I would like to be able to customize the "custom" templates. I would like to change the names to fit the messages, as well as the option to add more templates.
Cadman & Wagner Orthodontics commented
These are the default templates for messaging:
✓ Cancel Appointments
✓ Curbside Waiting Room
✓ Custom Message 1
✓ Custom Message 2
✓ Wellness Form
Currently you can’t edit the title of your templates -
It would be very helpful to be able to EDIT THE TITLE OF THE MESSAGING DEFAULT TEMPLATES.
Please make the text template names editable. It is difficult for staff to remember what Custom message #1 is if they don't use it often.
Also, it would be great if we could edit the body of the email reminders, vs. having to call and ask for support to do that. It took 30 minutes to get through this last time so it would be great to be more independent. Thanks!
More custom template, edit names of templates
We need additional SMS message templates.
For messaging templates used when clicking the schedule button, it would be useful to be able to 1) create your own, 2) have a higher amount of templates 3) be able to rename them. This will make the system more customizable and useful.
Kiera White commented
We would like a feature where you can add custom message templates, on top of the ones already built into weave. Additionally, we want to be able to edit the titles of the current message templates. Currently when we attempt to edit a message template the weave app crashes.
Hello, we need the ability to add more templates to our messages. Not sure why we can't edit the names of the templates either?
I would like to be able rename message templates and I would like to have an unlimited number of templates. It is a great feature and I wish I wasn't limited.
It would be very helpful to be able to further customize the text message templates in the weave desktop app. I would like to be able to add more templates and change the name of the templates!
Tina Holtzman commented
Ability to add custom message templates (text) and edit the template names
I think it should be an option to add more templates to text chat feature. I think many office's have things that they text to their patients often it would really help to be able to save more for future use.
Windsor Dental Center
Alexa Hulsey commented
Agree! We need more than five message templates, and we also need the ability to edit template titles
Alexa Hulsey commented
Please allow an option to change the titles of text message templates.
Eddy Naime commented
When texting patients, there are some premade messages we can use to make texting quicker. There are a couple that are "customs message 1", etc. It would be super helpful to be able to rename those to more accurately describe the premade message. For example, "Covid protocol consent". Its hard to simply memorize what "custom message 1" is or "custom message 2" might be. This is something I would imagine should be standard when you click edit. You should be able to edit the message and the label/name of that premade message. This may be an oversight because all other platforms I have used allow that.
Donnie Henry commented
It would be great to have message templates that can be customized. We have about 15 templates that we use on a daily basis with Nexus Prime and we are losing that functionality with Weave.
Scott Matheson commented
Make SURE you can SEARCH for templates. Categories to further organise them would be good. We have 50+ we use all the time and scrolling to find the right one is INSANE.
Michael Obregon commented
Hi, multiple/more/unlimited templates for text messaging patients would be very helpful. Many situations come up repeatedly!
Also, notification re completed wellness forms should be linked to the patient text box directly in the app. It is inconvenient to have to check in admin portal each time!
Thanks, hope this helps.
It would be appreciated if we could change the title of our templates. Since there are a very limited amount of templates and we no longer use a couple it would be more efficient to reassign the unused ones to a template that is useful.
Teresa Bush commented
It would be great if we could create more than two templates for texting and also to be able to change the names, so they are not called message #1 & message #2. Also, I know we can edit the pre-made templates, but we cannot change the names. That would be another great option. Please let us know if these updates become available. Would love to utilize them. Thank you
Tiffany Bouie commented
It would be great if on the appointment reminder text templates you can change the name of that particular message. Right now there are Default ones and also ones that say Custom ! and Custom 2, but being able to change those headings would be helpful. Also, If weave could sync with our patients that are premed, and give a reminder that would be awesome! Our old system reminded our premed patients and it was great! Thank you!