging errors and allow admins (us) to see them. We have two patients whose recall messages did not go out when other patients did on the same day. Tech support said they have no way to debug this as there are no error logs and that sometimes messages are missed.
2 votes -
Patient Balances from CrystalPM
Please Program WEAVE to pull Patient account balances from Crystal Practice Management. Thanks. DJ
2 votes -
Selectable fax number
Select which fax number is used on the iPhone mobile app. (We have two in one office)
2 votes -
Weave App -> Filter Received Faxes Based Off of Recipient Number (When Office has multiple fax numbers on one account)
Weave App -> Filter Received Faxes Based Off of Recipient Number (When Office has multiple fax numbers on one account)
2 votes -
custom batch time on Weave payments
Being able to set a custom time for payment batching is crucial. We are not here after 6pm at night, so to have payments run after business hours means they aren't posted to our practice management system. Then, my bank deposit doesn't match my end of day report.
2 votes -
eClinicalWorks
Hello,
We are interested in using the automated reviews feature for our patients. However, I have contacted support and Weave is not currently able to integrate with our operating software of eClinicalWorks. I would like to request for Weave to check and see if they can reach out to eClinicalWorks for integration. We would love to be able to optimize the review feature of weave and help us streamline the review process.
Thank you for considering our request.
Lubbock Primary Care2 votes -
ASAP list & Journal Entry enhancements (Dentrix Users)
We were considering switching to RecallMax recently because of a couple strong features Weave does not do. Weave won out our decision for a myriad of other reasons, but the features that brought RecallMax to our attention should be heavily considered for development by Weave. Please look at how they post actions taken automatically to Dentrix's journal module (phone calls, etc.). Their ASAP list is phenomenal as to the degree of detail/search to fill an available space. Thanks!
2 votes -
Insurance Analytics
When pulling the report for insurance carriers, over 1000 of our patients are not in the right category because if their insurance is "Delta Dental of IL", it won't count as "Delta Dental".
Are we able to edit the program to have a broader search instead of the exact match?2 votes -
Default Cursor to Data Entry Fields
It would be marvelous if the cursor location defaulted into the data entry fields on those desktop app screens where the first task is to enter the phone number or name, such as the Clients, Phone, and Messages screens. Having to leave the keyboard to grasp and move the mouse every time is inefficient and frustrating.
2 votes -
COllect Balance
I would like to be able to edit the message 'collect balance" from the overview.
2 votes -
Interoffice Chat Feature
We started using the interoffice feature to help our team have more accountability for returning calls, answer questions, etc. We created specific group chats to include only those who needed the information and in doing so, it crashed our weave storage and lost all of our conversations and patients to follow up with (close to 900 patient questions over the course of 3 months). We luckily had a document to track them as well. It really changed our patient/team experience, would it be possible to include a feature to allow the office staff to communicate in a way similar to…
2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Customize link request
our practice needs to be able to customize the " greeting" of the forms that we sent to our patients like the Medical Update forms and New Patients forms.. What is there now is generic and I have to alter everyone I send
2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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For the hold music to pick up where it left off
Adding the option for the hold message to pick up where it left off when clients are repeatedly put on hold. That way the client is constantly heading the first 20 seconds.
2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Separate notes for patients profile so they do not show up on every member of their families profile as well. Make it individual to the pat
When you go to add notes to a patient’s profile, it adds the note to everyone in their family. This makes it impossible to leave a personal note for each member of the family. When a note appears for everyone in the family it becomes very confusing to reference their personal notes about what you spoke about last time or personal details about the person. An example would be where they work, where they go to school, their interests. If it is not individualized he gets confusing when family members all come in.
2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Integrate Facebook Messenger Messages Into Chat App
It would be great if you could integrate Facebook Messenger messages into the chat feature of your app. This way we could monitor just one place for all incoming messages. I thought that was already a feature, so I was way bummed when I found out it wasn't.
2 votesThank you for submitting your feedback! We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you. Again, thank you for taking the time to help us make our products better. If you need help with any issues immediately, I would recommend reaching out to our support team at: www.weavehelp.com. Thank you, and we look forward to working with you in the future. -Your Friends at Weave.
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Features on Weave App iPad
It would be highly beneficial to add the digital form templates to the weave app on apple products. We find it would be beneficial to have our iPad chair side to go through the form with them in a convenient and more efficient manner.
2 votesThank you for submitting your feedback! We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you. Again, thank you for taking the time to help us make our products better. If you need help with any issues immediately, I would recommend reaching out to our support team at: www.weavehelp.com. Thank you, and we look forward to working with you in the future. -Your Friends at Weave.
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Requested Calls / Voice Mail Enhancements
It would be nice to have the following additional features added to the voice mail functionality:
In the app
1. Internal forward to a specific person (this can be done on the phone, but not the app).
2. The ability to pin/star/highlight important voice mails.
3. For non- EMR users, within a call or voice mail, create a button to automatically to create a profile that captures the callers phone number for an unknown caller.In the Admin portal
1. Be able to search/ filter by user name.
2. Be able to search/filter by extension number.
3. Be able to…2 votesThank you for submitting your feedback! We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you. Again, thank you for taking the time to help us make our products better. If you need help with any issues immediately, I would recommend reaching out to our support team at: www.weavehelp.com. Thank you, and we look forward to working with you in the future. -Your Friends at Weave.
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