Desktop App
168 results found
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Regulate the ability to delete text messages
Text messages that have already been sent to clients are able to be deleted. For example, if a tech assistant erroneously tells a client to discontinue medication, they can delete the text message after it has already been sent and received by client. As the practice manager, I cannot see what has been sent from our business number, even though a client has received this. The information is not recoverable. I propose that the ability to delete text messages is only a permission for Advanced User and above. In other words, this permission can be disabled by assigning someone a…
1 vote -
Template Autofill - Pet's Name
When creating templates for text messages to clients, one of the autofill options is "pet's name," which automatically selects the first listed patient or "pets' names," which lists every pet. However, since most clients have more than one pet, it would be nice to be able to message from a selected pet (instead of just the client) so that it could autofill their specific name.
2 votes -
Manage Direct Messaging Capability at User Level
Manage Direct Messaging Capability at User Level - ability to turn on or off this function in User Management. Would like capability to turn it off if needed and the ability to audit text messaging between team members either thru the desktop app or via some reporting capability.
1 vote -
save the date reminders not being sent so fast
Needing an option to choose when the save the date reminder goes out exactly. so like 20 mins,30mins and hour. When we put an appointment on accident it send a message to them for the wrong time then sends another one once appointment is finalized.
1 vote -
2 votes
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2Factor and MFA text number
Please make sure you do not use your number for any 2 Factor Authentication - major issue when porting over my numbers. It will not work in Weave. Wish I would have known before so I could change all the numbers for accounts I have linked to our main number.
1 vote -
multiple ful
With birthday reminders, it would be super beneficial for us to have it pull like the new "appointment reminders" where it uses all numbers on file as we have patients who are children with their parents phone numbers on there. But lots of the parents are split families so we would like the birthday to get to everyone possible!
1 vote -
Conflicting appt time reminders
Weave recently did an updated and ever since then, our patients with multiple appts are getting two confirmation texts with the two different times. Patients are SO confused and usually end up calling to straighten it out OR they just show up at the wrong time because they're confused. Patients just really need to get ONE text with the early time only.
1 vote -
Printing from the messages
Getting an option to print from the messages. It only gives the option to archive or download and it is just more convenient.
1 vote -
Pre-tag and filter messages sent from Auto-message rules to be managed in all tab
The all tab appears to be unmanageable in separating relevant conversations and auto-messages. Auto-messages sent should be tagged with Rule label and hidden until client responds.
1 vote -
Choose/Apply a department in bulk messages.
We would love the option to choose a department in bulk messages. That way messages can be filtered to the right department and responded to accordingly. For example, I am reaching out to old Implant leads. Rather than having the front desk get inundated by responses to my texts I'd like to have them sent from my department.
1 vote -
a pop up or message that lets you know your text is ready to be sent
It's hard to know for sure when a text message has been accepted to be sent. I.e. I select all the people I want, add, and then save ad nothing really shows up to say "it's ready". Had a message send out 3+ times once because the system never said "ready".
1 vote -
an easier way to send out the next group of texts over 1000
While i love the ability to mass text patients....I used the feature far less because of how hard it is to pick the next group of people beyond the first 1000. It takes me quite a long time to individually select the 800+ names I need to send the message out to. some way to instantly pick the "next group" would be amazing.
1 vote -
Messaging Action Audit Log
Log different actions taken to messages within the inbox but also to changes made to message templates, automated messages, tags, etc
1 vote -
"Rescheduled Appointment" Reminders
Bringing back the code that tells Weave a "rescheduled" appointment is still an appointment and needs a reminder. Our office reschedules appointments rather than cancelling and making a new one, it would be incredibly helpful if those appointments still got reminders.
2 votes -
Toggle for failed text messages
Add the ability to turn on or off if an office would like "message failed to send" texts to appear in the Actionable tab. It is handy for us (and maybe others) to be able to address the red text messages. We may need to hand call the patient or follow up with them in some way. With the current change to move all red messages to "All" we lose those texts being easily seen and addresed.
2 votes -
reminders for multiple same day appointments
When patients have multiple appointments scheduled for the same day, when they confirm the earliest appointment, it should confirm all appointments for that day.
3 votes -
Positive Patient Responses for confirmations are not being recorded as confirmations.
Patients have provided us screenshot proof that they have responded with simple responses like "C" and "Yes" for the automated system to ignore their confirmation. We also see proof of this on our end because we have a custom message that gets sent for those who are not confirmed. We have seen "C" get ignored for "Yes" to work later and the opposite ("yes" to get ignored, and "C" to work later). Inconsistency in an automated system means the system cannot be relied upon... upset patients = unhappy practice = bad weave client experience.
1 vote -
NEW REMINDER SCHEDULE/SETTINGS DON'T WORK
New update has our confirmation schedule ALL MESSED UP. Perhaps adding the ability to choose specific days for confirmations to go out instead of "3 days in advance" being able to choose, "send Thursday's confirmations on Tuesdays" would eliminate some of the MAJOR issues we've had with the new setup.
1 vote -
Integration with Crystal PM Declined Texting Option
Since Weave integrates with Crystal PM, it would be helpful for Weave to know NOT to send automated messages to patients when the DECLINED TEXTING box is checked in patient's Crystal profile. At this time, when I manually turn off messages under "message preferences," the system is still sending texts to patients regarding their preferences.
1 vote
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