The missed call text should only go to abandoned calls. Currently, our missed call texts only go to clients who have already left voicemails. I'm having a hard time conceptualizing the situation where that would be a good thing--seems like it would be more confusing having the same message coming in through 2 different avenues, potentially addressed by 2 different people.

The text message seems to be going out to anyone that also leaves a message, so it's doubling up on us which is inconvenient for the Front Desk when they are fielding so many calls.

We only want missed called text to be sent to callers that abandon calls, not ones that leave a message.

I wish "missed call texts" would go to caller abandoned instead of people that already left a voicemail. we are able to help people who have left voicemails (example" refill request) so sending a text is redundant. Id like to initiate conversation with someone we didnt get to speak to. Just an idea!

On your "missed call text" can you add voice also. So It will be "missed call voice". -Matt

The way we have our phones set up is we use the general voicemail box as our clinic's prescription refill line. Yesterday we turned on our text missed call feature. What we are noticing is that every client that calls and selects to leave a voicemail to refill a prescription has been receiving that missed phone call text. Is there a way we can set up our system to not send a missed call text if the client leaves a voicemail period?

MIssed call text messages.
Is there a way for those patients that hang up prior to receiving a voice mail message,to receive the missed call text? Also, if a patient leaves a message they get the text and 1 person is responding to the text message and the other is responding to the text. Can we turn the missed call text off if they leave a message?

Feature Request: Is there a way to have the patient's name added to the Missed Call Text, like in the Automatic Reminders?