After hour calls
We are having issues when patients leave us a message after hours. The process is very tedious. We have to click on the text message, which takes us to the website. We then have to log in and then we get the "welcome to the weave portal" page. There isn't anywhere to find the message, even when clicking on messages. So then, we have to go back to the text and click the link again which will then take us to the voicemail. Then, to call the patient back, we have to get a pen and paper and write down the phone number (because they don't always give the phone number in their chart) and then log into the weave app and manually type in the phone number to call the patient. Then, if the pt needs to send a photo, we can't stay in the text message feed or their reply won't show up. The only way it will refresh is to click back out to the menu and then click on messages again to see it. Then, we can't enlarge the photo to see what we need to so we have to save the photos to the phone and then click on the photo and enlarge it. Then we have to get back into the weave app to reply to the message. The process is ridiculous. When we signed up for weave, one of the main selling pitches was the convenience of the after hours messages and being able to reply to patients with our office phone number but this process is so crazy that it is 100 times easier to just call the patient with our phone vs the app. Please help!!!!!! Dr. Flannagan said he is happy to talk to someone about this to come up with an easier way to do this. Thanks!