Display/Text Preferred Name
The patient's preferred name should show up in every aspect of Weave, not just the names the system texts them by. That way, when they call/leave a vm/ have a missed call the person answering the phone/returning the call will not accidentally call them by the wrong name.
The Preferred Name tag in auto reminder message templates allows for this.
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Stephanie commented
I think it would be beneficial to us to have the preferred name of the patient displayed at the top. The messaging system calls them by their preferred name which is great, but it's not displayed it to us that way. I don't think it's helpful that we have to scroll to the previous message with every patient to make sure we're addressing them by the correct name. The desktop window is already small and it won't let us make it bigger so we would have to scroll every time.
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Dave Hokanson commented
We would love it if Weave would pull up the patients preferred name from Dentrix
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Anonymous commented
Add preferred name of patient to Weave somewhere
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Michelle commented
I saw a setting for this somewhere! Not sure where it was, but a button i hit basically said to allow system to use prefered name where applicable
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Anonymous commented
Sending Texts with patients preferred name. When I pull up the patient - Joyce Santillo(real name) Weave shows her name as Quiche(her preferred name) but the texts address her as Joyce.