Exclude a patient from getting automatic google review
We would like the ability to exclude a patient from receiving an automatic google review after their visit.
Chris Kollath commented
We had a patient who left unhappy for reasons outside of our control. Our "review us" autotext was already queued up to be sent out to them. It would be really nice to be able to remove a message from the queue so it doesn't get sent out.
Ben Craythorne commented
I've had a handful of offices that are trying to figure out a way to NOT send reviews to patients who they know had a poor experience (long wait time, undesirable outcome, didn't get their preferred doctor) and we were unable to come up with much of a work around other than turning automated texts off. Is there anyway we could send reviews to those who get marked to a specific status AFTER the appointment is completed?