Desktop App
56 results found
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Features on Weave App iPad
It would be highly beneficial to add the digital form templates to the weave app on apple products. We find it would be beneficial to have our iPad chair side to go through the form with them in a convenient and more efficient manner.
2 votesThank you for submitting your feedback! We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you. Again, thank you for taking the time to help us make our products better. If you need help with any issues immediately, I would recommend reaching out to our support team at: www.weavehelp.com. Thank you, and we look forward to working with you in the future. -Your Friends at Weave.
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Patient Reports
I love the Weave aps an all that can be done within your program. I would love to see the program adopt a system that we can pull reports of patients that have unscheduled treatment or people that have cancelled and need to reschedule. We used Dental Intel before Weave and they had a great report system. Thanks
2 votes -
Voice Mail Audit
As a Practice Mgr. I would like some type of ability to check on VM that are left at different departments are being listened to / worked timely and no setting for hours upon hours. Some type of report etc....
2 votes -
Admin control who can view analytics.
Add the ability for admins to control who can see the analytic area or phone stats area. We have staff who watch it constantly and then complain that they are answering the phone more than others....etc. Just something to maybe stem that kind of activity. Thank you.
2 votes -
Reports
The ability to have a report of how a patient confirms email vs. text. So you can determine which method is most effective.
The ability to see how a specific patient confirms. and an expanded "positive" response list to confirm such as "Yes, I will make it."
2 votes -
a week in advance message queue
Message Queue should show who will be receiving messages a week in advance besides the current week and past week.
2 votes -
see missed call by call group
for a practice with more then one dept (call group) if can add a option my missed calls to see what dept. missed the call for the right dept to return the call
and for management can keep track2 votes -
Patient list filters
- When using the analytics list of overdue patients I apply a filter to separate Perio from Prophy patients. When I go into a patients profile to leave a contact note then go back to the list the filter is no longer applied. I have to then reapply the filter to continue working. Also if I am using a list and go to a patient's profile, when I go back to the list it has gone back to the beginning of the list. Very inconvenient to have to scroll through to the point in the list I was working from.
2 votes -
Revert calculation of missed calls to previous calc
The calculation for missed calls changed with the last update. Previously, only missed calls were counted in the "missed" number. Now Missed and Abandoned are included. This makes the number much higher, and out of our front desks control as people hang up frequently when they realize they are supposed to text their arrival and not call. Please change the calculation back to the previous method, or add an option on how to calculate.
2 votes -
View Production Scheduled On Weave App
I'd like to be able to see what we have scheduled in productions. That would include Daily, Weekly and monthly.
1 vote -
Mobile App Analytics
Adding back the analytics to the mobile app. It would be incredibly helpful for managers who work from home to be able to see how many calls our office received, and how many of those calls were missed or answered.
1 vote -
Add Ability to Restrict Analytics to Certain Roles
Please add the ability to restrict who can view Analytics in the Desktop App and on the Web portal. Right now, everyone can view analytics and we really only want managers to have access to those. It would be nice if they could be restricted by role, so Team Members can't see the Analytics option in the app or on the web, while Phones Managers can.
1 vote -
analytics on Weave apopintments
Subject: Enhancement of Analytical Data and Pixel Creation for Weave Appointments
Dear Weave Team,
I hope this message finds you well. I am writing to you today as a loyal user of your platform with a suggestion that I believe could significantly improve the user experience and the efficiency of your service.
One area where I see potential for improvement is in the provision of analytical data for Weave appointments. Currently, while the scheduling functionality is robust and reliable, I believe there is a missed opportunity in not providing users with deep insights and analytics about these appointments.
Having access…
1 vote -
Identify "Unknown" Office User in Call Records CSV for users using the weave mobile app
When you export a CSV of call records, the weave system is not identifying the "Office User" utilizing the mobile app, instead it is identifying them as "Unknown", so it is difficult to analyze our call volume by user. We are a fully remote team and using the app and softphone is the norm.
1 vote -
Numbers aren't for everyone?
I think it would be a great idea if all Weave users could not look at analytics part of phones. Sometime a team has a hard time with calls being answered by certain team members and not others. They do not take other things into consideration that managers/supervisors with admin rights do.
1 vote -
Search Calls By User
We would love to be able to review/search through calls on the desktop app by user. Our office takes around 3k-4k calls per month, and it can be difficult to find the calls we're looking for. This would be especially useful on the "Calls" page as well as in Analytics. I realize that Analytics allows us to see call volume by phone extension, but if there was anyway to extend this sorting ability to the call list and maybe, just maybe, have it sorted by user, that would be awesome!
1 vote -
Print Phone Reports
The Weave Desktop App will break phone calls down by which phone answered how many calls that day, and also how many calls a phone placed that day. It would be super helpful to have a way to be able to print or save this as a way to track productivity. It is also very helpful to see how many missed calls there were and what times that happened.
1 vote -
Mobile App include Office User Name Phone Records
When a user answers or places a call through the mobile app, it would be great of their name showed up in the call records. As of now, it will show up as an "unknown" user which means we have to spend extra time to upkeep a separate call log to keep track of this.
1 vote -
1 vote
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Missed Call Analytics Days of the Week Report
I am going through the call analytics and noticed that we are missing an extraordinary number of phone calls comparing each successive month this year. Each month since the beginning of the year, it appears that we are progressively missing more calls to a staggering point of about 60% missed calls to 40% answered in July. For comparison, it was the complete opposite in February with 60% answered to 40% missed. I am trying to determine when we are missing most of these calls through the reports, but it only gives me the time of day when we are missing…
1 vote
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