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165 results found

  1. Birthday List

    I need the birthday list to highlight the name I'm on and stay there between calls so I don't loose my place. It scrolls back to the top of the alphabetized list after each patient I help and then I have to scroll through the entire list again.

    1 vote

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  2. Remove the option to select the number to text

    With the new update when you clock the messasge icon to text a patient you now have to select which number to text, home or cell and I think it just adds steps to the process as you can realistically only "text" a mobile number.

    1 vote

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  3. Appointment confirmation texts with questions

    Appointment confirmation texts – when patients respond 'yes' to confirm their appointment, their text message gets archived into the ALL folder rather than actionable, which is great. BUT if they type 'yes' and add a question, the message also goes into ALL and we miss the question. If the patient types a “?” it should be coded to directly go to actionable.

    1 vote

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  4. Notes option within text feed

    It would be very beneficial for there to be a "notes" option that appears directly in the text message feed that is only visible to the office staff. We noticed there is a notes option if we click on the patients name and select notes, but it would be very helpful for this option to be directly within the text feed. It saves times and increases productivity to be able to see the patients texts and the offices comments all in one spot.

    2 votes

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  5. Ability to add PDF attachment to bulk messaging

    I need to ability to attach a PDF file to bulk text messaging

    2 votes

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  6. feature request

    I'm confused why the weave app is computer specific?? At our office we desk share so when I log in at a different desk all my customizations for the text messaging are those of the person who first signed into weave at this station. So I can't see messages that are in fact tagged to me, verses seeing my co workers.?? Why even have separate logins then? Is there any way to make the app be specific to the person who signed into the app? Finger crossed this is one reason we looked at switching to weave in the first…

    2 votes

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  7. Download all text conversions to a csv or sql file

    It would be very helpful to be able to download all of our texts to a csv, sql or xml file. We have hundred of texts out to our patients with replies. It is very easy to miss information as is. If we could see and filter a database of texts, it would be very helpful to alleviate this problem.

    2 votes

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  8. Texting "Cancel" Prioritizes that Message

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Cancelled appointment messages

    What pain points/suggestions does the office have?
    Office is requesting a feature request for when a patient cancels an appointment through text if Weave can trigger the word cancel and bring the message thread to the top so it doesnt pile up with other auto reminder messages.

    2 votes

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    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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  9. SMS Emergency Word Recognition

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Inbound SMS triggers

    What pain points/suggestions does the office have?
    The office would like when patients text in about an emergency that is would trigger an alert to their personal numbers, similar to VM notifications. Something that would allow them to be able to get to urgent messages without having to check their messages over the weekend. Specifically, she would like the system to be aware of any phrasing that could indicate an injury or problem without having to let their patients know that they have to use…

    0 votes

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  10. open VM and SMS indicator icon

    I've spoken to a few people on the weave team about this but feel its a really easily implemented feature. When a client calls they automatically receive a text message if we miss them. Many times a client will leave a VM and then also reply to the text, and in some cases these are at different times but before we have opened for the next day to review them.

    If my reception team starts at different points one may call and respond to the VM without the info from the text, and some may send a text without the…

    1 vote

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  11. Issues with Notifications

    We are small practice and use Revolution EHR--this isn't an idea so much as it is a complaint. Whenever we click "received" it sometimes will not notify the patient by text that their glasses are ready. It's very annoying. It's just me in our optical and I don't have time to go back and make sure that all the "Received" orders have been notified.

    1 vote

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  12. Auto Welcome Text & Email

    Is there a way to have an auto welcome text and email go out to a client when a new profile has been created on weave?

    1 vote

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  13. We would like for our confirmations to say the day of the week as well as the actual date. example: Wednesday February 9, 2023 at 2:00pm

    We would like our confirmations to include the day of the week as well as the date of the appointment. For example.....We look forward to seeing you on Wednesday February 9, 2023 at 2:00pm. :)

    1 vote

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  14. Notification for when appointment reminders stop sending

    A notification is sent to the admin's email or on the weave app alerting the office that their appointment reminders have stopped going out. I was chatting with a multi-office and they mentioned that their appointment reminder had stopped going out and they didn't realize it for like a week which caused a lot of their patients to not show up for their appointments. If they had been alerted then they could have called support to fix it and had fewer no-shows.

    1 vote

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  15. Medication reminders

    Automated texts to remind patients to take their medicine. The doctor can set up how often the reminder goes out and can say what the medicine is and how many pills they should be taking.

    1 vote

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  16. turn off tags

    The new tag feature is really annoying. We are a small one-doctor practice with one front office person who handles the phones and scheduling. The tag feature is clutter on the screen and I really really really don't like it. Please make it an option to turn on the feature for those mega offices that it might be useful for, and leave the clutter-free message screen for most of us who just don't need that feature! It's driving me crazy.

    I also don't like in the new version that to search for a patient you have to click the search…

    2 votes

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  17. Enable ability to control Save the Date send time windows

    Similar to this request that is already closed and can't be voted on - https://feedback.getweave.com/forums/310747-desktop-app/suggestions/43602021-save-the-date-reminders-send-too-early-in-am

    We just had enabled save the date reminder SMS, and had multiple new patients who scheduled an appointment on Saturday and received reminders at 6:30am on Sunday morning.

    This feature is basically unusable until similar functionality around earliest send-time is added like you have on regular SMS.

    1 vote

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  18. "RECALL REMINDERS" DO NOT PULL THE CORRECT DATES IN DAYSMARTVET!

    We were told that we would be able to send text reminders for our patients due for wellness exams, vaccines, preventions etc. All of our inventory items that fall under these categories were integrated into the "recall reminder" section. We realized after awhile that people weren't receiving text messages for the approaching due dates on these types of things for their animals. After months and months of working with Weave and Daysmart to figure out the problem, Weave finally found that it was pulling "expiration dates" of vaccines and not pulling "due dates" for each specific patient. We then were…

    1 vote

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  19. Text Messaging Templates Drag&Drop "Department"

    Have the ability to have a Drag & Drop for the "Department" in which you selected after you selected the patient into a template message so that the correct department is reflective with in the message. This would allow a message to be created that could serve more than a single department.
    This has more function that Company Name....Thank you.

    1 vote

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  20. The notification bar after tagging for area

    The Tag saying "Successfully tagged" pops up... over the back arrow.
    It takes too long to go away and you can't continue to the next task until it does. it needs to be faster or shorter to give us option to go to the next tag message.

    I have Zero time to wait for something like that. It makes tagging less effective for it takes to long to move on, so no one wants to use function.

    1 vote

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