Missed Call Txt
With the missed call txt, we have come to see a slight issue. Its great to have when receptionist are helping others on the phone and we miss a call, the txt message to the client is great. But we have a tree line system so when we are open clients leave voicemails for our doctors as an option. When they leave the voicemail, they still receive the missed call txt and to call back or txt in which can be confusing. The txt message should only go to true missed calls, not for doctor or technician med refill voicemails.
Billy Griswold commented
This feature is poorly designed. It goes out to everyone who leaves a message instead of abandoned calls. There's no granularity in settings, so callers leaving a message for one department get a blanket missed call text. Why not a "voicemail acknowledgement text" that can be configured by department for callers who leave a message and a missed call text that actually goes to missed calls--the ones that are abandoned prior to leaving voicemails?
Dana Thompson commented
The missed call text should only go to abandoned calls. Currently, our missed call texts only go to clients who have already left voicemails. I'm having a hard time conceptualizing the situation where that would be a good thing--seems like it would be more confusing having the same message coming in through 2 different avenues, potentially addressed by 2 different people.
The text message seems to be going out to anyone that also leaves a message, so it's doubling up on us which is inconvenient for the Front Desk when they are fielding so many calls.
We only want missed called text to be sent to callers that abandon calls, not ones that leave a message.
Renee Lara commented
I wish "missed call texts" would go to caller abandoned instead of people that already left a voicemail. we are able to help people who have left voicemails (example" refill request) so sending a text is redundant. Id like to initiate conversation with someone we didnt get to speak to. Just an idea!
On your "missed call text" can you add voice also. So It will be "missed call voice". -Matt
The way we have our phones set up is we use the general voicemail box as our clinic's prescription refill line. Yesterday we turned on our text missed call feature. What we are noticing is that every client that calls and selects to leave a voicemail to refill a prescription has been receiving that missed phone call text. Is there a way we can set up our system to not send a missed call text if the client leaves a voicemail period?
MIssed call text messages.
Is there a way for those patients that hang up prior to receiving a voice mail message,to receive the missed call text? Also, if a patient leaves a message they get the text and 1 person is responding to the text message and the other is responding to the text. Can we turn the missed call text off if they leave a message?
Diana Fat commented
Feature Request: Is there a way to have the patient's name added to the Missed Call Text, like in the Automatic Reminders?