Missed Call Text
It would be nice for a specific extension that just leave messages to not get the missed call text. They are just repeating what they said on the voicemail. It makes double the work because now 2 people are working on the same thing.
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Caitlin Shanley
shared this idea
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Billy Griswold commented
Yes, this feature is essentially worthless, as it doesn't actually GO to missed calls. It's sent to callers who leave a voicemail. A real missed call text would go out to abandoned calls. It would be useful to have a "voicemail acknowledgement text" that could be set up by department, however, to help set client expectations--for example, how they'll be notified when prescription refills are ready or when they can pick up.