Desktop App
56 results found
-
Unread/un-listened to voicemail report
Add functionality to generate an unread/un-listened to voicemail report for all phones in the Phone > Devices list in the Weave Portal & allow it to be automated to run at a set time daily.
Anecdotally, our company has issues with certain employees not listing to/responding to voicemails in a timely manner and we'd like to be able to track that more efficiently than having to walk to each phone and counting how many unread/un-listened to voicemails there are.
1 vote -
log of when users login
Office would like to be able to see who logged in and when on Weave. They would also like to be able to see their own log of this (sort by person/user).
1 vote -
Add Device Name to Call Records
We would like the Device Name to be added to the Phone/Call Records including the export in the Admin Portal. Currently, you have the "Office User" name, but that is not always true if a device is used by Mutiple staff. We export call records to MS Access to create our own analytics reports until you provide reporting and export capabilities for your existing Analytics.
1 vote -
Add Analytics PDF report and Export Capabilities
We need the ability to report analytics to leadership that do not use the desktop app and would rather have a report than scrolling through tiny charts. While your analytics are very useful in their content, the ability to report to others is critical to our daily operations.
1 vote -
Weave Widget Conversion Tracking
Please add conversion tracking to the Weave Widget! We're running a Google search campaign, and were hoping Weave offered an integration for conversion tracking? Ideally we'd like to track people who came to the website via an ad, and then converted to a lead via the Weave widget.
1 vote -
Job Classifications
Our front staff is classified as Advanced Team Members to give then the ability to roll our phones over to an outside answering service during non-work hours. Our issue is that because they are classified as Advanced Team Members they also have access to Analytics, which allows them to track their co-workers calls answered and placed. This has caused hard feelings between co-workers. WE wish there someway they could have the ability to roll the phones over, but not have access to Analytics. Thanks
1 vote -
New Statisitic
Hello, I would love it if you made a statistic that gave us the number of calls answered and dialed per user and not by phone. This would really help with our receptionists statistics to see who is producing more with the phones. Please let me know if this feature is possible. Thank you :)
1 vote -
Added function to analytics
Would strongly suggest to put in analytics or in the morning huddle: collections ( by this I mean: Dr S has only one patient the month of May, the treatment rendered is for 5000 dollars, but the patient only pays 3000 with his credit card and the rest will be collected from the insurance so the collection for that mth is 3000 and the production 5000.)
By collections I do not mean what you have showing under the list page in the weave app--- which leads me to my second suggestion --- the name collection that can be found under…1 vote -
Revert Phone answer percentages
exclude abandoned call numbers from calls answered and calls missed percentages
1 vote -
Prescription Refill Tracking
Be able to track how many people use the prescription refill option in the phone tree.
1 vote -
audit log to track actions in Weave software
You should have a detailed audit log of the actions in Revolution. I had a text message "mysteriously" get deleted and it says that I was the one who deleted it, but I know I didn't. I was trying to figure out if it was a staff member that deleted it. I highly doubt if it was another staff member having my password and was logged in as me on a different computer.
1 vote -
Undelivered Txt/Email
Consider showing your summary reports undelivered texts or emails please. This will be super helpful and help save a lot of time. Our old system had it, and helped keep records up to date :) Love Weave so far
Also creating a way to have the dashboard "pinnable" to the desk top, that way it's always in front of us when we are looking at doctors schedule.1 vote -
Metrics
Hi there,
I need to pull Average speed of answer and Average Handle time or Average Talk Time.
Thanks,
Deborah1 vote -
Weave Admin Portal Reporting Modifications
In the Weave admin Portal I would love the ability to look back farther than 2 weeks. I would like to be able to compare month over month to see the volume of messages that are going out daily. This is especially vital as we are working through the anniversary of the shutdown and the number of patients that we saw in March, April and May of 2020 are drastically smaller than the months previous and I would like to ensure that the modified recall reminders are going out to a wider range of patients.
1 vote -
Feature under "Lists"
In the weave portal, under the Lists area, there are few options for collections as well as unscheduled patients for recall. In the past I remember that it would break it down further and show the no of unscheduled patients for 6 mo, 12 mo, 18 mo etc.
Also under collections, it would break it down to amount over due by months. For some reason there is filter option but doesn't show the breakdown anymore.
Please add that feature back, it was insightful.
Thanks.1 vote -
Analytics display and data
The color scheme for the font in analytics is unreadable. It is white on light grey. Make the font black please.
Also need metric with total call minutes rather than just number of calls to accurately reflect phone activity.1 vote
- Don't see your idea?